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Installation Issues & Fixes (Read First)

This topic has 711 replies, 86 voices, and was last updated 8 years, 8 months ago ago by Eva Kemp

Robert Hall

Support staff

January 23, 2015 at 10:04

Hello @PierreS,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#36723 Copied

Mijat

Participant

January 23, 2015 at 10:16

Hello again,
I wanted to modify couple things on promotional popup so I need directions about two things.
First where to edit text “DO NOT SHOW THIS AGAIN” besides check box as I want to translate it and change color as it is invisible on my background picture.
Secondly how to make popup appear only on landing page as it appears on every single page you open until you click the checkbox?
Thank you

#36725 Copied

PierreS

Participant

January 23, 2015 at 10:28

Hi thanks for your fast anwser.

Here is your access in private content

Best regards

Pierre Sauvé

Please, contact administrator
for this information.

#36728 Copied
Eva Kemp

Support staff

January 23, 2015 at 10:32
Hello @Mijat,

You can translate the pop up text in wp-content/themes/legenda/languages/default.po file. Please refer to our documentation:
https://www.8theme.com/demo/docs/legenda/index.html#!/how_to_translate

To change text color add this code in custom.css file:
```
.white-popup-block label {
   color: #222;
}
```
Unfortunately there is no such possibility to disable pop up on other pages. Sorry.
We’ll try to implement this in future updates.

Thank you.
Regards,
Eva Kemp.
#36730 Copied
Eva Kemp

Support staff

January 23, 2015 at 12:14

Hello @PierreS,

I’ve installed the theme and demo content.
The problem was caused by Really Simple Captcha plugin. I’ve renamed its folder in via FTP.
Please check your site now.

Thank you.
Regards,
Eva Kemp.

#36742 Copied

PierreS

Participant

January 23, 2015 at 14:44

Hello Eva,

Everything looks good thank you!

Regards

Pierre Sauvé

#36778 Copied

Robert Hall

Support staff

January 23, 2015 at 15:01

Hello,

You’re welcome!

Regards,
Robert Hall.

#36783 Copied

acromie

Participant

February 18, 2015 at 05:47

Hello,

I just bought this theme this evening, but when I activate it, I get the following error:

Fatal error: Cannot redeclare class OAuthSignatureMethod_HMAC_SHA1 in /home/heartlandparent/dev.heartlandparenting.com/wp-content/themes/legenda/framework/twitteroauth/OAuth.php on line 120

Please, contact administrator
for this information.

#43205 Copied

Eva Kemp

Support staff

February 18, 2015 at 13:05

Hello @acromie,

The problem was caused by oauth-twitter-feed-for-developers plugin. I’ve renamed its folder to oauth-twitter-feed-for-developers_old in /dev.heartlandparenting.com/wp-content/plugins directory and now the site is working.
Please check.

Thank you.
Regards,
Eva Kemp.

#43292 Copied

acromie

Participant

February 18, 2015 at 14:54

Thank you so much! I’m guessing that was a plugin from my last theme? If that’s the case, I’ll just remove it.

Looking forward to setting this one up!

#43345 Copied

Eva Kemp

Support staff

February 18, 2015 at 15:23

Hello @acromie,

You’re welcome.
If that plugin is from your previous theme you can remove it.

Thank you.
Regards,
Eva Kemp.

#43366 Copied

ebell

Participant

February 25, 2015 at 01:19

Theme is telling me I need to activate Visual Composer “Hola! Please activate your copy of Visual Composer to receive automatic updates.”

When adding my page content using VS, I get following error when I go to view page.
Fatal error: Call to undefined function vc_column_offset_class_merge() in /nfs/c05/h01/mnt/76306/domains/renaissance-market.com/html/wp-content/themes/legenda/framework/vc.php on line 1172

It’s asking for VS licensing key. Where is this located in documentation. Thought was included with purchase of this theme.

Thank you -e

#45195 Copied Theme version: Legenda_v1.9.1

Eva Kemp

Support staff

February 25, 2015 at 09:22

Hello @ebell,

All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. You can download the plugins at this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

Also please update the theme to the latest version.

Don’t forget to create a back up of your files and database before update!

Thank you.
Regards,
Eva Kemp.

#45226 Copied

poissonplume

Participant

February 25, 2015 at 23:19

Hello,
I updated from version 2.4.1 to the newest version available on Themeforest.
I saved the options, as you suggested.
My homepage, built with Visual Composer, was in a full mess. It was impossible to align properly two images on a given row.
I have rolled back to version 2.4.1.
Can you please solve the problem before I switch again to the new version?
Thanks in advance,
Nathalie

#45526 Copied

Eva Kemp

Support staff

February 25, 2015 at 23:54

Hello @poissonplume,

What Visual Composer are you using?
Sorry but to know what to fix we need see the problem.

Thank you.
Regards,
Eva Kemp.

