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Instal problem page not found and white / Royal theme

This topic has 9 replies, 3 voices, and was last updated 10 years, 1 months ago ago by Eva Kemp

  • Avatar: felipeagudelol
    felipeagudelol
    Participant
    October 7, 2014 at 20:32

    Wear as client and evanto theme forest over 2 years, and implemented in which more than 15 themes, this is the first time after installing it both ways (wordpress and ftp) and to enable me blocking the administrator and the site, presenting blank.

    #18723 Copied
    8 Answers
    Avatar: felipeagudelol
    felipeagudelol
    Participant
    October 7, 2014 at 20:33

    one thing, yust after active the theme ROYAL

    #18725 Copied
    Avatar: Robert Hall
    Robert Hall
    Support staff
    October 7, 2014 at 20:33

    Hello,

    Please provide us with link to the page and wp-admin access in Private Content.

    Regards,
    Robert Hall.

    #18726 Copied
    Avatar: felipeagudelol
    felipeagudelol
    Participant
    October 7, 2014 at 22:47

    Hi,

    http://www.mispastillas.com/alfa/

    by the way, there block all site, admin and front end.

    Please, contact administrator
    for this information.
    #18765 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    October 8, 2014 at 08:43

    Hello,

    Please provide us with FTP credentials as well.
    You should write login details in Private Content for security reasons.

    Thank you.
    Regards,
    Eva Kemp.

    #18794 Copied
    Avatar: felipeagudelol
    felipeagudelol
    Participant
    October 8, 2014 at 21:28

    error: your reply cannot be empty. private.

    hi eva, and delete the installation of ROYAL theme, you can enter the administrator panel for the implementation from scratch and see what happens.

    I also attached the ftp account made ​​for this case.

    Please, contact administrator
    for this information.
    #18901 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    October 9, 2014 at 11:56

    Hello,

    Sorry, but the credentials to FTP are incorrect.
    Please check them.

    Thank you.
    Regards,
    Eva Kemp.

    #18961 Copied
    Avatar: felipeagudelol
    felipeagudelol
    Participant
    October 9, 2014 at 17:47

    Pass: Eva2014

    #19022 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    October 10, 2014 at 00:17

    Hello,

    You’re using 5.2 php version. Please ask your host to update it to at least 5.3 version for your site.

    Thank you.
    Regards,
    Eva Kemp.

    #19086 Copied
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The issue related to '‘Instal problem page not found and white / Royal theme’' has been successfully resolved, and the topic is now closed for further responses

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