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Installation issues - by jkilgore55 - on WordPress WooCommerce support

This topic has 15 replies, 3 voices, and was last updated 10 years, 6 months ago ago by Eva Kemp

jkilgore55

Participant

August 18, 2014 at 15:36

I Installed your theme and got a slew of errors.
When I tried to install the demo data, I got a slew of errors.

I have a skeleton installation and have no idea why.

I have wordpress and the theme installed in a sub directory would that make a difference?
SHould I uninstall wordpress and reinstall?

Please, contact administrator
for this information.

#12866 Copied

14 Answers

Jack Richardson

Support staff

August 18, 2014 at 15:47

Hello,

We’re unable to get access to your site. Please check provided url. Also please provide us with wp-admin credentials as well.

Regards,
Jack Richardson

#12871 Copied

jkilgore55

Participant

August 18, 2014 at 16:06

I tried installing into a different domain.. the installation went ok.. but when I tried to import the demo data.. I got this..

So it was closer…
On my initial installation.. should I totally un-install wp to make sure all files are deleted? or do I just need to delete all folders under IDStore and re-install?

any idea how to get rid of the above errors??

#12875 Copied

jkilgore55

Participant

August 18, 2014 at 16:12

Please, contact administrator
for this information.

#12876 Copied

jkilgore55

Participant

August 18, 2014 at 16:54

Just FYI – These are the errors I received upon initial installation

#12882 Copied

Jack Richardson

Support staff

August 18, 2014 at 17:07

Hello,

As we can see you didn’t install WooCommerce plugin. Please install it. https://www.8theme.com/demo/docs/idstore/#!/installation

Regards,
Jack Richardson

#12887 Copied

jkilgore55

Participant

August 18, 2014 at 17:36

That resolves the one installation issue… but not the INITIAL installation issue…
as seen below…. and this is where I really need this theme loaded….

What do I need to do to get this theme properly loaded here?
You never said.. so I uninstall WordPress? or will removing the IDStore folder after uninstall of the theme be sufficient?

This is on a GoDaddy hosting account – in case that matters??

Please, contact administrator
for this information.

#12893 Copied

jkilgore55

Participant

August 18, 2014 at 17:52

if you go to http://www.jaekdesign-web.com/LockedNLoaded/ something did not install properly..

I’m not sure how to fix.

Please, contact administrator
for this information.

#12899 Copied

Eva Kemp

Participant

August 18, 2014 at 20:55

Hello,

Please provide us with FTP credentials as well.

Regards,
Eva Kemp.

#12923 Copied

jkilgore55

Participant

August 20, 2014 at 13:07

Could you PLEASE help me get this installed properly?
I have installed the woocommerce plugin.
I’m not sure If I should uninstall the theme and start over or not…

Please let em know what other information you need.

I would LIKE to get the demo data loaded if possible…

I have no idea what happened upon installation .. I got the following errors.

Please, contact administrator
for this information.

#13076 Copied

Eva Kemp

Participant

August 20, 2014 at 13:38

Hello,

FTP credentials are incorrect. Please check them.
Thank you.

Regards,
Eva Kemp.

#13080 Copied

jkilgore55

Participant

August 20, 2014 at 13:43

I just tried these… and did a copy paste… let me know if they work…

Please, contact administrator
for this information.

#13081 Copied

Eva Kemp

Participant

August 20, 2014 at 14:24

Now the credentials are correct. Thank you.
I’ve installed demo pages of the theme and Woocommerce plugin.
Please check your site now and clear browser cache before.

Regards,
Eva Kemp.

#13087 Copied

jkilgore55

Participant

August 20, 2014 at 14:33

Oh My Goodness.. you’re the best!! THANK YOU so much..
What did you do to resolve the issues? Just curious in case I run into the problem again..

#13090 Copied

Eva Kemp

Participant

August 20, 2014 at 15:16

Thank you for the feedback and you’re welcome!
I’ve reuploaded the theme folder and installed demo pages as described in our documentation:
https://www.8theme.com/demo/docs/idstore/index.html#!/demo_data_installation

If you still need some help please let us know.

Regards,
Eva Kemp.

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