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Installation Issues & Fixes (Read First)

This topic has 711 replies, 86 voices, and was last updated 8 years, 8 months ago ago by Eva Kemp

starmila

Participant

October 8, 2014 at 16:45

i have the problem with
the revolution slider is not working, and also i still get this message:

Your theme has bundled outdated copies of WooCommerce template files – if you encounter functionality issues on the frontend this could be the reason. Ensure you update or remove them (in general we recommend only bundling the template files you actually need to customize). See the system report for full details.
how can this be fixed?

#18873 Copied

Robert Hall

Support staff

October 8, 2014 at 16:59

Hello,

I’ve imported slider for you. Check it please.

You can hide this message.

Your theme has bundled outdated copies of WooCommerce template files – if you encounter functionality issues on the frontend this could be the reason. Ensure you update or remove them (in general we recommend only bundling the template files you actually need to customize). See the system report for full details.

It does not affect the performance of your website.
It will be fixed soon.
Sorry for inconvenience.

Regards,
Robert Hall.

#18875 Copied

starmila

Participant

October 8, 2014 at 18:00

how do i edit revolution slider on home page?

#18885 Copied

Robert Hall

Support staff

October 8, 2014 at 18:20

Hello,

Navigate to Revolution slider select slider and edit them.

Regards,
Robert Hall.

#18888 Copied

starmila

Participant

October 9, 2014 at 02:44

how do i edit pictures in the revolution slider (on the home page),when i go to edit there are no options, also how do i change the bottom “legenda” logo, i have looked through videos and tutorial but could not find the answer. thank you so much.

#18925 Copied

Stan Russell

Participant

October 9, 2014 at 07:50

Hello,

if you want to edit slider, you should navigate to Dashboard> Revolution slider, select needed slider (usually called ‘Home’) and click on ‘Edit slides’
To change bottom logo please replace file /wp-content/themes/legenda/images/logo-small.png with your own

#18941 Copied

starmila

Participant

October 9, 2014 at 17:20

To change bottom logo please replace file /wp-content/themes/legenda/images/logo-small.png with your own
—where is the file located?

#19015 Copied

Eva Kemp

Support staff

October 9, 2014 at 17:48

Hello @starmila,

Logo in footer can be changed in Appearance > Widgets > Footer Copyrights widget area.
Drag Text widget into there and insert the code <img src="/wp-content/themes/legenda/images/logo-small.png" class="logo-small">
Replace /wp-content/themes/legenda/images/logo-small.png with the path to your image.
File logo-small.png can be found via FTP in the directory /wp-content/themes/legenda/images.

Thank you.
Regards,
Eva Kemp.

#19023 Copied

LindaMendible

Participant

October 9, 2014 at 22:01

Hey @Evakemp, I have the problem again with Blog lovin I remember that you had fixed it before? Also there’s something wrong when I Copy code from one page to another it doesn’t show as the original. Such there’s discrepncy so I’m a bit concerned about maybe the coding. I haven’t updated wordpress because I’m actually a bit scared to, If you can show me how to update without any errors as before that would be great! Thank you!

-Linda

#19063 Copied

Fred

Participant

October 9, 2014 at 22:14

Hey there!!!
I have a HUGE problem with the navigation inside the Shop (well.. not really a shop, we are using it as a catalog only)… but it shows that there are 4 pages.. and everytime you click to see page 2, 3 or 4 it simply stays in page 1!….
need a fix for this please!

Link http://www.mexikandela.com/?post_type=product

#19067 Copied

Eva Kemp

Support staff

October 9, 2014 at 23:06

Hello @LindaMendible,

How to update WordPress you can find at this link:
http://codex.wordpress.org/Updating_WordPress

Don’t forget to create a back up of the files and database before.

Thank you.
Regards,
Eva Kemp.

#19071 Copied

Eva Kemp

Support staff

October 9, 2014 at 23:11

Hello @Fred,

I’ve checked default WordPress theme and the issue persists there too, so the problem isn’t related to our theme. You have to contact Woocommerce support for the solution.

Regards,
Eva Kemp.

#19072 Copied

drmilos

Participant

October 10, 2014 at 06:35

U

Please, contact administrator
for this information.

