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Installtion issue - by hp - on WordPress WooCommerce support

This topic has 9 replies, 2 voices, and was last updated 3 years, 6 months ago ago by Olga Barlow

hp

Participant

March 14, 2021 at 10:49

Hi there,
I have installed fresh WordPress and trying to install xstore default demo theme. however, I keep getting errors while installed plugins and demo as below.

http://share.4bub.nz/71FrQg

please help.

Please, contact administrator
for this information.

#279238 Copied Theme version: 7.2.5

8 Answers

hp

Participant

March 14, 2021 at 10:50

Can I also request, deactivate all my site as its showing I reached my limit but seems, I have tried in multiple domains and all having same issue.

thank you

#279239 Copied

Rose Tyler

Support staff

March 14, 2021 at 11:04

Hello,

Thanks for using our theme.
1) Do prefer WPBakery or Elementor?
2) As we can see, the theme was activated on 2 more sites. Both sites have demo content imported. They are completely different domains with different demo versions installed. According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular
Are these 3 sites = 1 end project?

Regards

#279240 Copied

hp

Participant

March 16, 2021 at 01:47

Hi..
Thanks for the reply.

We prefer WPBakery.

On other two sites also have some issues and yes they are part of the same project however, I tried to use different servers with different domains for testing all have the same issues.

The other two sites should not have active anymore, as I believe we have deleted those setups without deactivating the license.

are you please able to deactivate all sites excluding currently provided credentials?

Your help on this much apperciated.

Thank you

#279462 Copied

Rose Tyler

Support staff

March 16, 2021 at 08:28

Hello,

There are Mixed Content errors https://prnt.sc/10mz78m You need to contact your admin or hosting provider to fix the https problem. Once it will be solved, check if plugins can be installed via Plugins Installer – http://prntscr.com/10mz83k
Let us know the result.

Regards

#279491 Copied

hp

Participant

March 16, 2021 at 11:22

Thanks for the reply.

can you please advice how/where can deactivate all my site licence? so I can use it only in the applicable domain after development completed?

Thank you

#279525 Copied

Rose Tyler

Support staff

March 16, 2021 at 13:02

Deactivate the theme – http://prntscr.com/10n75hw and delete files, then you will be able to activate the theme next time.
Contact us if you need any further assistance.

Regards

#279548 Copied

hp

Participant

June 14, 2021 at 10:12

i have tried above method but not helped so far. please advice

#290848 Copied

Olga Barlow

Support staff

June 14, 2021 at 12:10

Hello,

Provide us with WP Dashboard access to your site and we’ll help you with the installation of the XStore default demo(WPBakery version).

Regards

#290863 Copied
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