Return to previous page

IPhones text scrambled. - by KoolAide187

This topic has 12 replies, 3 voices, and was last updated 7 years, 4 months ago ago by Rose Tyler

KoolAide187

Participant

July 17, 2017 at 15:54

I understand y’all have tested and nothing is wrong with your theme. However, I am still getting people using IPhones who have scrambled text and gibberish on their screen. If they turn their phone sideways it fixes the problem. However it’s cutting into our customers who can’t see what they’re clicking on. I have disabled all my cache programs and cleared the cache with no avail to it fixing. Any help would be appreciated. Please test it if you have an IPhone so you can see what i’m talking about. You’re welcome to make changes how you see fit to fixing this problem.

Please, contact administrator
for this information.

#168148 Copied Theme version: 3.0.2.1 WooCommerce version: 3.1.1

11 Answers

Laranz

Participant

July 18, 2017 at 05:31

Hi,

Can you temporarily switched to the parent theme and disable all the third-party plugins and see that fixes the issue?

I tested your site in my iPhone simulator and my iPad2, but I couldn’t see any scrabbled text.

Let us know,

Thanks,
laranz.

#168174 Copied

KoolAide187

Participant

July 18, 2017 at 13:55

I am using the parent theme already. I tested it yesterday on my buddies IPhone and it didn’t show up on the home page but it showed up in the shop. Did you try viewing the shop?

#168229 Copied

Laranz

Participant

July 19, 2017 at 04:35

Hi,

Yes, there is some plugin interfere with the theme style, can you try disable all the plugin ( for a test ) and also disable the minify of CSS/HTML and see that fixes the issue?

Let us know,

Thanks,
laranz.

#168285 Copied

KoolAide187

Participant

July 19, 2017 at 14:19

I cleared cache and CSS/JS/HTML all the way and disabled every add-on and it’s still doing it with everything disabled.

#168351 Copied

Laranz

Participant

July 19, 2017 at 15:29

Hi,

I forward this to my team members, keep the login intact, we will check what’s going wrong.

Let us know,

Thanks,
laranz.

#168366 Copied

KoolAide187

Participant

July 19, 2017 at 16:11

Thank you!

#168381 Copied

Rose Tyler

Support staff

July 20, 2017 at 10:02

Hello,

The problem caused by code in Custom CSS for mobile area. Please check your code.

Regards

#168436 Copied

KoolAide187

Participant

July 20, 2017 at 13:52

I don’t know how to write code. One of y’all gave me the code for the theme in the CSS area a while back for mobile.

#168448 Copied
Rose Tyler

Support staff

July 20, 2017 at 14:12
I’ve removed this code:
```
.archive .page-content > .row, .woocommerce .page-content > .row {
  display: -webkit-box;
  display: -ms-flexbox;
  display: flex;
  -ms-flex-flow: column-reverse nowrap;
  flex-flow: column-reverse nowrap;
}
```
Please check your site now.

Regards
#168451 Copied
KoolAide187

Participant

July 20, 2017 at 16:29

fixed! thanks!

#168483 Copied

Rose Tyler

Support staff

July 20, 2017 at 16:31

You’re welcome!

Regards

#168484 Copied
Viewing 12 results - 1 through 12 (of 12 total)