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Internal Server Error on saving theme options on IDStore theme

This topic has 2 replies, 2 voices, and was last updated 9 years, 5 months ago ago by Jack Richardson

  • Avatar: consil
    consil
    Participant
    July 30, 2015 at 10:00

    Hello,

    We are getting an internal server error on saving the theme options page.

    We have checked the error log which shows this:

    [Wed Jul 29 20:26:16 2015] [warn] [client 217.137.225.85] (104)Connection reset by peer: mod_fcgid: error reading data from FastCGI server, referer: http://justincase.consil.co.uk/wp-admin/admin.php?page=ot-theme-options
    [Wed Jul 29 20:26:16 2015] [error] [client 217.137.225.85] Premature end of script headers: options.php, referer: http://justincase.consil.co.uk/wp-admin/admin.php?page=ot-theme-options
    [Thu Jul 30 12:18:15 2015] [warn] [client 80.82.113.220] (104)Connection reset by peer: mod_fcgid: error reading data from FastCGI server
    [Thu Jul 30 12:18:15 2015] [error] [client 80.82.113.220] Premature end of script headers: wp-cron.php

    Any ideas of why this is happening when saving the theme options?

    Thank you.

    #77847 Copied Theme version: 3.9 WooCommerce version: 2.3.13
    1 Answer
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    July 30, 2015 at 10:49

    Hello,

    You need to contact your hosting provider support regarding this issue as it’s related to server configuration.

    Best regards,
    Jack Richardson.

    #77875 Copied
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