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Internal Server Error on Godaddy - by okarayoff

This topic has 17 replies, 3 voices, and was last updated 9 years, 9 months ago ago by Robert Hall

okarayoff

Participant

January 27, 2015 at 10:58

I am getting many 500 internal server error messages on my godaddy hosting plan when I try to upload the theme normally so I went ahead and did it via ftp. Now every time I try to activate the theme I get 500 internal service error.

Can you help?

#37290 Copied

16 Answers

Eva Kemp

Support staff

January 27, 2015 at 11:06

Hello,

The problem is with server configuration at your host. You may increase your hosting plan to get more resources.

Thank you.
Regards,
Eva Kemp.

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okarayoff

Participant

January 27, 2015 at 11:16

What resources are those exactly?

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Eva Kemp

Support staff

January 27, 2015 at 11:18

Hello,

Please provide us with FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#37300 Copied

okarayoff

Participant

January 27, 2015 at 11:45

Done.

Please, contact administrator
for this information.

#37319 Copied

Eva Kemp

Support staff

January 27, 2015 at 14:16

Hello,

What folder is your site located in?
Also please provide us with a link to your site.

Thank you.
Regards,
Eva Kemp.

#37361 Copied

okarayoff

Participant

January 27, 2015 at 19:12

http://sativajolt.com/rdmtest/

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Eva Kemp

Support staff

January 27, 2015 at 19:21

Hello,

You have low values for upload_max_filesize, post_max_size functions.
Also 500 Internal Server Error is related to server configuration. You can ask your host to check error logs on a server.

Thank you.
Regards,
Eva Kemp.

#37472 Copied

okarayoff

Participant

January 27, 2015 at 21:06

How do i correct the pload_max_filesize, post_max_size functions?

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Eva Kemp

Support staff

January 27, 2015 at 22:45

Hello,

You need ask your host to edit those values at least to 24M.

Thank you.
Regards,
Eva Kemp.

#37501 Copied

okarayoff

Participant

January 28, 2015 at 08:51

What host do you recommend that can run woopress?

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Eva Kemp

Support staff

January 28, 2015 at 09:35

Hello,

Sorry, but you should choose a hosting provider on your own decision.
Try to change hosting plan to higher one of your current host.

Thank you.
Regards,
Eva Kemp.

#37730 Copied

okarayoff

Participant

January 28, 2015 at 10:51

I fixed the problem. I am now encountering plugin requirements. It is asking me for a purchase code for them and an api key. Do i need to buy these?

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okarayoff

Participant

January 28, 2015 at 15:39

Eva?

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Robert Hall

Support staff

January 28, 2015 at 15:44

Hello,

No, you can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#37845 Copied

okarayoff

Participant

January 28, 2015 at 18:13

Thank you!

#37898 Copied

Robert Hall

Support staff

January 28, 2015 at 18:17

You’re welcome!

Regards,
Robert Hall.

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