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Invalid purchase code - by alder - on WordPress WooCommerce support

This topic has 10 replies, 4 voices, and was last updated 5 years, 8 months ago ago by Rose Tyler

alder

Participant

March 22, 2019 at 22:35

I’m trying to activate my theme (freshly bought via envato) but purchase code doesn’t get recognized.
I tried to deactivate Xstore Core plugin, as i read here on support forum, but nothing happened: “Purchase code is not valid.”
Can you help me please?

#211332 Copied Theme version: 5.1.6.1 WooCommerce version: 3.5.7

9 Answers

Eva Kemp

Support staff

March 23, 2019 at 08:32

Hi there

The latest version of XStore Core plugin is available here – https://www.8theme.com/downloads/
Regards.

#211336 Copied

alder

Participant

March 26, 2019 at 15:27

My problem is I can’t activate Automatic Update Setup of Xstore theme…
anyway, i updated Xstore Code Plugin and still get “Purchase cose is not valid”

#211461 Copied

Olga Barlow

Support staff

March 26, 2019 at 18:12

Hello,

Provide us with temporary access to your Dashboard and FTP. We’ll check the problem.

Regards

#211470 Copied

alder

Participant

March 30, 2019 at 17:00

Here you are

Please contact administrator
for this information.

#211757 Copied

Rose Tyler

Support staff

April 1, 2019 at 09:29

Hello,

Sorry for the delay due to the weekends.
Please check credentials – http://prntscr.com/n5rihh https://prnt.sc/n5rile

Regards

#211808 Copied

alder

Participant

April 7, 2019 at 16:15

I just regenerated the password for you

Please contact administrator
for this information.

#212088 Copied

Olga Barlow

Support staff

April 8, 2019 at 10:33

Hello,

Your theme is activated http://prntscr.com/n8zozf
Probably you tried to activate Subscriptio plugin using theme purchase code http://prntscr.com/n8zonc
Please, read article about bundled plugins https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

“Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. ”
https://www.8theme.com/documentation/xstore/plugins/included-plugins/

Also, don’t keep plugins enabled if you don’t use its functionality. Every additional plugin slows down your site a little bit because it calls additional styles and scripts.

Regards

#212130 Copied

alder

Participant

April 11, 2019 at 19:47

Thank you,!

#212311 Copied

Rose Tyler

Support staff

April 12, 2019 at 06:56

Hello,

You’re welcome!

Regards

#212320 Copied
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