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Installation Issues & Fixes (Read First)

This topic has 711 replies, 86 voices, and was last updated 8 years, 9 months ago ago by Eva Kemp

Eva Kemp

Support staff

October 23, 2014 at 23:10

Hello @LindaMendible,

Sorry, but I’m unable to access wp-admin panel via this link http://lindamendible.com/ .
Are you using another one for wp-admin?

Thank you.
Regards,
Eva Kemp.

#21412 Copied

LindaMendible

Participant

October 23, 2014 at 23:36

No problem!

Please, contact administrator
for this information.

#21415 Copied

explorework

Participant

October 24, 2014 at 06:45

Hello, I am getting the same message:

“Your theme has bundled outdated copies of WooCommerce template files – if you encounter functionality issues on the frontend this could be the reason. Ensure you update or remove them (in general we recommend only bundling the template files you actually need to customize). See the system report for full details.”

What does the message mean? What should I be doing? Thanks.

#21435 Copied

divachanel

Participant

October 24, 2014 at 14:12

I tried updating this theme and since then it hasn’t worked properly. I can’t get the revolution slider, visual composer, and screets chat to install. The website is http://www.flagstoneagency.com

#21540 Copied

Eva Kemp

Support staff

October 24, 2014 at 14:30

Hello @divachanel,

What the last theme version did you use before the update? If it was older than 2.2 version please make sure you’ve removed wpbakery folder in wp-conent/themes/legenda.
Otherwise please provide us with wp-admin panel and FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#21548 Copied

Eva Kemp

Support staff

October 24, 2014 at 14:32

Hello @explorework,

Please don’t worry. That warning won’t affect your site work. You can hide that notification. It will be fixed in the future update.

Thank you.
Regards,
Eva Kemp.

#21550 Copied

Eva Kemp

Support staff

October 24, 2014 at 15:05

Hello @LindaMendible,

I’ve updated the theme to the latest version.
Please check it.

Thank you.
Regards,
Eva Kemp.

#21571 Copied

LindaMendible

Participant

October 24, 2014 at 15:19

Hello!

Thank you so much for all your hard work!! There are still a few questions that I have in the private content

Thank you Thank you Thank you!

You Rock!

Please, contact administrator
for this information.

#21577 Copied

explorework

Participant

October 24, 2014 at 17:59

ok thanks, I wil hide for now.

I also see the message as :

“Hola! Please activate your copy of Visual Composer to receive automatic updates.”

What should I do? Thanks.

#21619 Copied

Eva Kemp

Support staff

October 24, 2014 at 22:12

Hello @explorework,

All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. Just ask and we’ll send you current version. We update plugins with theme updates time to time so with each next theme update, plugins will be also updated. The option with registering of these plugins has been already added to plugin and this only allow you to get automatic updates and support for this plugin directly from author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.

Regards,
Eva Kemp.

#21650 Copied

Eva Kemp

Support staff

October 24, 2014 at 22:16

Hello @LindaMendible,

Could you please show a screenshot or provide us with a direct link where images aren’t displayed?

Thank you.
Regards,
Eva Kemp.

#21651 Copied

LindaMendible

Participant

October 24, 2014 at 22:19

Hello for some reason I am not able to edit not 1 thing!!

I don’t know what to do because I’m building new pages but I can’t even start to do that because I can’t access any content on the admin side of things. Help please!

#21653 Copied

LindaMendible

Participant

October 24, 2014 at 22:23

Thank you it’s working now!!

#21654 Copied

divachanel

Participant

October 24, 2014 at 22:56

The WP-bakery folder is not there.

Please, contact administrator
for this information.

#21665 Copied

Eva Kemp

Support staff

October 25, 2014 at 08:39

Hello @LindaMendible,

We’re glad you’ve fixed the issue.
Have a nice day.

Thank you.
Regards,
Eva Kemp.

#21696 Copied

Eva Kemp

Support staff

October 25, 2014 at 08:42

Hello @divachanel,

Sorry, but the credentials are incorrect.
Please check them. Also please provide us with wp-admin panel access.

Thank you.
Regards,
Eva Kemp.

#21697 Copied

LindaMendible

Participant

October 25, 2014 at 18:37

Hello, This whole process has been very trying on me. I need your help once more, my visual composer is not set up, I can’t see it at all in the editing section. When on the live page itself I can edit through visual composer but when on the back end I can’t for some reason, yesterday everything was perfect today I can’t do anything because everything is just short codes, etc. Please Please Please Help me.

#21722 Copied

LindaMendible

Participant

October 25, 2014 at 19:04

Hey I just went to my page…

Please, contact administrator
for this information.

#21724 Copied

LindaMendible

Participant

October 25, 2014 at 20:28

Hey! Hello, how are you all today? So I’ve restored the back up, seems to be working fine other than 1. My static blocks section is hard to edit the visual composer doesn’t seem to be installed in this section?
2. My Rss Feed pictures are not showing up. On instances when RSS is being used.

Thank you so much! PHew!

#21726 Copied

LindaMendible

Participant

October 25, 2014 at 21:25

hehe, heeeeey it’s me again. Hi.

I’ve figured out how to fix the issue with the static block, (Still RSS not showing images) but now I’m asked for the Visual Composer license key?

What do I do here??

