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Invalid Email Error - by Seifenigel - on WordPress WooCommerce support

This topic has 8 replies, 4 voices, and was last updated 7 years, 8 months ago ago by Rose Tyler

Seifenigel

Participant

July 8, 2017 at 13:29

Hi everyone,

we are getting an invalid Email error during checkout when the first part of an Email adress contains a “.”.

Example: sebastian.petersen@t-online.de is invalid while sebastianpetersen@t-online.de is valid.

We don’t use any plugins to change the fields – yet.

Do you have any suggestions?

#167395 Copied

7 Answers

Rose Tyler

Support staff

July 10, 2017 at 08:22

Hello,

You can edit legenda/js/etheme.js file and delete this part of code https://prnt.sc/fsr6wn

Regards,
Rose Tyler.

#167452 Copied

BlankM

Participant

July 11, 2017 at 10:43

Hello,

I have te same issue. I deleted the code just as is shown on the screen that you attached above, but it does not work. I still receive an error “Billing email address is a required field”. When I remove a dot from the email address it works. Please, let me know, what to do next.

I just thought it may be related to the outdated copies of WooCommerce files? You told me not to worry about them some time ago, but maybe something changed. I attach my system report in a private content. Looking forward to hearings from you.

Best regards,
Blanka

Please, contact administrator
for this information.

#167577 Copied Theme version: 3.2 WooCommerce version: 3.1.0

Rose Tyler

Support staff

July 11, 2017 at 12:20

Hello, @BlankM,

I’ve checked checkout process with email that contains dot but didn’t face the error. Please describe how we can recreate the problem on your site.

Regards,
Rose Tyler.

#167590 Copied

BlankM

Participant

July 11, 2017 at 12:45

Indeed Rose,

I forgot to clean my browser after editing code. I cleaned it now, tested with dot, and it seems that the problem is solved. Thank you.

Best regards,
Blanka

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Rose Tyler

Support staff

July 11, 2017 at 12:47

You’re welcome!

Regards,
Rose Tyler.

#167598 Copied

Michael

Participant

July 27, 2017 at 14:11

This is not a solution. 8theme needs to correct it’s buggy algorithm and post an update. This is what we paid for when we bought the theme.

Please respond – thanks.

#168865 Copied

Rose Tyler

Support staff

July 27, 2017 at 14:22

Hello, @Michael,

We made this to protect sites from spam. But I understand you and will send the request to our developers.

Regards

#168866 Copied
Tagged: email, error, invalid, woocommerce, wordpress
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