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Installation Errors - by AV2-Yu3 - on WordPress WooCommerce support

This topic has 8 replies, 4 voices, and was last updated 5 years, 5 months ago ago by Rose Tyler

AV2-Yu3

Participant

June 5, 2019 at 17:06

Hi,

I’m going through the NEW installation of Xstore and the ‘Host’ Theme. I am unable to complete the Plugins area of the installation program. I keep installation failed errors on

8theme Core
WPBakery Page Builder
Revolution Slider
WooCommerce subscriptions

The other plugins successfully installed. When the screen shows the ‘failed’ messages it moves onto the ‘import data’ screen and just sits there for over an hour.

As the other plugins installed fine, what is the problem?

Thanks.

#215069 Copied Theme version: Newest WooCommerce version: Newest

7 Answers

Olga Barlow

Support staff

June 5, 2019 at 17:43

Hello,

Provide temporary Dashboard and FTP access to your site to check why plugin installation fails.

Regards

#215072 Copied

AV2-Yu3

Participant

June 5, 2019 at 21:12

.

Please contact administrator
for this information.

#215082 Copied

Olga Barlow

Support staff

June 6, 2019 at 11:07

Hello,

Looks that your server has some limits and plugin archives can’t be installed in auto mode. Use manual installation and update in the future. You can always find the latest versions of all the included plugins here https://www.8theme.com/downloads

Version installed. Check please if you need anything else.

Regards

#215112 Copied

AV2-Yu3

Participant

June 6, 2019 at 17:54

GREAT SUPPORT ! So much so that I’m purchasing another license for a different website.

Please contact administrator
for this information.

#215161 Copied

Olga Barlow

Support staff

June 6, 2019 at 19:09

Hello,

You are welcome.
After moving the copy to new server/domain then go to XStore > Dashboard and deactivate theme. Activate theme using new purchase code.

Regards

#215163 Copied

may1214

Participant

June 7, 2019 at 02:58

good day team, i just purchased the xstore theme and i’m having troubles installing.. after installation, it says “could not create directory”, please help..

#215171 Copied

Rose Tyler

Support staff

June 7, 2019 at 07:39

Hello, @may1214

Can you try to extract the XStore_Theme_v.5.3.1.zip archive and just move xstore folder that you will get to wp-content/themes/ folder?
If this doesn’t help, create a new topic and provide temporary wp-admin and FTP access in the Private content area http://prntscr.com/nypizr

Regards

#215176 Copied
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