Instagram Widget Images Broken - by aishazg02

This topic has 22 replies, 10 voices, and was last updated 6 years, 10 months ago ago by Rose Tyler

  • Avatar: aishazg02
    aishazg02
    Participant
    January 11, 2018 at 23:53

    The instagram widget is connected but the images are showing up as broken:

    https://cl.ly/onZP

    Please, contact administrator
    for this information.
    21 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 12, 2018 at 10:50

    Hello,

    Take our apologies for this inconvenience. Our developers are working on this problem and I think we’ll release the new update once solve the problem. I’ll inform you once we get the solution for this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 12, 2018 at 12:05

    Hello,

    Provide me temporary FTP access to fix the issue.

    Regards

    Avatar: WUNDERJUNGE
    M
    Participant
    January 13, 2018 at 19:05

    Dear Olga,

    Same problem with me site.

    Whats the solution for it?

    Avatar: evgen-20
    evgen-20
    Participant
    January 14, 2018 at 21:34

    I have this problem too.

    Avatar: aishazg02
    aishazg02
    Participant
    January 15, 2018 at 08:37

    I’ve included my FTP info in private area.

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 15, 2018 at 09:29

    Hello, @aishazg02

    FTP directory is empty http://prntscr.com/i0lkws
    We’ve sent wp-instagram-widget.php file to your registration emails.
    You need to replace this file in xstore/framework/widgets/ folder and wait for 2 hours when instagram cache will be updated.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 15, 2018 at 09:31

    Hello, @WUNDERJUNGE, @evgen-20

    Please check email.
    You need to replace wp-instagram-widget.php file in xstore/framework/widgets/ folder and wait for 2 hours when instagram cache will be updated.

    Regards

    Avatar: WUNDERJUNGE
    M
    Participant
    January 15, 2018 at 10:43

    Hello Tyler,

    could you please resend me the file on the mail.

    I had to change email address.

    Thank you

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 15, 2018 at 10:48

    Dear @M

    Done. Please check.

    Regards

    Avatar: fabiok12
    fabiok12
    Participant
    January 15, 2018 at 14:20

    Good morning, please submit a correction for me, the registration email you say is registered here in the forum or email that makes a purchase by mail?

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 15, 2018 at 14:27

    Dear Fabiok12,

    Please check email that you provided in Private Content.

    Regards

    Avatar: ShadowRunner
    ShadowRunner
    Participant
    January 16, 2018 at 15:35

    Hello i have the same problem.
    It has something to do with the “signature”
    Can’t we all have a fix ?

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 16, 2018 at 15:38

    Hello, @ShadowRunner

    We’ve sent wp-instagram-widget.php file to your registration email.
    You need to replace this file in xstore/framework/widgets/ folder and wait for 2 hours when instagram cache will be updated.

    Regards

    Avatar: ShadowRunner
    ShadowRunner
    Participant
    January 16, 2018 at 15:43

    Thank you very much Olga and Rose ! 🙂

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 16, 2018 at 15:53

    Dear @ShadowRunner,

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: vgza
    vgza
    Participant
    January 16, 2018 at 20:01

    Hi,

    I’m having the same issue. I would think you would submit this fix in an update.

    Please send me the file urgently as well. I’m using XStore.

    Thanks!
    VG

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 17, 2018 at 08:28

    Hello, @vgza

    Please check email.
    You need to replace wp-instagram-widget.php file in xstore/framework/widgets/ folder and wait for 2 hours when instagram cache will be updated.

    Regards

    Avatar: bindebale
    bindebale
    Participant
    January 17, 2018 at 10:10

    Hi,

    Could you also send me the fixed file?

    Best,
    Kuba

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 17, 2018 at 10:19

    Hello, @bindebale

    Please check email.

    Regards

    Avatar: Rambros
    Rambros
    Participant
    January 27, 2018 at 09:51

    Even my site has instagram images broken can You send me the correction file? and where i’ve to upload.

    greetings

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 29, 2018 at 10:30

    Hello, @Rambros

    You need to update theme to version 4.15.1 or above https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and wait for 2 hours when Instagram cache will be updated.

    Regards

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