This topic has 10 replies, 2 voices, and was last updated 5 months, 4 weeks ago ago by Rose Tyler
Quiero saber si hay algun tutorial para instalar el theme sobre una web ya creada con productos.- I want to know if there is any tutorial to install the theme on a website already created with products.
Hello Elgaroe,
Thank you for reaching out to us with your query.
Please go to Appearance > Themes > Add new theme > Install XStore and XStore child themes downloaded from https://www.8theme.com/downloads/ Register theme in XStore > Welcome panel using your purchase code.
Then install XStore Core plugin.
In case you want to import a full demo version, we would recommend you to do this on a staging site first (full copy of the live site).
If you encounter any specific issues or require further assistance during the installation process, please do not hesitate to contact our support team directly. We are here to help ensure a smooth and successful integration of our theme with your website.
Best Regards,
8Theme’s Team
I have installed the theme and I get this problem anywhere where the products should appear.
I attach images of what it looks like when this inside Elementor and how it looks on the page
Hello Elgaroe,
It is because your excerpt contains tags, and when a part of the excerpt is taken to show some unclosed tags caused the problem. Keep the Show Excerpt option disabled or edit the description of products. You can add a few words in the Short description area, without tags, then the content will be displayed just fine.
Best Regards,
8Theme’s Team
no product contains labels
Hello Elgaroe,
Please read this article https://www.8theme.com/documentation/docs/xstore-badges-on-products/ and describe your request in more detail with screenshots.
Best Regards,
8Theme’s Team
I sent you a video where you can see that with the theme that is active now it works well, when you activate Xstore it starts to fail, when I enter Elementor it looks good but then on the page it doesn’t look good. When I activate the old theme again it works again.
https://www.dropbox.com/scl/fi/m61oaopwdwpjje8cwo2ib/Escritorio-_-Enjoy-desayuno-WordPress-Mozilla-Firefox-2024-06-21-15-10-36.mp4?rlkey=gce4sqilbouhrkiqranu7pdpc&dl=0
Hello Elgaroe,
To assist you effectively, could you kindly provide temporary FTP access? This will enable us to thoroughly investigate and address your concerns.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
I pass the requested data. I have not yet installed any demo until I have solved it since when I installed it I had to recover the website with a backup since it did not work well
Hello Elgaroe,
Fixed by activating this option – https://prnt.sc/v6AlQUvJwJ1I > https://prnt.sc/NeWnS7MEY6vL
Best Regards,
8Theme’s Team
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