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Install Issues - by ScottyWatty - on WordPress WooCommerce support

This topic has 47 replies, 3 voices, and was last updated 5 years, 11 months ago ago by Olga Barlow

ScottyWatty

Participant

December 4, 2018 at 15:51

I installed the theme and it went fine but when going through the wizard, something has happened and now I cannot access the admin or the site. I get this:
This page isn’t working http://www.wirelesstimeclock.com is currently unable to handle this request.
HTTP ERROR 500

#205368 Copied Theme version: 5.1.2

46 Answers

Rose Tyler

Support staff

December 4, 2018 at 16:00

Hello,

500 Internal server error means that there is some Fatal error in PHP script or on the server side. You can turn on debug mode in WordPress to see the error https://codex.wordpress.org/Debugging_in_WordPress
If it will not show any errors then contact your hosting providers and ask them to give you a server error log to check what is wrong.

Regards

#205370 Copied

ScottyWatty

Participant

December 4, 2018 at 16:09

here it is

Please contact administrator
for this information.

#205373 Copied

Rose Tyler

Support staff

December 4, 2018 at 16:14

Looks like not all theme files were uploaded. Please re-upload theme files via FTP or provide us with temporary wp-admin and FTP access.

Regards

#205375 Copied

ScottyWatty

Participant

December 4, 2018 at 17:49

Odd. I did it twice. Here you go.

Please contact administrator
for this information.

#205382 Copied

Rose Tyler

Support staff

December 5, 2018 at 09:44

Please check – http://prntscr.com/lqx9ds
Also, provide wp-admin access.

Regards

#205414 Copied

ScottyWatty

Participant

December 5, 2018 at 14:32

you must have typed something wrong as I used those same credentials to log in.

WP
user – scott_i2dbz5ow
I dont have the pw and need to reset. something happened when i set up that it did not save to LastPass.

#205442 Copied

ScottyWatty

Participant

December 5, 2018 at 14:53

new pw

Please contact administrator
for this information.

#205443 Copied

Rose Tyler

Support staff

December 5, 2018 at 14:58

Thanks for the password.
We’ve reuploaded theme files (they were uploaded incorrectly). Please let us know what demo version do you want to install on your site. We will help with the installation.

Regards

#205444 Copied

ScottyWatty

Participant

December 5, 2018 at 15:01

Electron 2 (blue one)

#205445 Copied

Rose Tyler

Support staff

December 5, 2018 at 15:26

Please check your site now.

Regards

#205449 Copied

ScottyWatty

Participant

December 5, 2018 at 16:36

looks good. Thank you!

#205456 Copied

Rose Tyler

Support staff

December 5, 2018 at 16:40

You’re welcome!
Feel free to ask if you have any other questions.

Would you mind to rate our product: https://prnt.sc/d256m6
https://themeforest.net/downloads
That would be much appreciated 🙂

Regards

#205457 Copied

ScottyWatty

Participant

December 6, 2018 at 16:47

I changed to a different header variant and now the nav does now show up. When I scroll it appears but wrong logo.

#205545 Copied

Rose Tyler

Support staff

December 6, 2018 at 16:56

1) http://prntscr.com/lrkqu3
2) http://prntscr.com/lrkq6w > http://prntscr.com/lrkpzg

Regards

#205547 Copied

ScottyWatty

Participant

December 6, 2018 at 16:59

Thank you. How do I remove the content in the sliders so I can just have an image? See the first slider as an example.

#205549 Copied

ScottyWatty

Participant

December 6, 2018 at 17:08

i dont know what I am doing wrong here but the menu is completely screwed up. I’m just trrying to have the logo in the center and the nav around it. I dont need hour or address, just the phone.

#205550 Copied

Rose Tyler

Support staff

December 7, 2018 at 08:29

1) Please watch this video https://youtu.be/_dVwgeruFJk
For example http://prntscr.com/lru0nr (http://prntscr.com/lru1l3 http://prntscr.com/lru1p5 http://prntscr.com/lru1sr http://prntscr.com/lru1yv http://prntscr.com/lru258)
or you can use Slider Revolution plugin – https://www.themepunch.com/revslider-doc/slider-revolution-documentation/
2) If you want to have the menu around the logo, please create 2 menus (left and right). For example, (Home, Shop, Blog) – http://prntscr.com/lru48j and (Portfolio, Pages, About) – http://prntscr.com/lru4fy In this case, for mobile you need to create a separate menu that will contain items of both previous menus – http://prntscr.com/lru50v
This information http://prntscr.com/lru53n comes from Theme options > http://prntscr.com/lru5dv > http://prntscr.com/lru5ke > http://prntscr.com/lru5u0
Feel free to ask if you have any other questions.

