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Internal error 500 - by Lucas Naga - on WordPress WooCommerce support

This topic has 9 replies, 2 voices, and was last updated 9 years, 2 months ago ago by Jack Richardson

Lucas Naga

Participant

September 17, 2015 at 20:42

Hello ,
I purchase your theme (woopress – one page) and install it, but soon after installing the theme the site starts giving the error ‘ 500 internal server error’ and ‘ERR_EMPTY_RESPONSE’
When i checked the server he was pointing virtual and physical memory used in 100 %.
This is happening all the time. My server clears the memory and some acces later it crashes again.
I already try to increase the WP memory limit to 124mb but it didnt work.
Have you seen this touble before? Can you help me?

Please, contact administrator
for this information.

#87703 Copied

8 Answers

Jack Richardson

Support staff

September 18, 2015 at 07:07

Hello,

We can’t view your site. Looks like the access is restricted on a server.
Please check it with your hosting provider.

Thank you.

Best regards,
Jack Richardson.

#87762 Copied

Lucas Naga

Participant

September 18, 2015 at 19:50

My site is with a simple construction mode activated and has no protection. With a FTP or a WP acces you supost to be able to view it.
What exactly is the message that you are receiving?

#88030 Copied

Jack Richardson

Support staff

September 21, 2015 at 11:05

Hello,

Sorry for a delay.

Please look at the screenshot what error we’re getting:
http://storage4.static.itmages.com/i/15/0921/h_1442829909_3762671_8ca44d7cda.png

Best regards,
Jack Richardson.

#88258 Copied

Lucas Naga

Participant

September 21, 2015 at 16:07

Ok, this can be exactly the problem. The site stop responding some times out of the bloom. But I notice that non of the password that I gave to you are correct. I will send the right ones in the private content.

Please, contact administrator
for this information.

#88352 Copied

Jack Richardson

Support staff

September 22, 2015 at 09:44

Hello,

Unfortunately we still can’t open your site because of the error I showed you on the screenshot.
Please check it with your hosting provider. Perhaps Firewall on a server is blocking access.

Best regards,
Jack Richardson.

#88523 Copied

Lucas Naga

Participant

September 23, 2015 at 19:19

The firewall of the server is off and the host said that is no reason for this error. I acces the site just niw usibg a proxy and it works fine, just as work in every computer that i test it. Please verify if the problem is not on your internet or computer. I’m really in need of your help because my e-commerce opens in 4 days and the web site still unstable.

#88909 Copied

Lucas Naga

Participant

September 28, 2015 at 16:49

Hello,
Thats been 6 days since the last reply. I’m still getting the same error and my shop opens this week. Why wont anybody help me?

#89928 Copied

Jack Richardson

Support staff

September 29, 2015 at 10:55

Hello,

We’re sorry for a delay, unfortunately we still can’t reach your site getting the error “Server not found”.
Shall we provide our IP address to put it in white list on a server?

Best regards,
Jack Richardson.

#90126 Copied
Tagged: internal error 500, seo friendly, themes, woocommerce, wordpress
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