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Installation Issues & Fixes (Read First)

This topic has 711 replies, 86 voices, and was last updated 8 years, 8 months ago ago by Eva Kemp

starmila

Participant

October 14, 2014 at 18:24

Hello Eva,i did copy and paste path it didnt let me, so i uploaded picture through file upload in the file manager,than legenda, than images, its still not showing up.

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Eva Kemp

Support staff

October 14, 2014 at 19:20

Hello @joekustom,

I have disabled Ajax “Add To Cart” in Theme Options > Single Product Page.
Please check the site now.

Thank you.
Regards,
Eva Kemp.

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joekustom

Participant

October 14, 2014 at 19:22

Thank you Eva! It’s working..

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Eva Kemp

Support staff

October 14, 2014 at 19:32

Hello @starmila,

The code in Footer Copyright widget area was incorrect. I’ve corrected it and now our logo is shown in footer. But to change it you need replace /wp-content/themes/legenda/images/logo-small.png with the path where your image is located.
Please specify what image you want to show and where is is.

Thank you.
Regards,
Eva Kemp.

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Eva Kemp

Support staff

October 14, 2014 at 19:33

Hello @joekustom,

You’re welcome.

Regards,
Eva Kemp.

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starmila

Participant

October 14, 2014 at 21:09

the image is in media library, logo-website3.jpg or in file manager/ images/ bottom logo.jpeg

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Eva Kemp

Support staff

October 14, 2014 at 21:38

Hello @starmila,

I’ve written the code for your logo in Footer Copyright widget area in Appearance > Widgets.
Please check your site.

Regards,
Eva Kemp.

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A

Participant

October 14, 2014 at 21:38

I updated my site to the latest version of legenda, and now the plugins are not functioning properly. How do I fix this?

Please help!

Site url in pc

Please, contact administrator
for this information.

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Eva Kemp

Support staff

October 15, 2014 at 13:13

Hello @catlynngriffith,

Could you please describe your issue with more details?
Also please provide us with wp-admin panel and FTP credentials to be able to check.

Thank you.
Regards,
Eva Kemp.

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A

Participant

October 15, 2014 at 13:44

Revolution slider is not loading and another carousel on the same page is not showing at all. See pc for credentials.

NOTE: please do not overwrite the custom.css file.

Thanks for your help!

Please, contact administrator
for this information.

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starmila

Participant

October 15, 2014 at 16:16

Thank you so much Eva!

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Eva Kemp

Support staff

October 15, 2014 at 17:01

Hello @catlynngriffith,

I’ve re-updated the theme and Revolution Slider has started working.
Please check from your side.

Thank you.
Regards,
Eva Kemp.

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Eva Kemp

Support staff

October 15, 2014 at 17:01

Hello @starmila,

You’re welcome.

Regards,
Eva Kemp.

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A

Participant

October 15, 2014 at 18:00

Its working! Thank you so much!

For future reference, what did I need to do differently?

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Eva Kemp

Support staff

October 15, 2014 at 19:15

Hello @catlynngriffith,

Perhaps some files weren’t uploaded or your connection was aborted during the update.
It might be caused by your Internet provider.

Thank you.
Regards,
Eva Kemp.

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LindaMendible

Participant

October 16, 2014 at 19:56

Hello @EvaKemp I’ve updated all including wordpress and i’m still getting errors. Let me know what to do next 🙂

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LindaMendible

Participant

October 16, 2014 at 20:12

Wait, I don’t think I did it right. I am using Godaddy and I’m not to sure where I do the steps to update!

Do I go into my cPanel???

Please, contact administrator
for this information.

#20217 Copied

Eva Kemp

Support staff

October 17, 2014 at 14:39

Hello @LindaMendible,

You need update the theme via FTP (using some FTP client, e.g. filezilla).
If you have difficulties we can help you to update it but provide us with FTP credentials. You can ask for them at your hosting provider.
Also create a back up of your site and database before the update.

Thank you.
Regards,
Eva Kemp.

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adamlot

Participant

October 22, 2014 at 21:18

I am experiencing an issue with a plug-in which I have added and I am not certain but, it might be connected to this message I am receiving inside wordpress:

“Your theme has bundled outdated copies of WooCommerce template files – if you encounter functionality issues on the frontend this could be the reason. Ensure you update or remove them (in general we recommend only bundling the template files you actually need to customize). See the system report for full details.”

Please, contact administrator
for this information.

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starmila

Participant

October 22, 2014 at 21:40

Hi, what is the best hosting provider to go with, in your opinion for wordpress and your theme, because im shopping for one and you guys are the experts on the subject, what have you seen perform best ? Thank you,

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Eva Kemp

Support staff

October 22, 2014 at 21:55

Hello @adamlot,

Please provide us with FTP and wp-admin panel credentials to check the issue.

Thank you.
Regards,
Eva Kemp.

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adamlot

Participant

October 22, 2014 at 22:08

Thank you. FTP & wp-admin posted in private

Please, contact administrator
for this information.

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LindaMendible

Participant

October 23, 2014 at 00:10

Yes I need help please, I’ve already backed everything up! Thank you!

Please, contact administrator
for this information.

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Eva Kemp

Support staff

October 23, 2014 at 12:40

Hello @starmila,

Sorry, but you need to choose hosting provider yourself.

Thank you for understanding.
Regards,
Eva Kemp.

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Eva Kemp

Support staff

October 23, 2014 at 12:43

Hello @LindaMendible,

Sorry but the FTP credentials are incorrect. We’re unable to connect.
Also please provide us with wp-admin panel credentials.

Thank you.
Regards,
Eva Kemp.

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Eva Kemp

Support staff

October 23, 2014 at 12:53

Hello @adamlot,

That issue persists with default WordPress theme too.
So you need contact Woocommerce support concerning this problem as it’s not related to our theme.

Thank you for understanding.
Regards,
Eva Kemp.

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adamlot

Participant

October 23, 2014 at 15:25

I received your reply, please see my response in private.

Please, contact administrator
for this information.

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LindaMendible

Participant

October 23, 2014 at 19:28

I’m so sorry!

Please, contact administrator
for this information.

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Eva Kemp

Support staff

October 23, 2014 at 22:29

Hello @LindaMendible,

Thank you. Now we are able to connect to FTP account, but we also need wp-admin panel credentials.

Thank you.
Regards,
Eva Kemp.

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LindaMendible

Participant

October 23, 2014 at 22:59

Yes here it is!

Please, contact administrator
for this information.

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