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Internet Explorer error - by supervale - on WordPress WooCommerce support

This topic has 12 replies, 6 voices, and was last updated 9 years, 5 months ago ago by supervale

supervale

Participant

June 4, 2015 at 11:22

Hello!
If you visit this page whit Internet Explorer you can see an error if you open a photo… The youtube window itremains over 🙁 … (See image of the error)
Do you know if I can do something?
There is something usuful to know for problems with internet explorer?
Many thanks again.
valentina

#68058 Copied

11 Answers
Robert Hall

Support staff

June 4, 2015 at 12:26
Hello,

Please try to add this code in custom.css file
```
.mfp-container{
z-index:900 !important;
}
```
Regards,
Robert Hall.
#68076 Copied
supervale

Participant

June 5, 2015 at 11:14

Thanks Robert but… the error is still there! 🙁

#68253 Copied

Jack Richardson

Support staff

June 5, 2015 at 21:54

Hello,

I’ve tested your site in IE version 11 and there are no errors. Here is the screenshot:
http://prntscr.com/7dklhd
Please clear browser cache before you check the site. Mare sure your browser is updated to the actual version.

Best regards,
Jack Richardson.

#68369 Copied

supervale

Participant

June 6, 2015 at 13:50

Oh! What strange! I clear browser, check the versione and tryed with 2 different pc 🙁
Here the new screenshot 😮

#68397 Copied

Jimbo

Participant

June 7, 2015 at 12:38

Just thought you should be aware, your mobile menu does not close when clicking on the X icon, the support team can provide you with an updated js file 🙂

#68415 Copied

Eva Kemp

Support staff

June 8, 2015 at 11:20

Hello @supervale,

What IE version are you using?
Please update it to 11 version.

Thank you.
Regards,
Eva Kemp.

#68508 Copied

supervale

Participant

June 8, 2015 at 13:41

I confirm:
– Windows 7 professional 64 bit
-I nternet Explorer 11

🙂

#68551 Copied

Robert Hall

Support staff

June 8, 2015 at 18:57

Hello,

You’re using old theme and plugins versions. Please update them.
Don’t forget to make backup site before update.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k
You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall.

#68666 Copied

supervale

Participant

June 10, 2015 at 10:43

Thank Robert! I update all my plugin from Plugin tab in wordpress admin… is it the same?

#69002 Copied

Stan Russell

Participant

June 10, 2015 at 14:27

Hello supervale,

have you updated theme to latest version?

Regards,
Stan Russell.

#69058 Copied

supervale

Participant

June 12, 2015 at 14:03

Hello Stan, YEs, I update all plugins and wp at the lates version (from backend, not from http://ftp..)!
vale 🙂

#69422 Copied
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