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Installation Issues & Fixes (Read First)

This topic has 711 replies, 86 voices, and was last updated 8 years, 9 months ago ago by Eva Kemp

Leticia

Participant

July 29, 2014 at 16:37

Hello Eva,

We are sorry too, but we have tried to install the theme in 3 differents Hosting suppliers (Strato, Hostinger and Axarnet) and we got the same result, it means, we can’t install the theme. Please give us another solution. Maybe the file that you gave us is corrupt or doesn’t work correctly.

Thanks,
Regards.
Luis Cornejo.

#11246 Copied

Eva Kemp

Support staff

July 29, 2014 at 17:02

Hello @presumedetucasa,

Have you asked other hosting providers to check error logs what is causing the issue? They should see some errors and the reason why it’s not working.
Other clients install the theme successfully and don’t experience any problems.
We’re very sorry but you have to consult with your hosting providers regarding “500 error”.

Regards,
Eva Kemp.

#11259 Copied

Fred

Participant

July 31, 2014 at 18:27

Hope you can help me ASAP… i had installed and uninstalled the theme and wordpress more than 5 times since yesterday with out any luck…

i try the normal upload of the theme but like others i keep getting the “are you sure you want to do this” thing… YEEES im sure!… im so desperate right now!.. i did try it over the ftp and seem that some files werent copy to the folder and once i activate it everything went blanc, page and admin.. so i panic (a lot once again!).. went for cofee and drink about 8 cups!… uninstalled wordpress and install it again and there i am again… i need help!..
im adding my credentians in private content

Please, contact administrator
for this information.

#11527 Copied

Eva Kemp

Support staff

July 31, 2014 at 18:52

Hello @Alfredo,

Are you going to use Woocommerce plugin as it must be installed before the theme activation?

Regards,
Eva Kemp.

#11533 Copied

Fred

Participant

July 31, 2014 at 19:02

yes.. i will use it!..
but please review your documentation, if this is the problem because what you guys are saying in your manual is to first instalo the theme and then install woocommerce plug!…

so i did.. installed woocommerce as you say in your manual, uncheck the lightbox and activate the theme and again went blanc!!!… whats going on??? please help!…

#11535 Copied

Eva Kemp

Support staff

July 31, 2014 at 19:38

As I see not all files have been uploaded via FTP.
Please upload the theme archive to the “themes” folder via FTP and we’ll check it.
Thank you.

P.S. Concerning the Woocommerce plugin it’s already written: “Our theme is fully compatible with WooCommerce plugin, but it’s not included in theme package. You should install WooCommerce plugin before theme installation”
https://www.8theme.com/demo/docs/legenda/index.html#!/woocommerce

Regards,
Eva Kemp.

#11538 Copied

Fred

Participant

July 31, 2014 at 22:40

Shold be there already… Can you help me out to make it work?

#11554 Copied

Eva Kemp

Support staff

August 1, 2014 at 08:12

Hello @Alfredo,

Sorry, but there is no theme archive (legenda_v2.2.zip) in the “themes” folder. Please upload it via FTP to this directory: /domains/mexikandela.com/public_html/nuevo/wp-content/themes

Thank you.
Regards,
Eva Kemp.

#11565 Copied

Fred

Participant

August 1, 2014 at 18:02

oooh you mean the zip file!…
just uploaded it should be there already!

#11608 Copied

Fred

Participant

August 1, 2014 at 18:14

everytime i try to upload the folder on FTP i get this message:

I/O Error: Upload failed
/public_html/nuevo/wp-content/themes/legenda/framework/
Read timed out

I/O Error: Cannot change permissions
/public_html/nuevo/wp-content/themes/legenda/framework/
Read times out

#11609 Copied

Jack Richardson

Support staff

August 1, 2014 at 18:51

Hello,

We’ve installed Legenda theme for you. Please check your site now!

Regards,
Jack Richardson

#11613 Copied

A

Participant

August 4, 2014 at 21:03

I am having issues getting the theme to install, both through the wordpress dashboard and via FTP. When I install through wordpress, the site asks “are you sure you want to do this?” and doesnt allow the .zip file to be uploaded. On FTP I am able to add the unzipped file to the themes folder, but it doesnt show up on the wordpress site to be activated. I have also installed the woocommerce plugin on site before trying either of these methods and have attempted installation on different computers as well.

Please help ASAP, need to get a site up and running!

#11758 Copied

Eva Kemp

Support staff

August 5, 2014 at 11:09

Hello @catlynngriffith,

Please provide us with FTP and wp-admin panel credentials in Private Content.
Also please upload the theme archive (legenda_v2.2.zip) to the themes folder via FTP.

Regards,
Eva Kemp.

#11784 Copied

A

Participant

August 5, 2014 at 13:09

Hi, thank you for the timely response. I have attached my credentials below.

Please, contact administrator
for this information.

