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Internal server error! I need help from another than Rose Tyler

This topic has 17 replies, 2 voices, and was last updated 7 years, 2 months ago ago by Olga Barlow

Dittemila

Participant

October 2, 2017 at 21:23

After an update friday, all my sites are in error. Only front page works.

Rose tylers support: settings-permanent links-save

After this the sites will show for a while and show error again.

I need help solving this, i have waited 4 days!

Please, contact administrator
for this information.

#173995 Copied

16 Answers

Dittemila

Participant

October 3, 2017 at 08:12

Hallo i cant believe this

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Dittemila

Participant

October 3, 2017 at 08:18

Theme cant update!!!

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Olga Barlow

Support staff

October 3, 2017 at 08:27

Hello,

We are able to help you in case issue is related to our theme. Please, provide me server error logs, as a rule, it helps to find out the reason of the problem. Also if the same problem persists even when you enable the default WP theme you need to contact WPML plugin author. Legenda theme is compatible with WPML but it does not mean that we fix plugin issues, we provide support for questions related strictly to our theme https://themeforest.net/page/item_support_policy

Regards

#174014 Copied

Dittemila

Participant

October 3, 2017 at 08:32

Legenda theme cant update!

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Dittemila

Participant

October 3, 2017 at 08:33

I dont know what server error log is

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Dittemila

Participant

October 3, 2017 at 09:06

Can you update the theme legenda?
When I try it says: could not be installed???

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Dittemila

Participant

October 3, 2017 at 09:11

hallo???

I can’t wait any longer for this! 5 days errors after updating WordPress!!!

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Dittemila

Participant

October 3, 2017 at 10:01

I can’t believe you! Hallooooooop

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Dittemila

Participant

October 3, 2017 at 10:02

LENEGDA IS YOUR THEMNE! UPDATE YOUR THEME!

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Olga Barlow

Support staff

October 3, 2017 at 10:24

Hello,

We have updated theme. But your issue was not related to theme update.

Regards

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Dittemila

Participant

October 3, 2017 at 10:32

what is the problem related to? why won’t you solve this or help ?

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Olga Barlow

Support staff

October 3, 2017 at 10:44

If you don’t know what are the error logs then contact your hosting provider to get this information.
All these days we are trying to explain you that you are asking not in the right place because the problem is not related to our theme but you don’t want to hear that.
1) You need to get server error logs to find out what error gives the 500 error on the frontend
2) Contact WPML plugin support because as I can see problem appears only when you switch to another language.

We can help you if some code in theme files causes the problem. But if you switch to default WP theme and get the same 500 error it means that theme is not the reason of your problem, maybe some plugin or WP but not our theme. We are theme developers and work with theme problems only. In case you get the problems that are not related to our theme we can do nothing, unfortunately.

Regards

#174075 Copied

Dittemila

Participant

October 3, 2017 at 11:04

3. oktober 2017 11:54:28 AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary. Use ‘LogLevel debug’ to get a backtrace.

host lets me know this is because of a redirect .htaccess file ??

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Olga Barlow

Support staff

October 3, 2017 at 11:11

So, as I told you before it’s not theme issue because we have no deal with users’ .htaccess files, it’s priority of the site administrator or hosting.

Feel free to ask if you face issue related to our theme.

Regards

#174081 Copied

Dittemila

Participant

October 3, 2017 at 11:48

This error happened after updating WordPress so stop it!

It is so easy for you to let other solve the issue.

I can’t believe this service called support!

Be careful you might help me.

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Olga Barlow

Support staff

October 3, 2017 at 12:30

Hello,

If this happened after WP update then submit a topic on WP support forum https://wordpress.org/support/
Such issues are not covered under our Support Policy https://themeforest.net/page/item_support_policy Please, read it carefully http://prntscr.com/gsoz97
Why don’t you ask hosting provider to solve this problem? Why do you demand from theme author to solve problems that are not related to theme, just because our theme is for the WordPress platform?

Regards

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