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Install not working - by gewoonbovenaan - on WordPress WooCommerce support

This topic has 9 replies, 3 voices, and was last updated 7 years, 10 months ago ago by Olga Barlow

gewoonbovenaan

Participant

January 18, 2017 at 22:34

Hello, i have installed the Xstore theme on http://www.royalhedge.nl also the demo files. but i get to see a white screen, + the plugins can not install:
De plugin does not have a valid “header” Downloading the install package… Download failed. Not Found

thank you

Please, contact administrator
for this information.

#152359 Copied Theme version: Xstore

8 Answers

gewoonbovenaan

Participant

January 18, 2017 at 23:39

i have tried to maximize the WordPress memory https://gyazo.com/0ac62b1d14ce0a118532da2260134e3c
But still get a white screen and i can not install the 2 plugins https://gyazo.com/18bbc7a0b38ffb985b364193500ee2cb

#152361 Copied

8theme

Support staff

January 19, 2017 at 10:23

Hello,

Please, turn on debug mode in WordPress and ask your server providers to give you PHP error logs to better understand the problem.

Thank you

#152399 Copied

gewoonbovenaan

Participant

January 19, 2017 at 10:45

https://gyazo.com/82eac1d8b64570a1627ff02ef24ef6ab
I have the server log but i dont understand what is wrong. I just installed it the way it should nothing else, and i get this problems instantly..
Please help.

#152412 Copied

gewoonbovenaan

Participant

January 19, 2017 at 10:46

how can i send you the php error log?

#152413 Copied

8theme

Support staff

January 19, 2017 at 11:17

Try to disable plugins that fire these errors and check.

#152422 Copied

gewoonbovenaan

Participant

January 19, 2017 at 11:29

i did deactivate these errors..now this occurs..and like i said before: the plugins dont install..please help.

0 £0.00

Fatal error: Uncaught Error: Call to undefined function vc_build_link() in /var/www/vhosts/52/274353/webspace/siteapps/WordPress-459962/htdocs/wp-content/themes/xstore/framework/shortcodes/banner.php:67 Stack trace: #0 /var/www/vhosts/52/274353/webspace/siteapps/WordPress-459962/htdocs/wp-content/themes/xstore/framework/shortcodes/carousel.php(86): etheme_banner_shortcode(Array, ‘[button style=”…’, ‘banner’) #1 /var/www/vhosts/52/274353/webspace/siteapps/WordPress-459962/htdocs/wp-includes/shortcodes.php(345): etheme_wrap_shortcode_in_div(Array, ‘[button style=”…’, ‘banner’) #2 [internal function]: do_shortcode_tag(Array) #3 /var/www/vhosts/52/274353/webspace/siteapps/WordPress-459962/htdocs/wp-includes/shortcodes.php(223): preg_replace_callback(‘/\\[(\\[?)(banner…’, ‘do_shortcode_ta…’, ‘[banner align=”…’) #4 /var/www/vhosts/52/274353/webspace/siteapps/WordPress-459962/htdocs/wp-content/themes/xstore/framework/shortcodes/carousel.php(32): do_shortcode(‘[banner align=”…’) #5 /var/www/vhosts/52/274353/webspace/s in /var/www/vhosts/52/274353/webspace/siteapps/WordPress-459962/htdocs/wp-content/themes/xstore/framework/shortcodes/banner.php on line 67

#152428 Copied

gewoonbovenaan

Participant

January 19, 2017 at 11:32

i see the notice that VC is not installed, i can not install it.. i guess the plugins arent installed well. i also can not see the demo installation, and these errors occur. Please help because i can not do anything…

#152432 Copied

Olga Barlow

Support staff

January 19, 2017 at 18:14

Hello,

If you have removed VC plugin and what to install it again you can find plugin archive here https://www.8theme.com/download-plugins/

How to install plugins in WP you can find in WP documentation.

Regards

#152479 Copied
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