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Instagram not conntacted with website properly.

This topic has 9 replies, 3 voices, and was last updated 1 years, 11 months ago ago by Rose Tyler

Lasitha851

Participant

December 5, 2022 at 11:20

Hi,

Today we have this error.
can’t add instagram account.
https://i.postimg.cc/wB18PB6B/image.png

Thank you.

#340524 Copied Theme version: 8

8 Answers

Rose Tyler

Support staff

December 5, 2022 at 12:15

Hello,

Please provide URL of your site, temporary wp-admin, and FTP access.

Regards

#340526 Copied

Lasitha851

Participant

December 5, 2022 at 12:22

added details in private area.

Please contact administrator
for this information.

#340530 Copied

Rose Tyler

Support staff

December 5, 2022 at 13:13

Thanks for wp-admin access, but we need FTP access also.
If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#340543 Copied

Lasitha851

Participant

December 5, 2022 at 13:26

can you tell me what’s going to do ?

I think it a issue in you instergram developer account.

Please contact administrator
for this information.

#340546 Copied

Rose Tyler

Support staff

December 5, 2022 at 15:09

Hello,

I’ve passed the problem to our technicians. You will be informed once I get any news from them. Please be patient.

Regards

#340567 Copied

pablostevens

Participant

December 5, 2022 at 17:55

Following, I’m also having this issue. When trying to retrieve the access I get….{“error_type”: “OAuthException”, “code”: 400, “error_message”: “Insufficient developer role”} in the browser.

#340596 Copied

Rose Tyler

Support staff

December 6, 2022 at 09:44

Hello,

At the moment, we are experiencing an issue with our Facebook connection, which is affecting both the Facebook and Instagram feeds.
We have reached out to Facebook (Meta) and are working on a solution.
We apologize for the inconvenience and will keep you posted as soon as it is back up!

Regards

#340653 Copied

Rose Tyler

Support staff

December 7, 2022 at 12:08

Hello,

The problem is solved. Please re-connect your Instagram account now.

Regards

#340786 Copied
Tagged: connectivity, instagram, issue, solution, templates, woocommerce, wordpress
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