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Installation Issues & Fixes (Read First)

This topic has 711 replies, 86 voices, and was last updated 8 years, 9 months ago ago by Eva Kemp

Eva Kemp

Support staff

December 29, 2014 at 20:17

Hello @LindaMendible,

We also need your FTP login details.

Thank you.

Happy New Year!
Regards,
Eva Kemp.

#31385 Copied

Flexibilis

Participant

January 1, 2015 at 14:15

Hi,

I tried to update from Legenda 2.4.1 to 2.5. After upload my opening side was completely missing…. Others seemed quite OK, but I immediately put back my backup of 2.4.1.

What can be the problem.

Happy New Year.

Regards,

Fedor

#31592 Copied

Eva Kemp

Support staff

January 1, 2015 at 16:41

Hello @Flexibilis,

Thank you for congratulations.
Happy New Year to you too.

The problem may be caused you have old versions of Visual Composer and Revolution Slider plugins.
What versions are you using? We can send new ones to your email address if you provide us with it or we’ll update the plugins for you ourselves, just give us access to wp-admin panel and FTP.

Thank you.
Regards,
Eva Kemp.

#31607 Copied

Mijat

Participant

January 2, 2015 at 21:50

Be sure to update js_composer with the one you download with the theme update. That will solve the problem of missing parts of website.
I had the same problem and this fixed it. I updated Visual Composer as well manually but the content appeared only when I updated js_composer.

#31762 Copied

Mijat

Participant

January 3, 2015 at 16:23

I have a problem on my website, during one of updates problem emerged. All icons are gone, from arrows on slider, little hearts and stuff on the top for registration on shop to social icons.
I haven’t taken care of website for some time, all I did was updating everything. Now I started reconstructing it so I want to solve all the problems.

Thank you.

http://www.pametnekuce.rs

#31828 Copied

carlatgallardo@gmail.com

Participant

January 3, 2015 at 19:13

looking to get updated for WPbakery Visual Composer. Thanks in advance, you guys rock!

Please, contact administrator
for this information.

#31853 Copied

Eva Kemp

Support staff

January 5, 2015 at 10:58

Hello @Mijat,

Please provide us with wp-admin panel and FTP credentials.

Thank you.
Regards,
Eva Kemp.

#31936 Copied

Eva Kemp

Support staff

January 5, 2015 at 11:06

Hello @carlatgallardo@gmail.com,

I’ve updated VC plugin for you.
Please let us know if you need more help.

Thank you.
Regards,
Eva Kemp.

#31941 Copied

hcMtom

Participant

January 7, 2015 at 08:30

Hi Support

After updated to theme ver 2.5, I found below problems

1) banner > Vertical text centering not work with enable.
2) full width menu cannot work on mobile menu.

please check & it.

thanks
Tom

Please, contact administrator
for this information.

#32260 Copied

Mijat

Participant

January 8, 2015 at 12:20

@Eva Kemp
I post login details bellow. Please as well check that Woocommerce page that reports some old files error: “Your theme has bundled outdated copies of WooCommerce template files”. or anything you find for fixing in couple extra minutes feel free to do and just report back to me about changes.

Login credentials:

Please, contact administrator
for this information.

#32393 Copied

Eva Kemp

Support staff

January 8, 2015 at 12:37

Hello @hcMtom,

1. Could you please clarify your issue? Please show us a screenshot of a banner you have a problem with.
2. Sorry, but full width menu can’t be enabled on mobile devices.

Regards,
Eva Kemp.

#32398 Copied

Eva Kemp

Support staff

January 8, 2015 at 12:41

Hello @Mijat,

The credentials to wp-admin panel are incorrect.
Please check them.

Thank you.
Regards,
Eva Kemp.

#32399 Copied

Mijat

Participant

January 8, 2015 at 13:34

Sorry please use the user name bellow.

Please, contact administrator
for this information.

#32412 Copied

Eva Kemp

Support staff

January 8, 2015 at 16:25

Hello @Mijat,

The issue has been fixed. The icons are shown.
Please check and clear browser cache before.

Thank you.
Regards,
Eva Kemp.

#32448 Copied

hcMtom

Participant

January 9, 2015 at 05:58

Hello Eva

Please check detail on private content.

Best Regards
Tom

Please, contact administrator
for this information.

#32561 Copied

Mijat

Participant

January 9, 2015 at 09:12

Thank you Eva. All icons appeared to be there.

What about Woocommerce error, outdated files and some report about what was the problem with icons?

