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Installation Issues & Fixes (Read First)

This topic has 711 replies, 86 voices, and was last updated 8 years, 8 months ago ago by Eva Kemp

gaz

Participant

March 23, 2015 at 10:27

Hello, did you have any joy with this?

I really need to get it up and running.

If you can’t fix – would rolling back to a previous version of the theme work in the meantime?

#51616 Copied

Eva Kemp

Support staff

March 23, 2015 at 17:45

Hello @gaz,

We’re sorry for a delay.
The problem with theme options may be caused by some rewrite rules.
Please contact your host and ask them to check if settings are correct for mod_rewrite and if there are any rewrite rules are written on a server.

Thank you.
Regards,
Eva Kemp.

#51758 Copied

paoreus

Participant

March 27, 2015 at 15:34

I am trying to install the latest version of Legenda theme to a new wordpress installation on a site hosted by GoDaddy. When I attempt to upload the theme I get a 500 internal server error. If I load the theme via FTP it shows in themes, but gives me a 500 internal server error when I try to activate.

I’ve tried reinstalling WordPress, increasing file size limits with php.ini, redownloading the theme zip files, uploading an older version of Legenda, etc. Other non-standard themes are able to load and activate without issue on the same installation.

I searched the forums here, and while I see similar issues, I don’t see anything that helps me resolve this. I reached out to GoDaddy, who couldn’t figure the issue out. GoDaddy said my max file size and post size limits are 64mb – way more than is needed for the theme. I apologize if I’m missing something simple. Thanks so much for your help.

#52839 Copied Theme version: 2.6.3

burneyrubber

Participant

March 27, 2015 at 20:29

Im getting all these errors on a page since update please help:

Please, contact administrator
for this information.

#52915 Copied Theme version: 2.6.3 WooCommerce version: 4.1.1

Eva Kemp

Support staff

March 27, 2015 at 20:55

Hello @paoreus,

What memory_limit value is set?
Please try to increase it and activate the theme.

Thank you.
Regards,
Eva Kemp.

#52927 Copied

Eva Kemp

Support staff

March 27, 2015 at 20:56

Hello @burneyrubber,

To correct all errors you need go to Products > Categories > open category and re-save it. Errors will disappear.

Regards,
Eva Kemp.

#52929 Copied

paoreus

Participant

March 27, 2015 at 21:30

memory_limit value is set to 64m. I moved the theme over to a different host (1&1) and after initially getting the same errors was able to install and activate after i set debug to True. I’ll try turning it off later and hope everything’s resolved. Thanks!

#52935 Copied

UrbnDesignz

Participant

March 28, 2015 at 15:38

Hello, I was having a few issues with the Legenda theme, I bought the Royal and I’m pretty familiar with it, but the Background where i would normally add the parallax and customize the options doesn’t work at all. The woocommerce attributes doesn’t work neither (Dropdown options)

Could you take a quick look at it.

Thank you.

Ill set up a support user for you.

Please, contact administrator
for this information.

#53020 Copied

Eva Kemp

Support staff

March 30, 2015 at 09:12

Hello @UrbnDesignz,

Please provide us with direct links where parallax effect isn’t working as well as woocommerce attributes.

Thank you.
Regards,
Eva Kemp.

#53103 Copied

UrbnDesignz

Participant

March 30, 2015 at 18:10

Sorry and thank you

WooCommerce is the shopping page I’ve added the attributes but that drop down menu for my options doesn’t show anything.

Parallax Ex: http://www.starscelebritycheesecakes.com/make-your-own/

Shop: http://www.starscelebritycheesecakes.com/shop/

Product: http://www.starscelebritycheesecakes.com/product/millionaire-minis/

#53311 Copied

Eva Kemp

Support staff

March 30, 2015 at 19:50

Hello @UrbnDesignz,

Concerning the attributes, you didn’t set prices for variations:
http://storage1.static.itmages.com/i/15/0330/h_1427740497_6436941_1f106c2a9c.png
You need write price for all variations.
I’ve edited a row with parallax effect.
Clear browser cache and check the page now.

Regards,
Eva Kemp.

#53362 Copied

UrbnDesignz

Participant

March 31, 2015 at 08:18

Thank you for the WooCommerce issue and fixing the parallax. However, I still can’t edit this background like on the royal theme. Im trying to make a landing page with only one picture and it’s a little difficult not being able to use the options to create the background i need. Things like overlaying the background picture.

That is my only issue with this theme other than that everything is cool 🙂

#53451 Copied

Eva Kemp

Support staff

March 31, 2015 at 09:15

Hello @UrbnDesignz,

Could you please show a screenshot what you want to achieve?

Thank you.

Regards,
Eva Kemp.

#53470 Copied

UrbnDesignz

Participant

March 31, 2015 at 12:39

None of these options works for Legenda on any pages but the background options works perfectly for the the Royal theme. Just wanted to know if there was any issues or reasons why?

#53539 Copied

Eva Kemp

Support staff

March 31, 2015 at 17:34

Hello @UrbnDesignz,

This option is added by Ultimate VC Addons plugin.
But Legenda theme isn’t compatible with it, so you should use standard background option.
Sorry.

