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Instagram widget not working - by Roxana

This topic has 6 replies, 2 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

  • Avatar: roxchang
    Roxana
    Participant
    January 15, 2018 at 10:42

    Hi,
    From some days the instagram widget is not showing the images in some pages, could you please help me to solve this?
    I have the widget in the footer.
    Thank you,
    Best regards
    Roxana

    Please, contact administrator
    for this information.
    #181850 Copied Theme version: Royal Theme 3.4 WooCommerce version: 3.2.6
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 15, 2018 at 11:19

    Hello,

    We’ve sent widgets.php file to your registration email.
    You need to replace this file in royal/framework/ folder and wait for 2 hours when instagram cache will be updated.

    Regards

    #181857 Copied
    Avatar: roxchang
    Roxana
    Participant
    January 16, 2018 at 10:26

    Hello Rose,
    Yesterday we have replaced the file received, thank you, but is still not working, could you please check for us?
    Thank you,
    Roxana.

    Please, contact administrator
    for this information.
    #182019 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 16, 2018 at 10:54

    Hello,

    Do you use some cache plugin? Please try to clear cache and check one more time, If the problem won’t be solved, please provide wp-admin access In Private Content.

    Regards

    #182027 Copied
    Avatar: roxchang
    Roxana
    Participant
    January 16, 2018 at 11:03

    I have just cleared the cache and now it works, thank you!
    Best regards

    #182029 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 16, 2018 at 11:36

    You’re welcome!
    Have a nice day.

    Regards

    #182032 Copied
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