Thank you

#32580 Copied

Eva Kemp

Support staff

January 9, 2015 at 10:11

Hello @Mijat,

The problem with icons was caused by site urls. Perhaps you moved site to other domains. I’ve fixed the issue in .htaccess file as described here: http://454media.com/cross-origin-resource-sharing-cors-fix/
Concerning the outdated files you shouldn’t worry as this won’t affect your site work. We are using modified files from Woocommerce in the theme, that’s why after Woocommerce update some files may be of different versions. But it won’t cause any problems.

Thank you.
Regards,
Eva Kemp.

#32598 Copied

hcMtom

Participant

January 12, 2015 at 10:05

Hi Eva

any news of my problems? #32561

thanks
Tom

#32883 Copied

Eva Kemp

Support staff

January 12, 2015 at 14:54

Hello @hcMtom,

1. I’ve centered the text on the banner on Register page.
Please check.
2. The problem is caused by empty sub items you’ve added to the menu.
You need remove them and mobile menu will start working.

Thank you.
Regards,
Eva Kemp.

#32926 Copied

hcMtom

Participant

January 13, 2015 at 04:17

Hello Eva

1) I found cannot Vertical centering on banner, not Horizontal centering?

2) thank you

Regards
Tom

#33079 Copied
Eva Kemp

Support staff

January 13, 2015 at 20:05
Hello @hcMtom,

You can add this code in custom.css file:
```
.banner.banner-font-dark .banner-content {
    margin-top: 70px !important;
}
```
Please try it.

Thank you.
Regards,
Eva Kemp.
#33286 Copied
Mijat

Participant

January 20, 2015 at 13:30

Hello Eva,
I am torturing myself while attempting to make a proper promo pop-up. It should be easy but I get some side effects I don’t want. If you can please check on the webpage.

Please, contact administrator
for this information.

#35424 Copied

Eva Kemp

Support staff

January 20, 2015 at 19:01

Hello @Mijat,

Sorry, but we couldn’t log in to wp-admin panel with the previous credentials.
Please check them.

Thank you.
Regards,
Eva Kemp.

#35517 Copied

Mijat

Participant

January 20, 2015 at 22:04

I just tried credentials both for FTP and WP_Admin and they work. Please try, I repeat them bellow.

Please, contact administrator
for this information.

#35550 Copied
Eva Kemp

Support staff

January 20, 2015 at 22:40
Hello @Mijat,

Please add this code in custom.css file:
```
.white-popup-block {
    background: no-repeat scroll 0% 0% / cover #FFF !important;
}
```
How to create custom.css you can watch in this tutorial.

Thank you.
Regards,
Eva Kemp.
#35556 Copied
mariadelafuentecorrales

Participant

January 21, 2015 at 23:07

Hi!

I have trouble installing the template. The standard solutions mentioned at Envato and this forum did not help for me. This is the problem:

When I install the Legenda theme by uploading it via the admin panel, after updating the theme I clicked in activate and everything turns writte and doesn´t work any more. The URL is:
http://www.——.com/wp-admin/themes.php?activated=true

When I upload the theme via FTP, following the steps, happens the same problem. I clicked in activate and everything turns writte and doesn´t work any more. The URL is:
http://www.——.com/wp-admin/themes.php?activated=true

I tried both ways several times. The first time without any plugin installed, the second time with woocommerce installed. Both give the same errors.

I read on Envato that server memory might be a problem, but as it has plenty, it shouldn’t be a problem.

Thanks in advance for helping me out!

Maria de la Fuente

#36361 Copied

Eva Kemp

Support staff

January 22, 2015 at 00:52

Hello @mariadelafuentecorrales,

Please provide us with FTP an wp-admin panel credentials in Private Content to check the issue.

Thank you.
Regards,
Eva Kemp.

#36373 Copied

LindaMendible

Participant

January 22, 2015 at 20:56

Hello,

My Portfolio Function doesn’t work, you can’t see the details of my portfolio when you click on a link. Nor does the Visual Composer work properly please I’d love some assistance with this. My wordpress is up to date and I thought my theme had been updated as well.

Looking forward to your response. Thank you!

#36649 Copied

Eva Kemp

Support staff

January 22, 2015 at 21:11

Hello @LindaMendible,

The problem was caused by permalinks settings. I’ve changed them in Settings > Permalinks. Please check your projects links now and clear browser cache before.

Thank you.
Regards,
Eva Kemp.

#36651 Copied

PierreS

Participant

January 23, 2015 at 09:51

Hi,

Like some of you, I have an issue to install Legenda on my website. I tried with WP install and trough FTP but nothing works.

When I upload the theme on my FTP, my website is crashing and I have to delete it and restore the original theme (witch is Impreza atm).

Could you please help me? Let me know if you need FTP or admin access.

Regards

Pierre Sauvé

Please, contact administrator
for this information.

#36722 Copied
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