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Installation Issues & Fixes (Read First)

This topic has 711 replies, 86 voices, and was last updated 8 years, 9 months ago ago by Eva Kemp

Eva Kemp

Support staff

December 22, 2015 at 10:28

Hello @argonbubble,

Is your problem resolved for now?

Regards,
Eva Kemp.

#105404 Copied

argonbubble

Participant

December 22, 2015 at 14:59

I was able to load the demo data via XML, yes. However, the automated process did not work. Not sure if it’s a compatibility error with new versions of everything or not. Thanks!

#105454 Copied

Eva Kemp

Support staff

December 22, 2015 at 16:32

Hello,

To investigate the issue we need all credentials asked in previous post. Let us know if further assistance is needed.

Regards,
Eva Kemp.

#105477 Copied

rickoline

Participant

January 5, 2016 at 22:02

Hello I have the legenda theme and I throwing this error
Cannot redeclare add_term_meta() (previously declared in /home/fiestali/public_html/wp-includes/taxonomy.php:1571) in /home/fiestali/public_html/wp-content/themes/legenda/framework/inc/taxonomy-metadata.php on line 100

Please, contact administrator
for this information.

#106809 Copied

Jack Richardson

Support staff

January 6, 2016 at 10:03

Hello @rickoline,

I don’t see that error on your site. Please show a page and a screenshot where you see it.

Thank you.

Best regards,
Jack Richardson.

#106851 Copied

cexytriz

Participant

January 10, 2016 at 01:38

Hi:
I have problems installing the Demo of slider. I try to import and told me the error:

Error: slider_export.txt does not exist! And also the demo button does’t work.

Help please!.

#107345 Copied Theme version: Legenda 2.10.0 WooCommerce version: 2.4.12

Jack Richardson

Support staff

January 11, 2016 at 16:05

Hello @cexytriz,

Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#107505 Copied

1b9670723429

Participant

January 13, 2016 at 20:39

Sorting is not working.
I can not close the banner
Not working import sample data

Please, contact administrator
for this information.

#107912 Copied Theme version: v 2.10.0 WooCommerce version: 2.4.13

1b9670723429

Participant

January 13, 2016 at 23:02

Sorry

Please, contact administrator
for this information.

#107942 Copied
Eva Kemp

Support staff

January 14, 2016 at 09:46
Hello @1b9670723429,

As I see sorting is working. Please clarify issue with more details.
Are you talking about this banner http://storage8.static.itmages.com/i/16/0114/h_1452759980_5215776_8f0b609016.png ?
You can hide it using this code in custom.css file:
```
.promo-text-wrapper {
   display: none;
}
```
How to create custom.css you can watch in this tutorial.

I’ve imported Home Page 6 variant. Please check it.

Regards,
Eva Kemp.
#107995 Copied
1b9670723429

Participant

January 14, 2016 at 13:29

Yes, I’m talking about the banner.
I do not understand why does not the “Close” button ??? it should work!

what additional data you need ??? please visit the store, there is sorting of goods on top. she does not work.
http://s019.radikal.ru/i607/1601/c1/6602f31e3cba.jpg

not working import sample data. Why this word? DOES NOT WORK.
admin.php?page=ot-theme-options#section_backup

I do not ask me to make a new site. But I paid the money and I want it all worked.

#108065 Copied
Jack Richardson

Support staff

January 14, 2016 at 16:08
Hello @1b9670723429,

Please add this code in custom.css file to fix the issue with sorting:
```
.product-loop {
    position: inherit;
}
```
How to create custom.css you can watch in this tutorial.

Try to import demo data now.

Best regards,
Jack Richardson.
#108124 Copied
1b9670723429

Participant

January 14, 2016 at 18:18
```
.product-loop {
    position: inherit;
}
```
it helped, thank you, Jack Richardson
But I do not see why I should do it at all? Why it does not work after installation?

What did you do? Why is now the import work? This is a test site. I’ll have to install it on the main working site.

And “I just want whatever site was is such a version of the design: https://www.8theme.com/demo/legenda3/”
How do I get the same sidebar? https://www.8theme.com/demo/legenda3/shop/
#108148 Copied
Eva Kemp

Support staff

January 14, 2016 at 19:35

Hello @1b9670723429,

There was issues in the code of theme files and we uploaded fixed files for you.
To get sidebar you need add Woocommerce widgets (Woocommerce Product Categories, Woocommerce Price Filter, Woocommerce Layered Nav Filter) into Shop Sidebar area in Appearance > Widgets.
To create color, size and other attributes go to Products > Attributes and add the need attributes, then assign them to your variable products. You can read about it in Woocommerce documentation:
http://docs.woothemes.com/document/variable-product/

To install the theme on main working site you can use the files from your test site, just reupload “legenda” theme folder to your main site.

Now we can’t access your wp-admin panel. Please provide us with correct wp-admin credentials.

Thank you.

Regards,
Eva Kemp.

#108161 Copied

1b9670723429

Participant

January 14, 2016 at 21:11

There was issues in the code of theme files and we uploaded fixed files for you.

which files? several times I encountered such a problem. I had to reinstall several times.

