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Installation Issues & Fixes (Read First)

This topic has 711 replies, 86 voices, and was last updated 8 years, 9 months ago ago by Eva Kemp

sebdicam

Participant

October 26, 2015 at 14:28

Please, could you answer??

#96042 Copied
Eva Kemp

Support staff

October 26, 2015 at 18:10
Hello @sebdicam,

To get “Menu” text for mobile menu you need edit the file header.php in line 221:
replace the code <div class="menu-icon hidden-desktop"><i class="icon-reorder"></i></div> with this one
<div class="menu-icon hidden-desktop">Menu</div>. Also make sure this code is present in your custom.css file:
```
@media (max-width: 767px){.header .menu-icon {
    left: 0px !important;
}}
@media (max-width: 979px){.header .logo {
   padding-left: 100px;
}}
```
How can i have the stock product without wrong number?

Please clarify this issue with more details. How can we reproduce the problem?

Please take our apologies but we don’t see any problems with cart menu on our side.

Regards,
Eva Kemp.
#96117 Copied
sebdicam

Participant

October 26, 2015 at 18:22

-For mobile menu it’s ok.

-All last week, 90% of my product was written 0 in stock! (i didn’t change nothing) I should update WP and legenda yesterday). How can i have the right number in stock?

-On mobile menu, when you add a product to cart you have to go on little button cart on the top of page, not very good readability. Is it possible to have a button directly on the product page?

– Cart window: http://i58.tinypic.com/34hi74l.jpg
One time balck, one time yellow.

– Title product problem : https://aitoguerriersdupacifique.com/produit/kanaka-v2/

Thanks

#96120 Copied
Jack Richardson

Support staff

October 27, 2015 at 10:25
Hello @sebdicam,

Please show a page where you see 0 products in stock.

If you want to get redirected to Cart page after adding product to the cart, you need tick “Redirect to the cart page after successful addition” in Woocommerce > Settings > Products > Display > Add to cart behaviour.

Sorry, but I don’t see issue with cart window.

To fix title issue add this code in custom.css:
```
.single-product .product_title span {
   background-color: #f4f2f2 !important;
}
```
Best regards,
Jack Richardson.
#96246 Copied
sebdicam

Participant

October 27, 2015 at 10:32

Hello Jack,

– Add cart: ok
– title product: ok
-Product 0 in stock: i delete it because it was like this 1 week without i know. I really don’t understand because it was product without inventory, then why it was write 0 in stock? (and you could buy it)
I need this option for product with limited stock.

Thank you.

#96252 Copied

Jack Richardson

Support staff

October 27, 2015 at 11:59

Hello @sebdicam,

Unfortunately we can’t know the reason. We need to check the product settings to investigate it.

Best regards,
Jack Richardson.

#96278 Copied

sebdicam

Participant

November 3, 2015 at 11:44

Hi,

how can i put number product in stock on each product without problem? All is actived but not display.

Thank you.
Sébastien

#97510 Copied

Jack Richardson

Support staff

November 3, 2015 at 17:25

Hello @sebdicam,

As I see stock number is shown:
http://storage2.static.itmages.com/i/15/1103/h_1446567856_4826863_715a4eed30.png

Please clarify where exactly you want to display it.

Best regards,
Jack Richardson.

#97591 Copied

sebdicam

Participant

November 3, 2015 at 17:40

Hello,

Ok, i didn’t see because i checked on product which use variation. The number is shown after you choose the variation. Is it possible to display it permanently?
Thank you.

Sébastien

#97599 Copied

Eva Kemp

Support staff

November 3, 2015 at 18:00

Hello @sebdicam,

Sorry, but there is no such option.

Regards,
Eva Kemp.

#97606 Copied

sebdicam

Participant

December 4, 2015 at 19:52

HI, i have a problem with a new category
https://aitoguerriersdupacifique.com/categorie-produit/pret-a-porter/

Normally i have 2 subcategories here (Sweat shirt and tee shirt) Why i have all products?
I would like 6 rows like here https://aitoguerriersdupacifique.com/categorie-produit/joaillerie-t/homme/chevaliere/

Thanks, it’s hurry.
Sébastien

#102826 Copied

Eva Kemp

Support staff

December 4, 2015 at 20:10

Hello @sebdicam,

I don’t see any issues on the category page:
http://storage3.static.itmages.com/i/15/1204/h_1449256209_2338589_efea50d15f.png

Please clarify with more details.

Thank you.

Regards,
Eva Kemp.

