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Installed new theme and only my website store header remained

This topic has 9 replies, 2 voices, and was last updated 8 years, 3 months ago ago by Eva Kemp

dsemel

Participant

August 29, 2016 at 06:36

Hi,

I procrastinated and just in the past hour downloaded the 4.2 ID Store update. I uploaded to Bluehost and when I refreshed my website only the header was present, the rest of the screen was white and all of my products were gone, no pictures, nothing. I reinstalled the 4.1 version and the website is back with all of the products visible but it is behaving strangely. The Facebook login plugin doesn’t work and it doesn’t automatically add products to the shopping cart unless you refresh.

Currently running WordPress 4.6.

Please help.

website: drsemel.com

Please, contact administrator
for this information.

#138052 Copied Theme version: 4.2 WooCommerce version: 2.6.4

8 Answers

Eva Kemp

Support staff

August 29, 2016 at 10:59

Hello,

May we update the theme?
Please confirm it.

Regards,
Eva Kemp.

#138107 Copied

dsemel

Participant

August 29, 2016 at 16:58

Yes, please.

Thank you Eva.

#138210 Copied

dsemel

Participant

August 29, 2016 at 19:55

Hi Eva,

I just checked the website, and the only thing remaining is the header with the site logo. http://drsemel.com/

#138233 Copied

Eva Kemp

Support staff

August 29, 2016 at 20:16

Hello,

We’ve forwarded your problem to our developer team. You’ll be notified regarding the result.
Thank you for understanding.

Regards,
Eva Kemp.

#138236 Copied

dsemel

Participant

August 29, 2016 at 20:29

Hi Eva,
I’ve temporarily disabled the ID Store theme and I am using the default 2015 WordPress Theme, so I can still take orders.

#138238 Copied

Eva Kemp

Support staff

August 30, 2016 at 08:00

Hello,

The issue has been resolved.
Please check your site now.

Regards,
Eva Kemp.

#138267 Copied

dsemel

Participant

August 30, 2016 at 09:17

Hi Eva,

The site looks good and is restored. Thank you for helping me so quickly. 🙂

Thanks,

Daniel

#138292 Copied

Eva Kemp

Support staff

August 30, 2016 at 10:40

Hello,

You’re welcome.

Regards,
Eva Kemp.

#138300 Copied
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Installed new theme and only my website store header remained

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