Regards

#205569 Copied

ScottyWatty

Participant

December 7, 2018 at 15:19

I am slowly getting there. Thank you for your help.

In the header. What do you suggest now? My nab is still on two lines. I’d prefer the phone to be on the right. I dont see how to edit the three icons (assuming cart items on the right) I’d prefer the phone number and cart items in same block.

#205617 Copied

Rose Tyler

Support staff

December 7, 2018 at 15:40

Please provide a screenshot for better understanding the desired result.
You can use such screenshot maker as Lightshot https://prnt.sc/
Also, watch this video about widgets areas – https://youtu.be/4SfPPuwPCVI

Regards

#205621 Copied

ScottyWatty

Participant

December 7, 2018 at 15:50

http://prntscr.com/ls09bm

#205623 Copied

Rose Tyler

Support staff

December 7, 2018 at 16:02

Dear,

I can see your site, but the desired result in a bit unclear for me. Could you, please, describe what you want to achieve one more time in more details?

Regards

#205624 Copied

ScottyWatty

Participant

December 7, 2018 at 16:18

i’d like the phone number to be on the right just below the cart icons

#205627 Copied

Rose Tyler

Support staff

December 7, 2018 at 16:54

There is no such possibility.
You can add the phone number into Top bar (Theme Options > Header > Top bar > Enable top bar > On + Apperance > Widgets > Left / Right side top bar area > Text widget).
To change the position of the search icon, go to Theme Options > Header > Search > Search widget position.
Also, you can move the cart, Wishlist and Sign In links into Top bar via Theme Options > Header > Header layout.
Paddings of menu items http://prntscr.com/ls15fq you can change in Theme Options > Menu > Menu styling > Main menu links > Customize > http://prntscr.com/ls15z1

Regards

#205630 Copied

ScottyWatty

Participant

December 10, 2018 at 15:38

thank you. I am getting closer but there seems to be something wrong with my nav on the left. The first item is much higher than the second and the third menu item isnt even showing up.

https://www.wirelesstimeclock.com/wordpress

#205703 Copied

ScottyWatty

Participant

December 10, 2018 at 16:18

Can you also tell me how I can make the products on this page larger and the product name not cut off?
https://www.wirelesstimeclock.com/wordpress/index.php/our-time-clocks/

#205708 Copied

ScottyWatty

Participant

December 10, 2018 at 21:03

A couple more issues
1) this page I cannot get the backend editor to load. Just classic mode. It was working until i inserted a table in Text mode.

2) this page the icons and text are spaced funny and not matter what i do it wont correct. It needs a table but worried about the issue in #1 above will happen.

#205731 Copied

Rose Tyler

Support staff

December 11, 2018 at 09:00

Hello,

Sorry for the delay in answering.
1) I do not see the problem with menu http://prntscr.com/lteptr Is it solved?
2) Please try to use our Products element > http://prntscr.com/ltes6b + http://prntscr.com/ltes8u > http://prntscr.com/ltesjs
About the product name, Theme Options > http://prntscr.com/ltet7l
3, 4) Please provide URL of the page where we will be able to see the mentioned problems.

Regards

#205754 Copied

ScottyWatty

Participant

December 11, 2018 at 15:12

Yes, #1 was resolved

For #2, I id this but the titles of the products are being cut off
https://www.wirelesstimeclock.com/wordpress/index.php/our-time-clocks/
Is there a way to have the add to cart and view more be buttons instead of hovering icons over the image? I think people will miss that.

for #3 – see these pages –
https://www.wirelesstimeclock.com/wordpress/index.php/why-uattend-time-and-attendance-clocks/
https://www.wirelesstimeclock.com/wordpress/index.php/getting-started/

https://www.wirelesstimeclock.com/wordpress/index.php/which-plan-is-best-for-you/

Also, is there a way to change the color of the font in blue in the tables on this page?
https://www.wirelesstimeclock.com/wordpress/index.php/service-plans/

#205800 Copied
Rose Tyler

Support staff

December 11, 2018 at 16:19
2) Please see screenshot – http://prntscr.com/ltet7l change 15 to the desired value or set 0 to display full title.
You can select the desired type of “Product View” in settings of the element http://prntscr.com/ltl15p Custom one can be created using WPBakery Grid builder.
3) This situation http://prntscr.com/ltlbhq means that there is a bug in the structure of the page content. You can recreate the page from the start or check “Revisions” to find out on which step it was messed up.
4) Try to use [8THEME] Icon Box element to add images with text http://prntscr.com/ltlegq > http://prntscr.com/ltlekw
5) You can use this custom css code:
```
table .white {
    color: white;
}
```
Regards
#205809 Copied
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