#21729 Copied

Eva Kemp

Support staff

October 27, 2014 at 12:34

Hello @LindaMendible,

All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. Just ask and we’ll send you current version. We update plugins with theme updates time to time so with each next theme update, plugins will be also updated. The option with registering of the plugin has been already added to plugin and this only allow you to get automatic updates and support for this plugin directly from author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.

Concerning RSS images, please provide us with the link and a screenshot where they should be shown.

Thank you.
Regards,
Eva Kemp.

#21804 Copied

ozlars

Participant

October 27, 2014 at 15:56

I purchased Legenda two days ago; I’m attempting to troubleshoot a number of issues, but let’s begin with this one:

legenda/woocommerce/myaccount/form-login.php version 2.1.0 is out of date. The core version is 2.2.6

Where may I obtain a current version of the form-login.php file?

Thanks in advance for your assistance.

Owen

#21844 Copied

Eva Kemp

Support staff

October 27, 2014 at 17:31

Hello @ozlars,

Please don’t worry about this notification.
It won’t affect your site work.
The issue will be fixed in the next update.

Thank you.
Regards,
Eva Kemp.

#21895 Copied

Bernard

Participant

October 29, 2014 at 11:44

Hi Eva,

Hi there,
I’m helping to setup a wordpress E-commerce website and I’m running into issues when installing the required plugins packaged with the theme.

Legenda – Responsive Multi-Purpose WordPress Theme
http://themeforest.net/item/legenda-responsive-multipurpose-wordpress-theme/5888906

As I install/activate the plugins
YITH WooCommerce Wishlist
Revolution Slider
WPBakery Visual Composer

the site seems to work until I click around the admin side of things a bit and then I get a white screen (no error messages) the front end of the site (both the private pages plus the public ‘coming soon’ plugin page remain but any part of the admin side including login page display a white screen.

I then have to restore from backup via FTP and Database import to regain access to the site.

It seems to be particularly the Visual Composer that creates the issue?

I have a mockup of the site running locally using MAMP and cannot replicated the issue there.

I have discounted clashes with the other two plugins I have installed (backWPup & commingsoonpro) as I’ve experienced the same issues when those plugins are disabled.

I’ve enlarged the ‘WP_MEMORY_LIMIT’ in the wp-config.php to 96m and this shows up in the status of woocommerce- this has no effect on issue.

Please find below the credentials of the site. Note the site is currently crashed and displays white (in admin side). I can restore to previous state before enabling plugins if needed so you can replicate the error yourself.

Thanks for your assistance.

Please, contact administrator
for this information.

#22229 Copied

Eva Kemp

Support staff

October 29, 2014 at 17:16

Hello @Bernard,

I’ve enabled debug mode in wp-config.php file and the error has appeared on the site:
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 388160 bytes) in /var/www/vhosts/metrocycles.com.au/httpdocs/wp-admin/index.php on line 13

You need contact your host and ask them to increase memory value.

Thank you.
Regards,
Eva Kemp.

#22301 Copied

ozlars

Participant

October 29, 2014 at 17:26

Hi Eva,

I just checked the System Status and the Memory Limit is currently set to 96mb. We have increased the memory limit from 64mb to 80mb and then to 100mb without any effect. We don’t believe the error is directly due to a memory allocation issue.

Owen

http://thevendingmiser.com/wp-admin/admin.php?page=wc-status

#22306 Copied

Eva Kemp

Support staff

October 30, 2014 at 11:43

Hello @ozlars,

Do you have the same issue as @Bernard?
Please provide us with login details to be able to access your wp-admin panel and describe your problem with more details.

Thank you.
Regards,
Eva Kemp.

#22435 Copied

jamespayne

Participant

October 30, 2014 at 14:20

Hello,

I’ve just upgraded to version 2.4.1 of the theme and now we’re getting the following errors in our product pages such as http://findyourdreamdress.co.uk/designers/dress-designers/ivory-co-jewellery/

Warning: strpos() expects parameter 1 to be string, array given in /home/findyou1/public_html/wp-includes/shortcodes.php on line 196 Warning: preg_split() expects parameter 2 to be string, array given in /home/findyou1/public_html/wp-includes/formatting.php on line 227 Warning: Invalid argument supplied for foreach() in /home/findyou1/public_html/wp-includes/formatting.php on line 229 Warning: implode(): Invalid arguments passed in /home/findyou1/public_html/wp-includes/formatting.php on line 279

How can I sort this?

Thanks, James

#22464 Copied

Eva Kemp

Support staff

October 30, 2014 at 19:23

Hello @jamespayne,

To correct all categories you need go to Products > Categories > open category and re-save it. Errors will disappear. The problem is related to changes made in category header editor.

Thank you.

Regards,
Eva Kemp.

#22543 Copied

Bernard

Participant

October 31, 2014 at 04:31

Hi again Eva,

Thanks for your assistance, Our hosts fixed the memory issue and everything is working as it should.

The Debug mode you enabled also revealed another errors

Constant YITH_WCWL_DB_VERSION already defined in….
Notice: Constant YITH_WCWL_TABLE…
Notice: Constant YITH_WCWL_VERSION already defined in

I’m disabling the debug mode so as the keep working on the site.
Exact codes are below. Should we be worried about these or are they not an issue? If you want to take a look credentials remain the same.
Thanks for your assistance.

Please, contact administrator
for this information.

#22608 Copied
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