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Instagram stopped working, I see “Error: Undefined error”

This topic has 8 replies, 4 voices, and was last updated 1 years, 11 months ago ago by Rose Tyler

David Henry

Participant

March 20, 2023 at 13:40

I’ve tried to regenerate the Business token but get this error:
https://prnt.sc/n9we1y-vcZFj

When I try to Personal, I get this error: https://prnt.sc/-8lZdEPzq9cs

I’ve ran through this on a few accounts related to the Insta/FB account.

Any idea what I can do next?

#350590 Copied Theme version: 9.0.5 WooCommerce version: latest

7 Answers

Rose Tyler

Support staff

March 20, 2023 at 14:15

Hello, David Henry,

Thank you for the report.

Our development team is currently working on this issue. We will do our utmost to resolve it as soon as possible, but it may take a few days.

We apologize for any inconvenience this may have caused. We kindly ask for your patience.

Kind Regards,
8theme team

#350594 Copied

pablostevens

Participant

March 20, 2023 at 14:51

Following (I have same issue).

#350599 Copied

Rose Tyler

Support staff

March 20, 2023 at 14:56

Hello, Pablostevens,

We will let you know here once it will be solved.

Kind Regards,
8theme team

#350601 Copied

David Henry

Participant

March 20, 2023 at 15:11

ok, thanks.

#350603 Copied

filmguerilla

Participant

March 22, 2023 at 14:02

same issue. still not fixed?

#350862 Copied

Rose Tyler

Support staff

March 22, 2023 at 14:59

Hello, Filmguerilla,

We are currently awaiting a response from FB and we are unable to resolve the issue without their assistance, unfortunately.
We will keep you informed in this thread once the problem will be resolved.

Kind Regards,
8theme team

#350868 Copied

Rose Tyler

Support staff

March 24, 2023 at 08:09

Hello,

We are pleased to inform you that the problem has been resolved. Please test the Instagram API now.

Kind Regards,
8theme team

#351085 Copied
Tagged: error: undefined error, instagram stopped working, json array, persuasive writing, seo friendly, wordpress woocommerce themes
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