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"Internal Server Error" every time I test a pruchase

This topic has 5 replies, 4 voices, and was last updated 8 years, 5 months ago ago by Jack Richardson

JKozlansky

Participant

April 16, 2016 at 04:41

End of a terrible week and a half…Please help.

I’m having major problems with Legend & Woo Commerce.

When a customer checks out, it gives an ‘Internal Server Error’

Then it gives PayPal (Flow) the order, then a duplicate of that order so that the card is charged twice. UPDATE: Looks like it may only be charging once now.

Pay pal does everything right on their end, even refunding the duplicate order.

(I have pay pal pro integrated into the site)

Also doesn’t work with PayPal Pro shut off, just going outside to PPal site to check out and it gives me this:

‘Parse error: syntax error, enexpected’ / ‘ in /home/content/p3pnexwpnas08_data02/52/3223852/html/wp-content/themes/legenda/woocommerce/emails/customer-processing-order.php on line

When we striped it of the theme and it worked great.

It said ‘order is complete!’ And went through fine.

I’ve paid people to help, spoken for hours with every support person I can find.

It is definitely on your end.

What can you do to help?

🙁

#121527 Copied

4 Answers

JKozlansky

Participant

April 16, 2016 at 04:45

My site is fineartcoloring.com

Legenda v2.11

Woo – 2.5.5

#121528 Copied Theme version: Legenda v2.11 WooCommerce version: 2.5.5

Eva Kemp

Support staff

April 17, 2016 at 08:28

Hello,

Please provide us with FTP and wp-admin panel credentials, and specify how we can replicate the issue.

Regards,
Eva Kemp.

#121568 Copied

instantore

Participant

July 2, 2016 at 12:30

The issue I am facing on my website running Legenda Woocommerce theme is as follows >

Enable registration on checkout page > Add a product to cart > Create new account at checkout > Place Order > Internal Server Error 500 or a Red line with no error text.

Can you please solve this issue for me or guide me through it. Thanks.

Please, contact administrator
for this information.

#132235 Copied Theme version: v2.11 WooCommerce version: v2.5.5

Jack Richardson

Support staff

July 4, 2016 at 07:40

Hello @instantore,

Internal Server Error is related to server configuration.
Ask your hosting provider support to increase memory_limit value and check the page after that.

Best regards,
Jack Richardson.

#132310 Copied
Tagged: internal server error, persuasive, purchase, test, themes, woocommerce, wordpress
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