Return to previous page

Instagram slider error: "Instagram has returned invalid data"

This topic has 15 replies, 3 voices, and was last updated 5 years, 1 months ago ago by Olga Barlow

Manuel Oliveira

Participant

August 23, 2019 at 10:17

Hello,

recently the Instagram slider stop working, appearing in the place of the images the error message:

Instagram returned invalid data

I tried with other account and it remains the same, so I excluded the account error possibility.

Thanks for your help.

Regards,

Manuel

Please, contact administrator
for this information.

#219843 Copied Theme version: 5.4.1 WooCommerce version: 3.70

14 Answers

Olga Barlow

Support staff

August 23, 2019 at 14:05

Hello,

We have passed your issue to our developers. We’ll inform you once they fix the problem.

Regards

#219908 Copied

Rose Tyler

Support staff

August 23, 2019 at 15:36

Hello,

Instagram has changed functionality, unfortunately.
It requires a lot of changes in the existing Instagram element/widget, so the fix will take some time.
Meanwhile, you may try a third-party plugin to add Instagram feeds https://wordpress.org/plugins/instagram-feed/

Regards

#219930 Copied

Manuel Oliveira

Participant

August 23, 2019 at 16:04

Hi Rose,

thanks for the updating.

Hope you could solve it in the near future.

Meanwhile I’ll follow your suggestion.

Regards,

Manuel

#219932 Copied

Rose Tyler

Support staff

August 23, 2019 at 16:22

Dear,

Thanks for understanding.
Have a nice day.

Regards

#219935 Copied

Manuel Oliveira

Participant

September 12, 2019 at 16:28

Hello again!

I updated the Theme and Core plugin for the last version and Instagram feed still not working.
I saw on the update log that the problem should be solved, but actually it is still not working.
I made the new account login on the bar, got my token and all configured, but this error still appearing:

Instagram did not return a 200

Is there a solution?

Thanks a lot.

Regards,

Manuel

#221270 Copied

Olga Barlow

Support staff

September 12, 2019 at 17:44

Hello,

What version of our theme do you use?

Regards

#221273 Copied

Manuel Oliveira

Participant

September 13, 2019 at 15:08

Hi Olga,

my Xstore version is 6.0.2.

Thanks

#221331 Copied

Olga Barlow

Support staff

September 13, 2019 at 15:21

Hello,

Provide us access to your Dashboard to check.

Regards

#221333 Copied

Manuel Oliveira

Participant

September 18, 2019 at 12:28

Hello,

in private.

Thanks

Please contact administrator
for this information.

#221583 Copied

Rose Tyler

Support staff

September 18, 2019 at 13:31

Hello,

You need to set correct Hashtag http://prntscr.com/p7qozw > http://prntscr.com/p7qp3c

Regards

#221591 Copied

Manuel Oliveira

Participant

September 23, 2019 at 12:50

Hi Rose,
thanks for your attention.

The point is to have the account posts not depending on the hashtag. If I don’t use any hashtag it works now 🙂

But ttill a little problem: on mobile phone it shows 6 instead of 2 posts, as I defined. On the PC, If I reduce the window it responds very well, but on the phone (I tried with two different browsers).

Thanks a lot

BDW: I don’t receive anymore an email every-time you answear me in this forum… :/

Regards

#221890 Copied

Olga Barlow

Support staff

September 23, 2019 at 17:30

Hello,

You are welcome.
You are using grid layout for the Instagram and mobile slider settings have no effect for your mobile layout (3 per row http://prntscr.com/p9wy9o ) If you want to apply slider settings for the mobile enable slider in element settings http://prntscr.com/p9wzl1

Regards

#221901 Copied

Manuel Oliveira

Participant

September 23, 2019 at 19:25

Thank you very much! 🙂

Regards,

Manuel

#221915 Copied

Olga Barlow

Support staff

September 24, 2019 at 10:35

You are welcome.

Regards

#221934 Copied
Viewing 15 results - 1 through 15 (of 15 total)