To get sidebar you need add Woocommerce widgets (Wooc….

thanks, Eva Kemp, I’ll try

To install the theme on main working site you can use the files from your test site, just reupload “legenda” theme folder to your main site.

I plan to make it through the database migration

Now we can’t access your wp-admin panel. Please provide us with correct wp-admin credentials.

Yes, I have already changed your password. you want something else to change / correct?

#108178 Copied

Jack Richardson

Support staff

January 15, 2016 at 13:15

Hello,

which files? several times I encountered such a problem. I had to reinstall several times.

There were reuploaded two files: wp-content/themes/legenda/search-results.php and wp-content/themes/legenda/framework/shortcodes.php

Yes, I have already changed your password. you want something else to change / correct?

We needed to check home page template that you wanted to use. From Eva’s post I see she has already installed it for you. You need to select front page in Settings > Reading > Front Page > select Home Page 6.

Best regards,
Jack Richardson.

#108256 Copied

1b9670723429

Participant

January 16, 2016 at 11:32

Well, Jack Richardson, thank you. Now almost all the work.
But on the product page button does not work (no icons, only the signature)
http://s017.radikal.ru/i406/1601/85/938c0e1ff1ed.jpg

#108368 Copied

1b9670723429

Participant

January 16, 2016 at 16:08

and another question.

Why, when I make a picture menu, the missing text it the menu?
http://s019.radikal.ru/i606/1601/73/17cb4de67f05.jpg
http://s019.radikal.ru/i606/1601/94/7ed2a7ff936a.jpg

I want the same menu as in this picture
http://s019.radikal.ru/i644/1601/21/71ef0d8ae995.jpg

#108385 Copied

Eva Kemp

Support staff

January 18, 2016 at 13:52

Hello @1b9670723429,

We can’t log in to your wp-admin panel.
Please provide us with correct credentials.

Thank you.

Regards,
Eva Kemp.

#108530 Copied

1b9670723429

Participant

January 19, 2016 at 20:43

Why do you need a password?
I already fill the site and do not want surprises.
Can you explain to me here.

#108803 Copied

Eva Kemp

Support staff

January 20, 2016 at 14:09

Hello @1b9670723429,

I wanted to check the issue with menu.
Could you please provide us with correct wp-admin panel credentials?

Regards,
Eva Kemp.

#108906 Copied

1b9670723429

Participant

January 29, 2016 at 15:19

hello.
https://www.8theme.com/topic/installation-issues-fixes-read-first/page/34/#post-108368
https://www.8theme.com/topic/installation-issues-fixes-read-first/page/34/#post-108385

Please, contact administrator
for this information.

#110779 Copied

1b9670723429

Participant

January 29, 2016 at 15:23

and be careful. the site is already filled with data. I do not want to do this job again.

#110781 Copied

Jack Richardson

Support staff

January 30, 2016 at 09:50

Hello,

Concerning Wishlist icon I’ve edited settings in YIT Plugins > Wishlist > General Settings > Position, selected “Use shortcode” and in “Colors” tab I ticked “Use buttons instead of simple anchors.”
Check Wishlist icon on single product pages now.

Concerning the menu you added image item incorrectly. You need use custom link item for image.
I’ve recreated it for the first menu item. Please check: http://storage6.static.itmages.com/i/16/0130/h_1454143743_3548336_3c64464943.png
Image should be added as a subitem of your main menu item. Page shouldn’t contain image-item class.
Please re-read our documentation:
https://www.8theme.com/demo/docs/legenda/index.html#!/primary_menu

Best regards,
Jack Richardson.

#110858 Copied

1b9670723429

Participant

January 30, 2016 at 17:50

I overestimated your capabilities
I thought it will be a single menu item, not two separate items.
I just now saw how strange it is implemented you have

http://s011.radikal.ru/i318/1601/0e/a5b473619834.jpg

What is the menu item “image 1”??? What the hell?

#110907 Copied

Jack Richardson

Support staff

February 1, 2016 at 09:03

Hello @1b9670723429,

That is the label written for the image on our demo site.
Please clarify what issue you have on your site.

Best regards,
Jack Richardson.

#110967 Copied

1b9670723429

Participant

February 3, 2016 at 20:56

I have a lot of questions. I ask them for a month.

Please, contact administrator
for this information.

#111531 Copied

Eva Kemp

Support staff

February 4, 2016 at 09:18

Hello @1b9670723429,

Please provide us with correct FTP and wp-admin panel credentials to check these issues.

Regards,
Eva Kemp.

#111569 Copied

mediaevolution

Participant

February 7, 2016 at 05:12

Hi guys,

For some reason your theme is crashing my server.

I have tried to upload via WordPress admin and ftp.
I have tried the files in the Installation Files only download and full download
I have tried uploading other theme and they work as expected.

Any ideas what could be causing this?

#111963 Copied Theme version: latest WooCommerce version: latest

Eva Kemp

Support staff

February 8, 2016 at 10:33

Hello @mediaevolution,

Please specify what error you’re getting when installing our theme?
As I see Legenda theme is activated now.
So what problems are you experiencing?
Provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#112060 Copied
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