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Installation Issues & Fixes (Read First)

This topic has 711 replies, 86 voices, and was last updated 8 years, 9 months ago ago by Eva Kemp

jamespayne

Participant

October 31, 2014 at 09:41

Hi Eva,

thanks for your reply, that has fixed the issue, but unfortunately it has also deleted the content that was in the category header field. Seeing as we have around 50 categories with content in this field already I’m a bit loath to just save them as we’ll be losing our content = not good.

Thanks,

James

#22633 Copied

Eva Kemp

Support staff

October 31, 2014 at 10:39

Hello @jamespayne,

We’re sorry to hear that, but you may try to restore database back up at your host to put back category header text or you need to readd it.

Sorry for inconveniences.

Regards,
Eva Kemp.

#22654 Copied

BlueRose Imagination

Participant

November 18, 2014 at 01:39

Hi I purchased the Legenda theme and followed the steps as described in the Installation Video. The problem I’m running into is that the information in the settings is not populating on the theme (e.g. Site Title & Tagline) are not appearing on the site). When I try to add a logo it adds the logo to the media library but the home page is still the same as the purchased theme. Why aren’t my changes taking affect?

#25032 Copied

Eva Kemp

Support staff

November 18, 2014 at 22:26

Hello @lydp101,

Please provide us with wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#25211 Copied

Victoria

Participant

November 20, 2014 at 17:04

Hello,

I’m trying to install the Legenda ecommerce version, but there isn’t an option to install plugins in my dashboard wordpress.

How can I add the woo commerce plugin?

#25716 Copied

Eva Kemp

Support staff

November 20, 2014 at 19:08

Hello @Victoria,

Please read our documentation carefully:
https://www.8theme.com/demo/docs/legenda/index.html#!/installation
Please note Woocommerce plugin must be installed before the theme installation.

Thank you.
Regards,
Eva Kemp.

#25748 Copied

Viola

Participant

November 21, 2014 at 18:08

I have updated my theme and I haven’t some pages for example: book, forum etc. what should I do?

#25989 Copied

Eva Kemp

Support staff

November 21, 2014 at 18:35

Hello @Viola,

Please provide us with wp-admin panel and FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#26002 Copied

Victoria

Participant

November 24, 2014 at 16:08

Thank you, when I install the theme there is a message that said I have a obsolete files old woocommerce. What can I do?

Thank you.

Message:

Votre thème contient des copies obsolètes de fichiers modèles de WooCommerce – si vous rencontrez des problèmes sur le site, cela peut en être la raison. Assurez-vous de les actualiser ou de les supprimer (généralement nous recommandons la copie des fichiers de modèles réellement nécessaires à la personnalisation). Voyez le rapport système pour plus de détails.

Please, contact administrator
for this information.

#26242 Copied

Robert Hall

Support staff

November 24, 2014 at 16:10

Hello Victoria,

Don’t worry about this message. You can hide it.
It doesn’t affect the performance of your website.

Regards,
Robert Hall.

#26244 Copied

Victoria

Participant

November 24, 2014 at 16:26

Thank you. I’m following the youtube documentation to create footer but visual composer doesn’t appears in static blocks, what is wrong?

When I edit demo pages it is there, but not when I create a static block. How can I activate it?

#26253 Copied

Eva Kemp

Support staff

November 24, 2014 at 17:33

Hello @Victoria,

Go to Settings > Visual Composer and select Content Types where VC editor should be used.

Regards,
Eva Kemp.

#26272 Copied

jh428

Participant

November 29, 2014 at 16:23

HI

I purchase legenda theme and I tried to install same like “sports store”

I import “Xml data” and but I can’t install same like your demo site .

what is my problem?

#27305 Copied

Eva Kemp

Support staff

November 29, 2014 at 19:45

Hello @jh428,

Please provide us with wp-admin panel and FTP credentials in Private Content to check it.

Regards,
Eva Kemp.

#27333 Copied

Tizi2000

Participant

November 30, 2014 at 14:58

Hi i bought the Legenda Theme, now i want to clone exactly the same Site Version 7 this is the link
https://www.8theme.com/demo/legenda3/
After that i ll start to configure for my new ShopOnline
I want clone exactly the same Homepages, Menu, all Page in order to reduce the effort, sorry but i m not expert i m the first time i use WordPress, i add Woocommerce and WPLM as well
Thanks so much
Ciao
Tizi

Please, contact administrator
for this information.

#27362 Copied

Eva Kemp

Support staff

December 1, 2014 at 13:14

Hello @Tizi2000,

Please provide us with FTP and wp-admin panel credentials and we’ll help you to import the demo page.