#102833 Copied

sebdicam

Participant

December 4, 2015 at 20:10

It’s ok i found, but i have a little problem here:
https://aitoguerriersdupacifique.com/boutique/

Category “stickers” is on the catgory above. Could you repaire please?
Tks
Sébastien

#102834 Copied

sebdicam

Participant

December 4, 2015 at 20:34

It’s ok i found, but i have a little problem here:
https://aitoguerriersdupacifique.com/boutique/

Category “stickers” is on the catgory above. Could you repaire please?
Tks
Sébastien

#102841 Copied
Eva Kemp

Support staff

December 4, 2015 at 22:06
Hello @sebdicam,

Find the code in your custom.css file:
```
.product-category {
    width: 18% !important;
    display: inline-block !important;
    clear: none !important;
    height: 200px;
}
```
and change height value to 250px

Regards,
Eva Kemp.
#102848 Copied
sebdicam

Participant

December 4, 2015 at 22:09

Hello,

Thank you. Now it’s a little on the right. How i can align with above? Please
Sébastien

#102849 Copied
Eva Kemp

Support staff

December 5, 2015 at 15:54
Hello @sebdicam,

Please edit the code in your custom.css from
```
.span4.product-category {
    margin-left: 2% !important;
}
```
to
```
.span4.product-category {
    margin-left: 1% !important;
}
```
Regards,
Eva Kemp.
#102919 Copied
sebdicam

Participant

December 8, 2015 at 10:33

Hello,

Thank you.
How can i change the color font of “annuler la sélection” under attribut of product? Now it’s white:
https://aitoguerriersdupacifique.com/produit/sweat-shirt-aito-caledonie/

Thank you

#103263 Copied
Eva Kemp

Support staff

December 8, 2015 at 10:38
Hello @sebdicam,

Please add this code in custom.css file:
```
.reset_variations {
  color: black !important;
}
```
Regards,
Eva Kemp.
#103264 Copied
sebdicam

Participant

December 8, 2015 at 10:41

Hello,

Perfect! Thank you for your fast answer.

Could you check with tablet (ipad….) if you have “ajouter au panier” (add to cart) in product page?

Thank you very much.

#103268 Copied

Eva Kemp

Support staff

December 8, 2015 at 12:03

Hello @sebdicam,

Yes, I see the button:
http://storage7.static.itmages.com/i/15/1208/h_1449572552_1494225_1ed4f9149c.png
Do you not?
Please show a screenshot of the issue.

Regards,
Eva Kemp.

#103280 Copied

sebdicam

Participant

December 8, 2015 at 12:07

Eva,

It s a screenshot from tablet? It’s one client who don’t see it.
(I can’t check, i haven’t one)

Thank you.
Sébastien

#103284 Copied

Brian Johnson

Member

December 8, 2015 at 12:11

Hello

This code is working on every device. Please clear browser cache on device and check again.

Regards,
Brian Johnson

#103285 Copied

sebdicam

Participant

December 16, 2015 at 13:39

Hello,

When i try to put color on font, nothing happend.
https://aitoguerriersdupacifique.com/categorie-produit/pret-a-porter/ on this link normally “Réservez votre Sweat ou T-shirt.” it’s in red.

Thank you.
Sébastien

#104552 Copied
Eva Kemp

Support staff

December 16, 2015 at 14:48
Hello @sebdicam,

I’ve edited your code to:
<p style="text-align: center;"><span class="cat_header_color"><strong>Réservez votre Sweat ou T-shirt.</strong></span>
and added this code in custom.css:
```
.cat_header_color strong {
  color: #ff0000;
}
```
Please check.

Regards,
Eva Kemp.
#104570 Copied
sebdicam

Participant

December 16, 2015 at 14:49

Perfect, thank you Eva

#104571 Copied

Eva Kemp

Support staff

December 16, 2015 at 14:54

Hello @sebdicam,

You’re welcome.

Regards,
Eva Kemp.

#104576 Copied

argonbubble

Participant

December 21, 2015 at 21:09

Hello,

New install here. I am following you documentation, however, when I try to install demo data (Admin>Theme Options>Import/Export) nothing happens. I click the blue “Install Demo Data” button and there is no response.

Running WP 4.4, fresh install on WP Engine.

#105346 Copied Theme version: 2.10 WooCommerce version: 2.4.12

Jack Richardson

Support staff

December 21, 2015 at 21:40

Hello @argonbubble,

Please provide us with WP dashboard and FTP (FTP host, FTP user, FTP password) credentials in private content.

Best regards,
Jack Richardson.

#105358 Copied

argonbubble

Participant

December 21, 2015 at 22:19

Hey Jack,

I was able to manually upload the XML docs via the Tools>Import… but never could get the Import Demo Data to work. For now, we should be good. I’m sure I’ll have more later. =)

#105366 Copied
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