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Installation Issues & Fixes (Read First)

This topic has 711 replies, 86 voices, and was last updated 8 years, 8 months ago ago by Eva Kemp

Eva Kemp

Support staff

December 12, 2014 at 10:12

Hello @christoskonstas,

Your site can’t be accessed. There is an error “Server not found”.
Please check if you spelled site name correctly.
Also please provide us with FTP and wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#29215 Copied

christoskonstas

Participant

December 12, 2014 at 10:33

Is the second time that you tell me that you cannot access my web site. Is very strange, I spoke with my server domain provider and ask me to give us your ip to check for what reason you cannot access my site.
Also I would like to complain with your update how is possible to make new update before to check that is working. I saw here in forum many persons with the same issue. I am luck that website is not active yet to sell thinks but can you realize how serious problem could be if the site is active and sell products???? Also I have inside some plugins Visual composer and Slider that I cannot update. About these plugins I have to pay extra money?? This plugins are very old version maybe are not compatible with your last update???

For the moment I requested from my domain provider to reverse my site with the last back up that I did today the morning before Legenda theme update.
My web site is http://www.jewellery4all.com

#29227 Copied

christoskonstas

Participant

December 12, 2014 at 11:12

They fixed my website without to load backup so my support from domain saw in log file this error
[12-Dec-2014 09:32:52 UTC] PHP Fatal error: Call to undefined function vc_column_offset_class_merge() in /home/jeweller/public_html/wp-content/themes/legenda/framework/vc.php on line 1172
so he went in this line 1172 of file vc.php and he converted in //

Please give answers about plugins Visual composer and Slider

#29239 Copied

Eva Kemp

Support staff

December 12, 2014 at 21:33

Hello @christoskonstas,

We tested new theme updated and it’s working on our demo sites.
Please provide us with FTP and wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#29336 Copied

hcMtom

Participant

December 13, 2014 at 04:25

Hi Support

After updated to theme ver 2.5, banner > Vertical text centering not work with enable. please check.

thanks
Tom

#29366 Copied

Eva Kemp

Support staff

December 13, 2014 at 13:09

Hello @hcMtom,

Please provide us with a link to your page and wp-admin panel/FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#29398 Copied

hcMtom

Participant

December 16, 2014 at 07:08

Hi Eva

I working on local computer… So I will send to you when website go-live.

Beside I found other error message:
Notice: Undefined variable: font_color in D:\…\themes\legenda\framework\vc.php on line 1239

How can I fixed this?

Thanks
Tom

#29714 Copied

Eva Kemp

Support staff

December 16, 2014 at 09:07

Hello @hcMtom,

This is not an error, just a notice. Do you have debug enabled in wp-config.php file?
We’re looking for your reply with the credentials.

Thank you.
Regards,
Eva Kemp.

#29726 Copied

zwoelfer

Participant

December 17, 2014 at 17:05

wrong topic

#30080 Copied

Mackenzy

Participant

December 22, 2014 at 16:20

We are using template v2.4. WordPress wants to update to 4.1.
ARe there any promblems if I want to do this?

Kind regards,
Christian

#30733 Copied

Eva Kemp

Support staff

December 22, 2014 at 16:40

Hello @Mackenzy,

We recommend you to keep all templates updated. So please update the theme to 2.5 version too.
Don’t forget to create a back up of your files and database!

https://www.youtube.com/watch?v=KdWESIIPU1k

Thank you.
Regards,
Eva Kemp.

#30737 Copied

Mackenzy

Participant

December 22, 2014 at 20:12

Thank you for the information. Just to be 100% sure: does the new template version work with WP 4.1?

#30751 Copied

Eva Kemp

Support staff

December 22, 2014 at 20:26

Hello @Mackenzy,

Yes, the new theme version is compatible with wpml.

Regards,
Eva Kemp.

#30752 Copied

explorework

Participant

December 22, 2014 at 21:55

Hi,

Adding css to home page worked and product category is now hidden. However when I use the same code on ‘shop by’ page it doesnt work:.product .products-page-cats{display:none;}

Please suggest the correct way to achieve it? Thank you!

#30760 Copied

explorework

Participant

December 22, 2014 at 22:00

Hello again,

Few days back I got email update on new theme.

How should I update the new theme? Should I download complete with documentation or should i select option ‘installable WordPress file only”, should I upload this as new theme? I am worried will my last change disappear? Please guide.

Thanks!

#30761 Copied

Robert Hall

Support staff

December 22, 2014 at 22:32

Hello explorework,

If you want not to lose all the changes first you need transfer all changes from main theme to custom.css file or Child Theme and then you can update theme. About Child Theme you can read here: http://www.8theme.com/demo/docs/legenda/index.html#!/child_theme
Here is a video tutorial how to create custom.css: https://www.youtube.com/watch?v=Qok2zRedRMY&feature=youtu.be.
Also how to update theme you need watch following video tutorial:
https://www.youtube.com/watch?v=KdWESIIPU1k

Regards,
Robert Hall.

