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Installation Issues - by topfalade - on WordPress WooCommerce support

This topic has 4 replies, 3 voices, and was last updated 9 years, 2 months ago ago by Stan Russell

  • Avatar: topfalade
    topfalade
    Participant
    October 1, 2015 at 21:31

    Hi there,

    After thinking about purchasing this theme for around 40 days I finally bought it yesterday.

    My wordpress settings subscribe to the requirements described in the installation docs, however when I install the theme it works but when I try and activate it I get a 500 error.

    Please can you tell me what the issue is?

    I have a tight deadline and I need to get the problem resolved quickly.

    I currently have a different theme installed while I await your feedback.

    Please, contact administrator
    for this information.
    #90883 Copied Theme version: 2.9 WooCommerce version: 2.4.7
    3 Answers
    Avatar: topfalade
    topfalade
    Participant
    October 1, 2015 at 21:33

    I can install the theme succesfully, but I cannot activate it

    #90884 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 2, 2015 at 07:22

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    #90916 Copied
    Avatar: stan
    Stan Russell
    Participant
    October 2, 2015 at 07:23

    Hello topfalade,

    please provide us with admin and FTP credentials for your site in private content. We will investigate this issue.

    Regards,
    Stan Russell.

    #90917 Copied

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