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Installation FAILED! - by anamtahir - on WordPress WooCommerce support

This topic has 25 replies, 3 voices, and was last updated 8 years, 8 months ago ago by Jack Richardson

anamtahir

Participant

April 19, 2016 at 16:23

Today I purchased Royal theme and I have been trying to install it since morning but it uploads up to 99% and then gives an error every single time!! Please help me install it.

Please, contact administrator
for this information.

#121963 Copied Theme version: Royal

24 Answers

Eva Kemp

Support staff

April 19, 2016 at 16:30

Hello,

What error are you getting?
Please provide us with FTP and WP Dashboard credentials in Private Content.

Regards,
Eva Kemp.

#121967 Copied

anamtahir

Participant

April 19, 2016 at 18:10

Please, contact administrator
for this information.

#121994 Copied

Eva Kemp

Support staff

April 19, 2016 at 18:16

Hello,

WP credentials are incorrect. Please check them.
Ask your hosting provider support for FTP credentials to be able to connect to your FTP account to see site files and send the login details to us.

Regards,
Eva Kemp.

#121996 Copied

anamtahir

Participant

April 19, 2016 at 20:34

Check the private message

Please, contact administrator
for this information.

#122007 Copied

anamtahir

Participant

April 19, 2016 at 21:02

Find the FTP credentials in the private message

Please, contact administrator
for this information.

#122010 Copied

Jack Richardson

Support staff

April 20, 2016 at 09:52

Hello,

I’ve installed required plugins and theme but can’t install demo data content due to hosting server restrictions. Please contact your hosting provider support and ask them to increase the following PHP settings:
– memory_limit to 128M;
– post_max_size to 64M;
– upload_max_filesize to 64M.

Best regards,
Jack Richardson.

#122107 Copied

anamtahir

Participant

April 20, 2016 at 10:29

Hello Jack,

I have emailed by hosting service provider. It might take a few hours for them to reply me back. And thank you for getting it installed. I’ll check it now and if I have any issues I’ll contact you again.

Warm Regards,

Anam

#122113 Copied

anamtahir

Participant

April 20, 2016 at 10:41

I just checked my dashboard and I purchased the visual composer license as well. Thanks a bunch! 😀 From where can I change my theme template to “Creative” ?

#122117 Copied

Jack Richardson

Support staff

April 20, 2016 at 11:25

Hello,

At first the required PHP settings must be set, after that you can install a template.
Have your hosting provider already changed the values?

Best regards,
Jack Richardson.

#122131 Copied

anamtahir

Participant

April 20, 2016 at 11:29

Jack, I got an email from them. I did not understand it. Please check the private message.

Please, contact administrator
for this information.

#122133 Copied

Jack Richardson

Support staff

April 20, 2016 at 11:49

Hello,

Their message means they can’t change the values for you.
Tell them that it’s required to install demo data content of the theme.
Let them change settings temporarily and when we install demo data they will switch previous settings back.

Best regards,
Jack Richardson.

#122139 Copied

anamtahir

Participant

April 20, 2016 at 12:29

I got an email from them. And in reply to that I sent them yours. Pls check the private message.

Please, contact administrator
for this information.

#122156 Copied

Jack Richardson

Support staff

April 20, 2016 at 13:17

Hello,

Sorry, but demo data can’t be installed via FTP.
It can be imported via xml file in WP Dashboard > Tools > Import. Are you using free hosting?
If so we recommend you to move to better hosting provider where PHP settings may be changed, please refer to our documentation https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (“1.3 Requirements for Royal”) where theme requirements are mentioned.

Best regards,
Jack Richardson.

#122165 Copied

anamtahir

Participant

April 20, 2016 at 13:28

Okay Richard I have sent your email to them and I’m waiting for their response.

#122174 Copied

Jack Richardson

Support staff

April 20, 2016 at 14:28

Hello,

Ok, looking forward to your reply.

Best regards,
Jack Richardson.

#122199 Copied

anamtahir

Participant

April 20, 2016 at 15:51

I’m still waiting their reply Jack. Thank you so much for your patience.

#122214 Copied

anamtahir

Participant

April 22, 2016 at 15:35

Hello Jack,

I got an email from them today. Please check the private content.

Thank you

Please, contact administrator
for this information.

#122570 Copied

Jack Richardson

Support staff

April 23, 2016 at 11:22

Hello,

I’ve created demo content on your site manually.
Please clear browser cache and check the site.

Best regards,
Jack Richardson.

#122623 Copied

anamtahir

Participant

April 24, 2016 at 09:07

Hello,

I did check the site. And since I don’t need this content, if it gets lost, there is nothing to worry about right?

So jack which web host do you suggest for this theme as it is very big because if I get migrated to any new host and again if the space is less than required then it will be a problem again?

If I need to know anything else or communicate with my current host before the migration please do let me know.

Thanks,

Anam

#122652 Copied

Jack Richardson

Support staff

April 25, 2016 at 08:36

Hello,

You were asked to increase some PHP settings on your hosting server temporarily as there was a problem with automatic demo data installation. But as we created demo content on your site manually and it works fine you can stay with the current hosting provider. However note it’s good practice to create full site backup including database before any hosting migrate process or critical updates.

Best regards,
Jack Richardson.

#122713 Copied

anamtahir

Participant

April 25, 2016 at 11:44

Hello Jack,

Thanks a bunch for getting back to me! 🙂

So can I download “Creative” template on my site staying on the same host?

Sorry I am bothering you a lot but I am a total illiterate when it comes to technical stuff.

And would you please guide me how to create a full backup of site including every type of data because recently a friend of mine lost everything on his site due to some technical glitch and he had to do it all over again.

Warm Regards,

Anam

#122783 Copied

Jack Richardson

Support staff

April 25, 2016 at 12:38

Hello,

“Creative” template is already installed on your site. Check our demo here https://www.8theme.com/demo/royal/creative/?et_styles=0-1-1-8-0-1 and your home page http://unleashyourdigitalentrepreneur.com
Here is the link to WordPress documentation regarding backup https://codex.wordpress.org/WordPress_Backups

Best regards,
Jack Richardson.

#122799 Copied

anamtahir

Participant

April 27, 2016 at 15:50

Hello Jack,

Thanks a lot! 🙂

So one last time, final question, I don’t need to do anything now regarding the original issue I was facing?

Should there be any issues in future, I’ll look up to you 🙂

Best Regards,

Anam

#123183 Copied

Jack Richardson

Support staff

April 27, 2016 at 16:41

Hello,

So one last time, final question, I don’t need to do anything now regarding the original issue I was facing?

Yes, you are right.

Best regards,
Jack Richardson.

#123198 Copied
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