#30763 Copied

LindaMendible

Participant

December 23, 2014 at 02:55

Hey! Happy Holidays and Merry Christmas!

I’m having trouble with my visual Composer, it seems not to allow me to make any changes unless in the classic mode, which I’m not very good at html sooo, I need serious help.

When I am able to change or update info on my site, for some reason it at times changes something else which is very frustrating to say the least.

HELP!

Thank you ^_^

#30775 Copied

Robert Hall

Support staff

December 23, 2014 at 08:31

Hello LindaMendible,

Please provide us with link to the page and wp-admin access in Private Content and we will look on issue more deeply.

Regards,
Robert Hall.

#30794 Copied

LindaMendible

Participant

December 24, 2014 at 17:45

Hello Robert!

Here is the requested Info! Merry Christmas! Happy Holidays ^_^ !

Please, contact administrator
for this information.

#31030 Copied

Robert Hall

Support staff

December 24, 2014 at 17:58

Hello,

Thank you! Merry Christmas!
As I see you use old version of the theme. Please update to the latest.
Don’t forget to make backup your site before updating.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k
Also you need to update WooCommerce plugin.
Please provide us with FTP credentials in Private Content and we can help you to update Visual Composer to the latest version.

Regards,
Robert Hall.

#31032 Copied

explorework

Participant

December 25, 2014 at 07:37

Hi,

Happy Christmas! Thanks for help ing me.

One question – When I click on ‘add to cart’ nothing happens: http://makeinindiadigital.com/shop/complete-seo-makeover/#

What am I missing?

Thanks again!

#31048 Copied

Robert Hall

Support staff

December 25, 2014 at 08:19

Hello explorework,

You need update Legenda theme to the latest version.
Don’t forget to make backup your site.
Please watch video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k

Regards,
Robert Hall.

#31049 Copied

Eva Kemp

Support staff

December 25, 2014 at 12:56

Hello @explorework,

To make “Add to cart” button work for Pricing Tables you need add a link for this button.
To make a product be added into the cart you need add the link http://makeinindiadigital.com/?add-to-cart=19057 for the button (edit this code <li><a href="#" class="button">Add to Cart</a></li> and replace # with the correct link), where 19057 is the product id which needs to be added.
Product ID can be found in Products
http://storage6.static.itmages.com/i/14/1225/h_1419508638_9000963_2404a15efa.png

Thank you.
Regards,
Eva Kemp.

#31069 Copied

kellydewinter

Participant

December 26, 2014 at 11:47

Hi Eva,

Merry X-mas 🙂
I would like to update my website.
It is not possible to update the theme from the backoffice /wordpress.
I will get a error. I don’t use FTP, but hosting it on http://www.flexwebhosting.nl .

Can you help me?
Just in case. I already made a back-up.
thank you.

B regards,
Kelly

Please, contact administrator
for this information.

#31121 Copied

Eva Kemp

Support staff

December 26, 2014 at 12:31

Hello @kellydewinter,

The theme has been updated as well as Revolution Slider and Visual Composer plugins. Also you need update Woocommerce plugin.

Thank you.
Regards,
Eva Kemp.

#31126 Copied

cemilturken

Participant

December 27, 2014 at 00:09

Hi. Since I bought this theme could ever use. I’ve installed but fails Enable. Please look that adress: http://turkalinka.com/ Help me please.

It seems:
Parse error: syntax error, unexpected T_CONSTANT_ENCAPSED_STRING, expecting ‘)’ in /home/turkalinka.com/httpdocs/wp-content/themes/legenda/framework/theme-options.php on line 490

Note: I installed on FTP.

Please, contact administrator
for this information.

#31159 Copied

Eva Kemp

Support staff

December 27, 2014 at 00:41

Hello @cemilturken,

Please provide us with wp-admin panel and FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#31161 Copied

cemilturken

Participant

December 27, 2014 at 18:58

Ok. My website’s informations are below:

http://www.turkalinka.com

Please, contact administrator
for this information.

#31218 Copied

Eva Kemp

Support staff

December 27, 2014 at 19:45

Hello @cemilturken,

I’ve reuploaded the file theme-options.php and the error has gone.
Please check.

Thank you.
Regards,
Eva Kemp.

#31225 Copied

LindaMendible

Participant

December 29, 2014 at 18:53

Hello @RobertHall!

Happy New Year!

I thought it was updated. Unfortunately I’m not very web savvy Can you please update it for me?

Thank you so much I’m so sorry for the bother!

Please, contact administrator
for this information.

#31372 Copied
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