Thank you.
Regards,
Eva Kemp.

#27432 Copied

Tizi2000

Participant

December 1, 2014 at 23:16

Hi Eva

First of all Thanks so much for your support.

We have to create a new ecommerce site, we would like copy in all page header / footer/ clone the site Theme 3 Dark Version see below the link:
https://www.8theme.com/demo/legenda3/

In my download Legenda File is missed that Xml data there are other 9 i want have all 11 theme if it possible, but installed in my site N° 3

After that i can start to customize my site uploading media brands and so on…

My site is
http://www.ghepybluebelle.co.uk/wp-login.php?redirect_to=http%3A%2F%2Fwww.ghepybluebelle.co.uk%2Fwp-admin%2F&reauth=1

Please, contact administrator
for this information.

#27562 Copied

Eva Kemp

Support staff

December 2, 2014 at 21:33

Hello @Tizi2000,

Did you install Corporate or E-Commerce template after activating the theme?
Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#27745 Copied

explorework

Participant

December 2, 2014 at 21:53

Hello Eva,

I want to hide the product-category on the main page: http://makeinindiadigital.com/

Below the Product image and product name, you can see the ‘product-category’. how can I hide it?

Thank you!

#27749 Copied

embracedjewels

Participant

December 3, 2014 at 12:14

hello,

What are the best steps to take to update from version 1.9 to the latest version?

thanks

#27827 Copied

Tizi2000

Participant

December 3, 2014 at 13:25

Here is Eva

Please, contact administrator
for this information.

#27839 Copied

Stan Russell

Participant

December 3, 2014 at 14:45

Hello Explorework,

if you want to hide product category from products info on your main page – please Edit page and add following code to your ‘CSS’ section of Visual Composer Backend editor:

.product .products-page-cats{display:none;}
This will hide product categories fields from products info only on main page

Hello Embracedjewels,

Please make backup of your themes/legenda folder, than delete ‘wpbakery’ folder from it and upload latest theme version with overwriting.

Regards,
Stan Russell.

#27863 Copied

Tizi2000

Participant

December 5, 2014 at 00:23

Hi Eva

Any news for my question Topic ?
http://www.ghepybluebelle.co.uk/wp-login.php?redirect_to=http%3A%2F%2Fwww.ghepybluebelle.co.uk%2Fwp-admin%2F&reauth=1

I already gave you my credential

Thanks a lot
Ciao
Tizi

#28168 Copied

BlueRose Imagination

Participant

December 5, 2014 at 01:11

Hi Eva, thanks for you reply I have sent you the information via private content.

Please, contact administrator
for this information.

#28171 Copied

Eva Kemp

Support staff

December 5, 2014 at 09:36

Hello @lydp101,

I’ve added logo and menu to your home page.
Please check now and clear browser cache before.

Thank you.
Regards,
Eva Kemp.

#28203 Copied

Tizi2000

Participant

December 6, 2014 at 10:10

Hi Eva
Sorry for my delay now in the private content i add FTP right permission in order to upload the missed template Dark version

Another question for Logo I have Logo for my Site But i’d like to insert the name of company
Ghepy & Bluebelle with text formatted is it possible and how?

Thanks a lot
Tizi

Please, contact administrator
for this information.

#28370 Copied

Eva Kemp

Support staff

December 6, 2014 at 17:02

Hello @Tizi2000,

I’ve imported Corporate template and home page 7 for you.
Please check your site now.

Concerning the logo, you can create an image with your company name and upload it as a logo in Theme Options > Header.

Thank you.
Regards,
Eva Kemp.

#28389 Copied

Tizi2000

Participant

December 6, 2014 at 22:48

Sorry Eva

I need Dark Version template i want it in my site, i missed could you import it as well.

I also would like to have in product details the same pages

I would like set in my site: demo/legenda3 as home page and the all pages linked related this site

It is possible have Legenda 3 template (in Legenda live preview i saw Dark Version template named)

Thanks so much for your precious support

Thanks Tizi

#28401 Copied

Eva Kemp

Support staff

December 8, 2014 at 10:43

Hello @Tizi2000,

Dark version means you need select dark color type in Theme Options > Color Scheme.
Concerning the pages, we don’t include all pages in our demo. If you want to recreate them you have to do this yourself using visual composer editor.

Sorry for inconveniences.

Regards,
Eva Kemp.

#28465 Copied

christoskonstas

Participant

December 12, 2014 at 09:07

After the last update of Legenda V2.5 in my web site appears only the Header nothing else.
My website is http://www.jewellery4all.com
Please can you help me because I need to have alive my site ASAP.!!!!!!!!!!

#29200 Copied
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