Installation Issues & Fixes (Read First)

This topic has 711 replies, 86 voices, and was last updated 8 years, 9 months ago ago by Eva Kemp

  • Avatar: Fred
    Fred
    Participant
    September 29, 2014 at 20:38

    Themeforest sent me an email telling me there were an upgrade available.. so i went downloading and installing it on my site vía FTP… and now my site is white¡… i mean.. theres nothing to show, i cant log in the admin área!…

    Please HELP!
    i really dont know what happen, what went wrong and what can i do!

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    September 29, 2014 at 20:58

    Hello @Fred,

    Please provide us with the correct credentials for FTP as we are unable to log in with the current ones.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Fred
    Fred
    Participant
    September 30, 2014 at 16:36

    here it is

    Please, contact administrator
    for this information.
    Avatar: joekustom
    joekustom
    Participant
    September 30, 2014 at 21:09

    Hello,

    I updated our website in our staging area and I get these warnings on my product-category pages. I went through the rest of the site and it only seems to be on those pages.

    Warning: strpos() expects parameter 1 to be string, array given in /home/staging/public_html/wp-includes/shortcodes.php on line 196

    Warning: preg_split() expects parameter 2 to be string, array given in /home/staging/public_html/wp-includes/formatting.php on line 227

    Warning: Invalid argument supplied for foreach() in /home/staging/public_html/wp-includes/formatting.php on line 229

    Warning: implode() [function.implode]: Invalid arguments passed in /home/staging/public_html/wp-includes/formatting.php on line 279

    —–

    Can you give me some suggestions to repair this issue?

    Thank you..

    Avatar: Eva
    Eva Kemp
    Support staff
    September 30, 2014 at 23:41

    Hello @joekustom,

    Please provide us with the login details to wp-admin panel and FTP in Private Content to check.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Support staff
    September 30, 2014 at 23:50

    Hello @Fred,

    I’ve updated the theme.
    Please check it now and clear browser cache before.

    Regards,
    Eva Kemp.

    Avatar: joekustom
    joekustom
    Participant
    October 1, 2014 at 22:30

    Eva,

    Did you receive my information that you requested?

    Avatar: Eva
    Eva Kemp
    Support staff
    October 1, 2014 at 23:28

    Hello @joekustom,

    Sorry, but no. Where did you send it?
    Please insert the details in the Private Content for this topic. It will be visible only for administrators.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: joekustom
    joekustom
    Participant
    October 3, 2014 at 18:52

    Here is the information you requested. Please let me know if you received it.

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    October 3, 2014 at 19:10

    Hello,

    I’ve checked your site and haven’t found any errors.
    Have you fixed it already?
    If not please provide us with the direct link.

    Regards,
    Eva Kemp.

    Avatar: joekustom
    joekustom
    Participant
    October 3, 2014 at 19:13

    Please take a look.

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    October 3, 2014 at 19:22

    Hello,

    I’ve fixed the problem for the category you provided.
    To correct all categories you need go to Products > Categories > open category and re-save it. Errors will disappear. The problem is related to changes made in category header editor.

    Regards,
    Eva Kemp.

    Avatar: joekustom
    joekustom
    Participant
    October 3, 2014 at 20:50

    Thank you so much!

    Avatar: Eva
    Eva Kemp
    Support staff
    October 3, 2014 at 21:21

    Hello @joekustom,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: starmila
    starmila
    Participant
    October 3, 2014 at 22:31

    i get the error:
    WP Memory Limit: 40 MB – We recommend setting memory to at least 64MB.

    I just spoke to hostgator and they said that the memory is set to 126mb?how can i fix it?
    on the top of the page im receiving this:
    Warning: strpos() expects parameter 1 to be string, array given in /home3/milasash/public_html/wp-includes/shortcodes.php on line 196

    Warning: Cannot modify header information – headers already sent by (output started at /home3/milasash/public_html/wp-includes/shortcodes.php:196) in /home3/milasash/public_html/wp-includes/option.php on line 750

    Warning: Cannot modify header information – headers already sent by (output started at /home3/milasash/public_html/wp-includes/shortcodes.php:196) in /home3/milasash/public_html/wp-includes/option.php on line 751

    Avatar: Eva
    Eva Kemp
    Support staff
    October 4, 2014 at 10:25

    Hello @starmila,

    You need go to Products > Categories > open category and re-save it. Errors will disappear. The problem is related to changes made in category header editor.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: starmila
    starmila
    Participant
    October 4, 2014 at 16:00

    the content of page is blank, what do i have to put in, in order to save in the product+category page?

    Avatar: Eva
    Eva Kemp
    Support staff
    October 4, 2014 at 17:57

    Hello @starmila,

    Please provide us with the login details to wp-admin panel and FTP in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: starmila
    starmila
    Participant
    October 4, 2014 at 18:14

    login

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    October 4, 2014 at 19:53

    Hello @starmila,

    We need the site url as well.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: starmila
    starmila
    Participant
    October 6, 2014 at 15:43

    url

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    October 6, 2014 at 16:05

    Hello @starmila,

    Thank you for the link.
    Could you please send your credentials to access FTP account as well?

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: starmila
    starmila
    Participant
    October 6, 2014 at 18:20

    ftp

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    October 7, 2014 at 14:16

    Hello @starmila,

    You provided us with an empty FTP account.
    There are no any files to check.
    Please give us access to be able to view site files.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: starmila
    starmila
    Participant
    October 7, 2014 at 14:54

    ftp again

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    October 7, 2014 at 17:07

    Hello @starmila,

    Thank you for the credentials.
    I’ve reupdated the theme and the error has gone.
    Please check your site now.

    Regards,
    Eva Kemp.

    Avatar: starmila
    starmila
    Participant
    October 7, 2014 at 18:05

    Thank you sooo much!

    Avatar: Robert Hall
    Robert Hall
    Support staff
    October 7, 2014 at 18:08

    Hello,

    You’re welcome!

    Regards,
    Robert Hall.

    Avatar: jmcd
    jmcd
    Participant
    October 7, 2014 at 18:59

    Please, contact administrator
    for this information.
    Avatar: Eva
    Eva Kemp
    Support staff
    October 7, 2014 at 22:23

    Hello @jmcd,

    Do you have any questions?
    We’ve received an empty post from you.

    Please let us know.

    Thank you.
    Regards,
    Eva Kemp.

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