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Install demo content problem on new site

This topic has 15 replies, 4 voices, and was last updated 7 months, 1 weeks ago ago by Andrew Mitchell

Faroll

Participant

May 15, 2024 at 09:44

hi

I want to import a demo, after I select demo I like then press import, it wont let me go further?

have I miss out anything or bugs?

kindly advise,

thank you so much

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#395229 Copied Theme version: 9.3.10

14 Answers

Tony Rodriguez

Support staff

May 15, 2024 at 09:49

Hello, @Faroll,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

2/ Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set Php version 8.0 and the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and check again.

If the issue persists, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

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#395231 Copied

Faroll

Participant

May 15, 2024 at 10:11

hi Tony,

thank you for your prompt reply, I have increase all PHP parameter , however the issue still persist.

can you advise more.

Thanks

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#395239 Copied

Faroll

Participant

May 15, 2024 at 10:40

please refer private content area for login for you to check

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#395246 Copied

Tony Rodriguez

Support staff

May 15, 2024 at 11:25

Hello, @Faroll,

We are writing to confirm that the issue you reported has been successfully resolved. We appreciate your cooperation in providing the necessary wp-admin login details, which enabled us to address the matter efficiently.

Additionally, we have imported a demo onto your site to facilitate further customization according to your requirements. For your reference, we have included an image in the private content area of your website.

Please take a moment to review the changes at your earliest convenience and let us know if everything meets your expectations.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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#395259 Copied

Fusion

Participant

May 15, 2024 at 11:45

Good Day

Also having an issue importing – have detailed in a PM.

Thanks

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#395266 Copied

Faroll

Participant

May 15, 2024 at 12:22

Hi

Thank you for your prompt

I want to know will the problem persist if I import another theme?

Meanwhile what is the root cause of it?

I cannot see the private content on thread 395266

Thanks

#395273 Copied

Tony Rodriguez

Support staff

May 15, 2024 at 12:24

Hello, @Faroll,

We are pleased to inform you that we have successfully imported the demo onto your live site, as mentioned in our previous correspondence.

Should you prefer to utilize a staging site and activate the theme there, we kindly invite you to review our theme documentation for detailed guidance. You can access the documentation at the following link: (https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/#Staging-Domain-patterns-OEUop)

We hope you find this information helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#395274 Copied

Faroll

Participant

May 15, 2024 at 15:25

hi,

i have seen you installed the them, however, i would like to know where are the existing page?

Thanks

#395310 Copied

Faroll

Participant

May 15, 2024 at 15:28

it seems all existing page have delete? why?

#395314 Copied

Faroll

Participant

May 15, 2024 at 15:40

why all my previously data has gone, I created unto 20 pages already, where are they? all the images in media has gone, what’s going on?

#395317 Copied

Faroll

Participant

May 15, 2024 at 15:51

i checked you update my theme from main theme to child theme, you deactivate all my plugin and wipe out all my images in media file, all my pages i created has gone, nothing in header and footer, whats going on.

you update the wrong theme

i am only asking advise on why i cant import the theme as shown in thread 1-3 and asking the root caused,

you turn my site into complete new site like new installation.

whats going on?

#395320 Copied

Faroll

Participant

May 15, 2024 at 21:21

?????

#395360 Copied

Tony Rodriguez

Support staff

May 16, 2024 at 05:14

Hello, @Faroll,

We apologize for any inconvenience caused. Initially, we provided you with instructions to resolve your issue. When those steps did not resolve the problem, you requested our direct intervention to address the matter, as per your message: https://ibb.co/4s3JnQy.

In response, we installed the Child Theme and disabled all third-party plugins on your site. Subsequently, we successfully imported the demo you specified. This action appears to have resolved the issue as the demo imported smoothly.

However, if you have noticed that pages and media previously available on your site are now missing, we kindly ask you to restore a backup of your site. After restoring, you may attempt to import the demo again from your end and verify the results.

Should you need assistance with the backup process, please contact your hosting provider.

Thank you for your understanding and cooperation.

Best regards,
8Theme’s Team

#395374 Copied

Andrew Mitchell

Support staff

May 18, 2024 at 16:01

Dear Faroll,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#395799 Copied
Tagged: best selling themes, demo content problem, install demo content, new site setup, solving woocommerce issues, woocommerce themes
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