Regards,
Eva Kemp.

#53669 Copied

ctrimde

Participant

March 31, 2015 at 17:53

Please help with this. I am trying to update my theme legenda 2.2 to the latest version of Legenda, but after upload i get this message from wordpress:“are you sure you want to do this?”- Please try again. could you please help me on your end to update my theme.
thank you this is urgent.

Please, contact administrator
for this information.

#53682 Copied Theme version: 2.2 WooCommerce version: 2.2.6

Eva Kemp

Support staff

March 31, 2015 at 18:40

Hello @ctrimde,

You need update the theme via FTP and don’t forget to create a back up of your files and database before update.
Watch our tutorial how to update the theme:
https://www.youtube.com/watch?v=KdWESIIPU1k

Regards,
Eva Kemp.

#53701 Copied

poissonplume

Participant

April 6, 2015 at 23:00

Dear Eva,

I am replying to my former message (#45526 and #46408).
I made further tests, and I now better understand the issue.

Here is the test I made :
– Before the test, I was using an older version of your theme (2.4.1). I was also using the version 4.4.3 of Visual Composer, downloaded on your website. This combination was working fine.
– I then used your newest version of the theme (2.6.3). In order to use it, i deleted the legenda folder (version 2.4.1) on my WordPress install, and I replaced it with the newest version (version 2.6.3). I was still using version 4.4.3 of Visual Composer.

One big difference between the two versions of your code are in the Visual Composer options (/wp-admin/options-general.php?page=vc_settings). When using the older version of your theme, the tabs “Design options” and “Personalized CSS” were visible, while they are hidden (or deleted?) on the newest version (2.6.3).
In the “design options” tab, I am using the parameter allowing to set the number of pixels between each column. This setup is well applied with the older version of your code, but seems ignored with the newer one.

As I placed back the older verison of the code of your theme on my website, the ignored tabs in the VC options appeared again, and my webpage was looking nice again.

Definitely, Visual Composer is not making the issue (because I did not change the code of the plugin during my test). However, something in the theme folder is acting against VC parameters, and is hidding some of them.

Can you please check what is going on?
Thanks in advance,
Best regards,
Nathalie

#55092 Copied

Eva Kemp

Support staff

April 7, 2015 at 09:03

Hello @poissonplume,

Please provide us with correct FTP and wp-admin panel credentials and specify for which element in VC editor you don’t have Design Options tab.

Thank you.
Regards,
Eva Kemp.

#55198 Copied

poissonplume

Participant

April 9, 2015 at 20:30

Dear Eva,

There is no need for FTP access here.

On the older version of the theme (2.4.1), the parameters of the Visual Composer appear like this :

On the newer version (2.6.3), the second and third tab disappear.

Is this clearer?
Nathalie

#56088 Copied

Eva Kemp

Support staff

April 10, 2015 at 08:29

Hello @poissonplume,

We need to investigate this issue, so we need to have FTP and wp-admin panel credentials. Also please specify for which element in VC editor you don’t have Design Options tab.

Thank you for understanding.
Regards,
Eva Kemp.

#56134 Copied

poissonplume

Participant

April 11, 2015 at 15:23

Dear Eva,
You will find the access credential attached.
As for the VC editor parameter, as explained, it is not an element as such. The issue is on the basic parameters of VC (go to “Réglages” tab, and then “Visual Composer” in the main menu of WordPress => In English, I bet it is “Setup” tab, and then “Visual Composer”).
Best regards,
Nathalie

Please, contact administrator
for this information.

#56357 Copied

Eva Kemp

Support staff

April 14, 2015 at 08:48

Hello @poissonplume,

We’re sorry for a delay.
We’ve forwarded this issue to our developers and it will be fixed in the next theme update.

Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#56719 Copied

poissonplume

Participant

April 27, 2015 at 23:10

Dear Eva,
Thanks for your answer.
Do you know when the next release is scheduled?
Thanks,
Nathalie

#60122 Copied

Stan Russell

Participant

April 28, 2015 at 09:43

Hello poissonplume,

we expect theme update to be released in a week.

Regards,
Stan Russell.

#60195 Copied

poissonplume

Participant

April 28, 2015 at 23:06

That is cool, thanks Stan!

#60407 Copied

Eva Kemp

Support staff

April 29, 2015 at 08:11

Hello @poissonplume,

You’re welcome.

Regards,
Eva Kemp.

#60435 Copied

wsackley

Participant

May 8, 2015 at 15:07

URGENT: updated to version 2.7 and get the following FATAL ERROR

Fatal error: Call to undefined function vc_column_offset_class_merge() in /home/smaczfbo/public_html/wp/wp-content/themes/legenda/framework/vc.php on line 1172

Please advise of solution…URGENT

#62742 Copied Theme version: 2.7 WooCommerce version: 2.3.8

wsackley

Participant

May 8, 2015 at 16:09

Regarding URGENT fatal error – issue resolved by re-installing plugins

Thank you

#62749 Copied

Eva Kemp

Support staff

May 8, 2015 at 16:51

Hello @wsackley,

We’re glad you managed to resolve the issue.

Have a nice weekend.

Regards,
Eva Kemp.

#62754 Copied
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