Installation Issues: Upload via wp-admin and FTP both not working

This topic has 10 replies, 2 voices, and was last updated 6 years, 5 months ago ago by Rose Tyler

  • Avatar: Pratik
    Pratik
    Participant
    June 2, 2018 at 08:25

    Hey, I recently purchased the theme and have encountered a strange problem. When uploading the royal_theme.zip folder via wp-admin the page redirects to an error stating ‘The uploaded file exceeds the upload_max_filesize directive in php.ini.’

    Further, while trying to install via FTP, the extracted ‘Royal’ folder from the above-mentioned zip folder does not copy to the themes subfolder under wp-content folder.

    Request you to help me find a solution for the same asap.

    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 07:50

    Hello,

    Sorry for the delay due to the weekends.
    Please, make sure you have checked all the server requirements before the installation – http://prntscr.com/jqit53 https://www.8theme.com/demo/docs/royal/
    In your case, upload_max_filesize should be increased. Ask your hosting provider support about help with this.

    If you have downloaded the whole theme package, you will find there such files after extracting: Royal_Theme.zip file which is the WordPress theme, Translation files folder, Documentation folder, Patterns, PSD folder, Files for import. Choose Royal_Theme.zip file to install the theme via admin panel.

    Regards

    Avatar: Pratik
    Pratik
    Participant
    June 4, 2018 at 12:30

    Hello,

    Thank you for your support, have been able to successfully increase Upload_Max_SizeFile & Memory_Limit however now while uploading the Royal_Theme.zip file via wp-admin the page redirects to ‘The link you followed has expired’, also via FTP I still cannot copy the file to the required destination.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 12:36

    Hello,

    Please provide us with site URL and temporary wp-admin access in the Private Content area.

    Regards

    Avatar: Pratik
    Pratik
    Participant
    June 4, 2018 at 12:41

    Hello,

    Please find the required details under Private Content

    Regards

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 12:51

    Contact your hosting provider support and ask them to increase – http://prntscr.com/jqmvog

    Regards

    Avatar: Pratik
    Pratik
    Participant
    June 4, 2018 at 13:09

    Hello Rose,

    The same has been increased to 64MB earlier itself, however, I have contacted my hosting provider for help regarding the same.

    As I can see the Max_upload_sizefile to be 64MB but as per the staus it showcases 8MB. Will get back to you once I receive an update from my hosting provider.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 13:25

    Hello,

    Ok.
    Let us know if you need any further assistance.

    Regards

    Avatar: Pratik
    Pratik
    Participant
    June 4, 2018 at 13:27

    Hello Rose,

    All is done and the theme has been successfully installed. Thank you for your support.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2018 at 13:28

    Hello,

    You’re welcome!

    Regards

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