This topic has 10 replies, 2 voices, and was last updated 6 years, 5 months ago ago by Rose Tyler
Hey, I recently purchased the theme and have encountered a strange problem. When uploading the royal_theme.zip folder via wp-admin the page redirects to an error stating ‘The uploaded file exceeds the upload_max_filesize directive in php.ini.’
Further, while trying to install via FTP, the extracted ‘Royal’ folder from the above-mentioned zip folder does not copy to the themes subfolder under wp-content folder.
Request you to help me find a solution for the same asap.
Hello,
Sorry for the delay due to the weekends.
Please, make sure you have checked all the server requirements before the installation – http://prntscr.com/jqit53 https://www.8theme.com/demo/docs/royal/
In your case, upload_max_filesize should be increased. Ask your hosting provider support about help with this.
If you have downloaded the whole theme package, you will find there such files after extracting: Royal_Theme.zip file which is the WordPress theme, Translation files folder, Documentation folder, Patterns, PSD folder, Files for import. Choose Royal_Theme.zip file to install the theme via admin panel.
Regards
Hello,
Thank you for your support, have been able to successfully increase Upload_Max_SizeFile & Memory_Limit however now while uploading the Royal_Theme.zip file via wp-admin the page redirects to ‘The link you followed has expired’, also via FTP I still cannot copy the file to the required destination.
Regards
Hello,
Please provide us with site URL and temporary wp-admin access in the Private Content area.
Regards
Hello,
Please find the required details under Private Content
Regards
Contact your hosting provider support and ask them to increase – http://prntscr.com/jqmvog
Regards
Hello Rose,
The same has been increased to 64MB earlier itself, however, I have contacted my hosting provider for help regarding the same.
As I can see the Max_upload_sizefile to be 64MB but as per the staus it showcases 8MB. Will get back to you once I receive an update from my hosting provider.
Regards
Hello,
Ok.
Let us know if you need any further assistance.
Regards
Hello Rose,
All is done and the theme has been successfully installed. Thank you for your support.
Hello,
You’re welcome!
Regards
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