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Instagram token expired and renewing it doesn’t work

This topic has 3 replies, 2 voices, and was last updated 2 years, 6 months ago ago by Meli

Meli

Participant

May 3, 2022 at 12:48

Hello,
I have this error on my website :
Erreur: Error validating access token: Session has expired on Wednesday, 16-Mar-22 08:01:02 PDT. The current time is Tuesday, 03-May-22 03:51:31 PDT.

So I generate a new token and copy pasted it in the admin panel.
On instagram we can see that access was granted today but error message on website is still here.
https://i.ibb.co/vXdmJmF/Capture-d-e-cran-2022-05-03-a-13-41-38.png

What can I do to solve this issue, especially if it will happen every 60 days :/

Please, contact administrator
for this information.

#323080 Copied Theme version: 8.1

2 Answers

Olga Barlow

Support staff

May 3, 2022 at 22:36

Hello,

Instagram is ok as I can see https://gyazo.com/d850a6d4d0054e5b905dddbba1757b1f

I suppose that was just Instagram cache that you can clear from the XStore > Authorization APIs > click the REFRESH INSTAGRAM button.

Regards

#323099 Copied

Meli

Participant

May 3, 2022 at 22:56

Oh great, that’s weird. I double-check my cache though. Thanks!

#323102 Copied
Tagged: expired, instagram, renew, template, token, woocommerce, wordpress
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Instagram token expired and renewing it doesn’t work

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