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Instagram widget has returned invalid data.

This topic has 10 replies, 5 voices, and was last updated 6 years, 7 months ago ago by Olga Barlow

eazy4me

Participant

March 22, 2018 at 08:17

Can you guys please send me the solution? Thank you.

Please, contact administrator
for this information.

#188949 Copied

9 Answers

Rose Tyler

Support staff

March 22, 2018 at 09:13

Hello,

We’ve sent wp-instagram-widget.php file to your registration emails.
You need to replace this file in xstore/framework/widgets/ folder via FTP.

Regards

#188960 Copied

lemc1414

Participant

March 25, 2018 at 00:54

I have the same problem. Can I get some help?

#189168 Copied

Rose Tyler

Support staff

March 26, 2018 at 09:10

Hello @lemc1414,

Please check email.

Regards

#189210 Copied

5sternemarketing

Participant

March 26, 2018 at 16:29

I have the same problem. I have replaced the file already (I got it via support chat) but nothing changed. Cache is cleared etc. Can you take a look?

Please, contact administrator
for this information.

#189288 Copied Theme version: 4.21

Rose Tyler

Support staff

March 27, 2018 at 07:05

Hello @5sternemarketing

Could you please provide FTP access also?

Regards

#189314 Copied

5sternemarketing

Participant

March 27, 2018 at 09:26

sure here it is

Please, contact administrator
for this information.

#189342 Copied

Rose Tyler

Support staff

March 27, 2018 at 12:47

Hello @5sternemarketing,

We’ve sent correct wp-instagram-widget.php file to your registration email. The file need to be replaced in xstore/framework/widgets/ folder via FTP, but I see, that you re-written this file in the child theme, so compare files and transfer changes to the child theme.

Regards

#189376 Copied

5sternemarketing

Participant

April 3, 2018 at 09:36

Hey there,
it worked fine a few days ago but no there is the same issue again. Is there a new file again? Or how can this same issue come up again?

#190083 Copied

Olga Barlow

Support staff

April 3, 2018 at 10:39

Hello, @5sternemarketing

Update theme to version 4.22.1 and let me know if you still have a problem after that. Provide correct Dashboard and FTP access if the issue persists after the update.

Regards

#190095 Copied
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