#19102 Copied

Fred

Participant

October 10, 2014 at 19:43

PLEASE HELP!
somethign happen to my theme… the top menú is not working prepperly (the menu-full-width option is not working)and the slider on the homepage just disapear… please help im going nuts and been trying to fix it with out any success for about an hour¡

Please, contact administrator
for this information.

#19249 Copied

Fred

Participant

October 10, 2014 at 20:21

still me… this is a problem with visualization… image from Products are not showing either when you try to see a single product… are we missing some pluggin?..please help us fix this problem¡

#19250 Copied

Robert Hall

Support staff

October 11, 2014 at 08:06

Hello,

As I see you have very old Visual Composer version.
Please update it and check if it fixes the issue.
To update the plugin you need download the theme archive at http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906 where we’ve recently included the updated versions of plugins VC and Revolution Slider.
After you unzip the archive you’ll find the plugins in legenda/framework/plugins directory. Upload the new version via FTP and remove the old one.

Regards,
Robert Hall.

#19269 Copied

LindaMendible

Participant

October 12, 2014 at 06:11

ok Before I upgrade to the new word press and after I’ve backed up all files, do I need to also upgrade Legenda? Or would everything be ok.

Second how come when I validate my site, it pops up errors? Something is wrong with my rss because that’s what Bloglovin uses for sharing of your posts and My pics are not coming through yet again. @EvaKemp you were the one who fixed the issue before.

Thanks!

#19341 Copied

Fred

Participant

October 12, 2014 at 07:01

i just try to update but still no slider, no drowdown menus and no imagen on single product!.. please help!…. im a bit desperate!

#19344 Copied

Eva Kemp

Support staff

October 13, 2014 at 13:18

Hello @LindaMendible,

We recommend you to update Legenda theme as some minor bugs are fixed there.
Could you please provide us with validation errors you have and wp-admin access to your site in Private Content?

Thank you.
Regards,
Eva Kemp.

#19433 Copied

Eva Kemp

Support staff

October 13, 2014 at 14:21

Hello @Fred,

You updated the theme incorrectly (not all files were uploaded).
I’ve reuploaded the files and now the site is working fine.

Please check it.

Thank you.
Regards,
Eva Kemp.

#19446 Copied

Fred

Participant

October 13, 2014 at 21:02

Thank you Eva!… youre my new guru!

#19547 Copied

LindaMendible

Participant

October 13, 2014 at 22:08

Hey @EvaKemps Sure!

How do I update Legenda?

Thank you so much!

Please, contact administrator
for this information.

#19557 Copied

joekustom

Participant

October 13, 2014 at 22:47

Hello,

On my website, when you see the product and click “Add to Cart” without reading the full product, it does not work. After clicking “Add to Cart”, it just keeps spinning. If I click out of the page to another page, then it says it has been added to cart. Also, when there are products in my cart and I click back to the home page, it doesn’t show any products in the cart. Once I go to the cart, it shows them in there.

Please help. My website is listed in the Private Content.

Please, contact administrator
for this information.

#19559 Copied

starmila

Participant

October 14, 2014 at 00:43

how do i create a path for the image? thank you so much

#19564 Copied

Eva Kemp

Support staff

October 14, 2014 at 15:22

Hello @starmila,

You can see image path via wp-admin panel in Media menu (if you uploaded it using this option). Open an image from the Library section and you’ll see URL field on the right side.

Regards,
Eva Kemp.

#19687 Copied

Eva Kemp

Support staff

October 14, 2014 at 15:24

Hello @joekustom,

Please try to disable Ajax filter in Theme Options > Shop > Enable Ajax Filter > Off and check “Add to Cart” button again.

Thank you.
Regards,
Eva Kemp.

#19690 Copied

Eva Kemp

Support staff

October 14, 2014 at 15:26

Hello @LindaMendible,

You can see in this video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k

Thank you.
Regards,
Eva Kemp.

#19692 Copied

joekustom

Participant

October 14, 2014 at 15:40

Eva,

I tried your fix and it’s still is doing the same thing. 🙁

#19699 Copied

Eva Kemp

Support staff

October 14, 2014 at 16:34

Hello @joekustom,

Please provide us with wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#19717 Copied

joekustom

Participant

October 14, 2014 at 18:05

I posted the info you requested.

Please, contact administrator
for this information.

#19736 Copied
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