#45537 Copied

poissonplume

Participant

February 28, 2015 at 19:41

Hello Eva,
I am just using the version that is included in your package. Nothing else.
Best regards,
Nathalie

#46408 Copied

Eva Kemp

Support staff

February 28, 2015 at 19:49

Hello @poissonplume,

Please update all required plugins to the latest versions. You can find them at this link:
https://www.8theme.com/download-plugins/

Thank you.
Regards,
Eva Kemp.

#46411 Copied

mercom

Participant

March 7, 2015 at 19:44

Hi I have 2 problems after update:

Fatal error: Call to undefined function vc_column_offset_class_merge() in /home/dmarket/public_html/site/wp-content/themes/legenda/framework/vc.php on line 1172

and the oner one is the shop is not working always get the link of 404 page not found, please help!

Please, contact administrator
for this information.

#48146 Copied Theme version: Legenda WooCommerce version: 2.3.5

Eva Kemp

Support staff

March 8, 2015 at 21:37

Hello @mercom,

I’ve checked your site and haven’t see any errors.
Please provide us with the direct links where we can replicate the problems.

Thank you.
Regards,
Eva Kemp.

#48222 Copied

mercom

Participant

March 9, 2015 at 02:42

Hi Eva, I reinstall the 2.4 Legenda theme that is why you didn’t see the problem, I re-install again the 2.6.2 version I hope you can help me with the problem:

Fatal error: Call to undefined function vc_column_offset_class_merge() in /home/dmarket/public_html/site/wp-content/themes/legenda/framework/vc.php on line 117

also the strore is getting some troubles like:

Warning: strpos() expects parameter 1 to be string, array given in /home/dmarket/public_html/site/wp-includes/shortcodes.php on line 189

Warning: preg_split() expects parameter 2 to be string, array given in /home/dmarket/public_html/site/wp-includes/formatting.php on line 244

Warning: Invalid argument supplied for foreach() in /home/dmarket/public_html/site/wp-includes/formatting.php on line 246

Warning: implode(): Invalid arguments passed in /home/dmarket/public_html/site/wp-includes/formatting.php on line 297

I wait for your answers, regards,

Thanks!

Luis

#48248 Copied Theme version: 2.6.2 WooCommerce version: 2.3.5

mercom

Participant

March 10, 2015 at 02:53

please see this…

Please, contact administrator
for this information.

#48355 Copied Theme version: 2.6.2

mercom

Participant

March 10, 2015 at 04:55

I try to do some changes and the final result is that I still have this in product category, also have the problem with the single page button “add to cart” that does not work.

Thanks for your attention!

Reagards,

Luis

Warning: strpos() expects parameter 1 to be string, array given in /home/dmarket/public_html/site/wp-includes/shortcodes.php on line 189

Warning: preg_split() expects parameter 2 to be string, array given in /home/dmarket/public_html/site/wp-includes/formatting.php on line 244

Warning: Invalid argument supplied for foreach() in /home/dmarket/public_html/site/wp-includes/formatting.php on line 246

Warning: implode(): Invalid arguments passed in /home/dmarket/public_html/site/wp-includes/formatting.php on line 297
Impresoras 3D las mejores del mercado

Please, contact administrator
for this information.

#48361 Copied Theme version: 2.6.2 WooCommerce version: 2.3.5

Robert Hall

Support staff

March 10, 2015 at 08:22

Hello @mercom,

Please navigate to Dashboard->Products-Categories and try to reupdate all your categories. It must fix your problem.

Regards,
Robert Hall.

#48368 Copied

mercom

Participant

March 17, 2015 at 02:14

Many thanks Robert,

Luis

#50033 Copied

Eva Kemp

Support staff

March 17, 2015 at 12:09

Hello @mercom,

You’re welcome.

Regards,
Eva Kemp.

#50110 Copied

gaz

Participant

March 20, 2015 at 17:08

Hi guys, great theme by the way!

I’ve just updated to the latest version, and I have absolutely no add to cart buttons. None of the products on the site are saleable.

Also, whenever I save my theme options, I get a 404 error.

Please help.

#51298 Copied Theme version: 2.6.3 WooCommerce version: 2.3.7

Eva Kemp

Support staff

March 20, 2015 at 18:00

Hello @gaz,

Please provide us with FTP and wp-admin panel credentials in Private Content.
May we reupdate the theme?

Regards,
Eva Kemp.

#51317 Copied

gaz

Participant

March 21, 2015 at 01:29

Yeah that’s not a problem.

Thanks in advance,

Gary

Please, contact administrator
for this information.

#51373 Copied

Eva Kemp

Support staff

March 21, 2015 at 09:38

Hello @gaz,

We can’t log in to wp-admin panel. The credentials are incorrect. Please check them.

Thank you.
Regards,
Eva Kemp.

#51385 Copied

gaz

Participant

March 21, 2015 at 09:46

Sorry details below

Please, contact administrator
for this information.

#51386 Copied
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