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Instalation Failed Xstore Theme via Themforest

This topic has 6 replies, 3 voices, and was last updated 5 years, 8 months ago ago by John Holden

Juneau Fleshman

Participant

March 5, 2019 at 09:14

Hi today i decide to update my wordpress and add new themes

But when i reinstall the Xstore theme with the wizard it fail on the 8theme core and the visual composer, and my website crash how can i solve it?

#210426 Copied Theme version: 5.1.6.1

5 Answers

Rose Tyler

Support staff

March 5, 2019 at 10:08

Hello,

To update the theme you can create a staging site (a full copy of live site) and update xstore there. Then, if everything is ok, update the production site.
https://youtu.be/I7wPeHEPb6E
XStore 4.0 and 5.0 are major updates and we have changed a lot of things https://xstore.8theme.com/update-history/ including theme styles https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546 For example, Simple header type, that is using on your site with 3.16 theme version, was removed in 5.0 version of the theme.
Also, if you use child theme then child theme files should be updated according to new files.
Setup Wizard should be skipped after the update.
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/
We can help you with the update. Provide temporary wp-admin and FTP access to the staging/test site.

Regards

#210431 Copied

Juneau Fleshman

Participant

March 5, 2019 at 10:15

Thanks for the faster reply!!!

I would appriciate so much if you help me to update my plugins on my website

in spanish it say that it needs manual updates but my website crashed after did that

Hay una nueva versión de WPBakery Visual Composer disponible. Ver detalles de la versión 5.7. La actualización automática no está disponible para este plugin. To receive automatic updates license activation is required. Please visit settings to activate your Visual Composer. Got Visual Composer in theme?

How can i give you temporary wp-admin ? or where i need to send it? and please help me to update it and not crash my website

Thanks

#210433 Copied

Rose Tyler

Support staff

March 5, 2019 at 10:47

Hello,

You can follow our documentation and update plugins via FTP – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Do not update Core plugin if you use the old version of the theme.
If the site crashes you need to enable debug mode in WordPress to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
You can provide temporary wp-admin (login and password) and FTP (host, user, pass, port) access in the Private Content area http://prntscr.com/mtg68b

Regards

#210436 Copied

Juneau Fleshman

Participant

March 7, 2019 at 21:06

I will leave you on the private content area the info i hope you can help me thanks !!!

Please contact administrator
for this information.

#210599 Copied

John Holden

Support staff

March 9, 2019 at 06:22

Hi,

The plugin was updated to latest version http://prntscr.com/mvcwfu

Regards,
Hung PD

#210618 Copied
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