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Install incomplete and failed themes from XStore

This topic has 2 replies, 2 voices, and was last updated 1 years, 8 months ago ago by Tony Rodriguez

  • Avatar: Edmundo Nuñez
    Edmundo Nuñez
    Participant
    July 12, 2023 at 19:35

    When I install a theme from XStore, when I enter and edit the theme it loads incompletely, it shows errors and I have to edit the theme from scratch.

    #361827 Copied Theme version: Engineer
    1 Answer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 13, 2023 at 05:09

    Hello, Edmundo Nuñez,

    We have just checked your site and it appears to be functioning properly https://postimg.cc/DWSFCDs3 .

    Please provide us with a detailed explanation of the issue you are experiencing, along with screenshots, so that we can better understand the situation and provide you with the most accurate and helpful solution.

    In order to assist you further, we request that you provide us with the URL and temporary access to the WordPress admin of your website.

    To do this, please create an administrator account via the Dashboard (Users > Add new).

    You can refer to the following image for guidance: http://prntscr.com/s3rc9m.

    Once the account is created, please provide us with the username and password via the Private Content area.

    You can refer to the following image for guidance: http://prntscr.com/s5mao7.

    Note that any email address can be used for the new account, it does not have to be your personal email.

    Once you have completed these steps, please let us know and we will review your account information and provide assistance as soon as possible.

    Best Regards,
    8Theme’s Team

    #361846 Copied
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