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Install Royal Theme - by mubzbeats - on WordPress WooCommerce support

This topic has 7 replies, 3 voices, and was last updated 6 years, 10 months ago ago by Olga Barlow

mubzbeats

Participant

February 9, 2018 at 06:55

Hello, I was told to post on this forum by someone from your support team (His name is Riffaz) so you can Install the Royal theme for me because I’m having a lot of difficulties trying to install it. Also said, you can contact my host (GoDaddy) on my behalf. Can you install the ‘Minimalistic’ demo for me.

Please, contact administrator
for this information.

#184550 Copied

6 Answers

Rose Tyler

Support staff

February 9, 2018 at 08:44

Hello,

Please describe in details difficulties that you faced. Make sure that you checked all the server requirements before the installation – http://prntscr.com/ic8g3t
Also, provide wp-admin and FTP access (FTP hostname, FTP username, FTP password, not Cpanel) + your purchase code in Private content.

Regards

#184558 Copied

mubzbeats

Participant

February 9, 2018 at 16:42

I checked in with GoDaddy, I have all the server requirements.

I see there’s an admin-ajax.php error involved when it’s trying to import the dummy content it fails

Please, contact administrator
for this information.

#184633 Copied

mubzbeats

Participant

February 11, 2018 at 17:43

Im guessing you cant install the theme yourself. I’ll just like a refund for the 2 themes i purchased off you

#184700 Copied

Olga Barlow

Support staff

February 12, 2018 at 13:28

Hello,

Sorry for the delay in answering. It was related to the weekend.
We have installed theme and demo content.
I suppose your issue was related to PHP Memory limit http://prntscr.com/idjud9 Once we changed the limit in wp-config everything works fine.

We have installed the latest WC plugin that’s why we also installed the pre-release version of the theme that is compatible with WC 3.3.1, if you would not mind.

Regards

#184806 Copied

mubzbeats

Participant

February 12, 2018 at 19:05

Could you tell me how you changed it because I’ve got another theme from you called Xstore which I need to install on another domain but had the same installation problems

#184866 Copied

Olga Barlow

Support staff

February 13, 2018 at 12:14

Hello,

Edit your wp-config.php file
Add this to the very bottom, right before the line that says, “Happy Blogging”:
define(‘WP_MEMORY_LIMIT’, ‘256M’);
Or create topic on XStore support forum, provide admin panel and FTP access to your site and we’ll help you with the installation.

Regards

#184935 Copied
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