#11798 Copied

Eva Kemp

Support staff

August 5, 2014 at 13:46

Hello @catlynngriffith,

Sorry, but login credentials are incorrect. Please check them. Also please provide us with the site URL as well.
Thank you.

Regards,
Eva Kemp.

#11800 Copied

A

Participant

August 5, 2014 at 13:54

Oh sorry, just noticed a typo on the FTP login, corrected below.

Please, contact administrator
for this information.

#11801 Copied

Eva Kemp

Support staff

August 5, 2014 at 14:49

Hello,

The problem is caused by memory limit. You need increase it at your hosting provider. Please contact them and ask to change memory limit value.

Regards,
Eva Kemp.

#11807 Copied

A

Participant

August 5, 2014 at 15:30

I upgraded the memory limit in the php.ini file to 128 MB, which should be more than enough memory for this theme to run. I tried to install again through the wp dashboard and FTP but it is still not working.

#11810 Copied

Eva Kemp

Support staff

August 5, 2014 at 16:08

Hello @catlynngriffith,

As I see memory limit value is the same:

Please contact your host to increase it.

Regards,
Eva Kemp.

#11812 Copied

bazzer7rose

Participant

August 5, 2014 at 16:41

I loaded the newer version of Legenda over an older version and now I am getting this error, I see someone else had the same error but I don’t see a fix.

Fatal error: Call to undefined function vc_shortcode_custom_css_class() in /hsphere/local/home/billpast/willdesignnj.com/wordpress/wp-content/themes/legenda/framework/vc.php on line 1003

#11814 Copied

Eva Kemp

Support staff

August 5, 2014 at 17:33

Hello @bazzer7rose,

Please provide us with FTP and wp-admin panel details in Private Content and we’ll check the issue.
Thank you.

Regards,
Eva Kemp.

#11816 Copied

A

Participant

August 5, 2014 at 17:48

Ok, so I contacted my hosting and they have increased all memory limits and I also edited the ‘WP_MEMORY_LIMIT’ in wp-config.php and the theme is STILL NOT WORKING. This is getting really frustrating, please help me figure this out ASAP.

#11818 Copied

Eva Kemp

Support staff

August 5, 2014 at 18:55

Hello,

You’ve provided us with FTP account for nextgennutritionals@nextgennutritionals.com, which means we’ll manage this site with subfolder: http://www.nextgennutritionals.com/nextgennutritionals/
Please check ttp://www.nextgennutritionals.com/nextgennutritionals/wp-admin if there is legenda theme in Appearance > Themes.

Regards,
Eva Kemp.

#11823 Copied

A

Participant

August 5, 2014 at 19:05

I cannot access the site with that link. The direct address to the site is http://www.nextgennutritionals.com. On the dashboard that I have access to, there is no legenda theme present nor is there a subfolder visible in FTP.

#11824 Copied

Eva Kemp

Support staff

August 5, 2014 at 20:19

Hello @catlynngriffith,

Are you using any control panel at your hosting provider? May we have access to it?
Thank you.

Regards,
Eva Kemp.

#11825 Copied

A

Participant

August 5, 2014 at 20:25

Below is access info for hosting:

Please, contact administrator
for this information.

#11826 Copied

Eva Kemp

Support staff

August 5, 2014 at 21:23

Dear @catlynngriffith,

Thank you for the credentials.
I’ve installed the theme, you can check it http://www.nextgennutritionals.com/
As I’ve told you the reason was you provided us with wrong FTP account (for this subfolder http://www.nextgennutritionals.com/nextgennutritionals/)
Please pay attention: in public_html folder you have “nextgennutritionals” subfolder (url is http://www.nextgennutritionals.com/nextgennutritionals/ ) and you were trying to install the theme there, but were checking wp-admin of nextgennutritionals.com.
You need ask your host for the correct FTP details for the site nextgennutritionals.com, not for nextgennutritionals.com/nextgennutritionals which you were using.

Now you can proceed working on your site. Don’t forget to refer to our documentation if you have some questions: https://www.8theme.com/demo/docs/legenda/index.html#!/demo_data_installation

Regards,
Eva Kemp.

#11827 Copied

poissonplume

Participant

August 7, 2014 at 14:43

Hello,
I installed the theme, activated it, and my website crashed. I can no longer access to it.
The error message is :
Fatal error: Cannot redeclare class Taxonomy_Metadata in /html/wp-content/themes/legenda/framework/inc/taxonomy-metadata.php on line 10
This is absolutely abnormal for a purchased theme. I am furious.
Please help me fix it quickly.

#12009 Copied

Jack Richardson

Support staff

August 7, 2014 at 14:56

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Jack Richardson

#12010 Copied

poissonplume

Participant

August 7, 2014 at 21:35

Here we go
I definitely need you to solve this. I have already installed many WordPress themes, and this is the first time this occurs to me.

Please, contact administrator
for this information.

#12035 Copied
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