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Internal sever error from webhost. - by adpop

This topic has 4 replies, 2 voices, and was last updated 8 years, 11 months ago ago by Jack Richardson

  • Avatar: adpop
    adpop
    Participant
    March 10, 2016 at 04:42

    Hello.
    I got the this problem after moving new web sever.
    I was talking this issue with godaddy technician, and
    they said that theme or some plug-in could make this problem
    which our memory usage would be at limit then I changed
    classico theme to other theme such as fourteen theme
    and then memory usage was ok at Godaddy.
    I have to keep Classico theme please let me know
    how to fix this problem. I hope to hearing you soon

    Thank you

    internal server

    server

    Please, contact administrator
    for this information.
    #116743 Copied Theme version: 1.5 WooCommerce version: 2.5.2
    3 Answers
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 10, 2016 at 09:24

    Hello,

    Please provide us with FTP credentials as well.

    Thank you.

    Best regards,
    Jack Richardson.

    #116771 Copied
    Avatar: adpop
    adpop
    Participant
    March 10, 2016 at 09:48

    I sent information about FTP at private content

    Thank you

    Please, contact administrator
    for this information.
    #116784 Copied Theme version: 1.5 WooCommerce version: 2.5.2
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 10, 2016 at 14:08

    Hello,

    We recommend you to check error logs on a server to find out what exactly is causing the issue. You can ask your hosting provider support to check logs for more information.

    Best regards,
    Jack Richardson.

    #116853 Copied
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