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ISSUE AFTER UPDATE - by José Ramón Gutiérrez Quintanilla

This topic has 3 replies, 2 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

José Ramón Gutiérrez Quintanilla

Participant

January 26, 2021 at 23:05

Hi I am having a lot of issues after updating to theme 7.2.4. I can only access to elementor trough the safe mode. Even when I go in this mode I can´t see the xstore elements in elementor. Could you please check out what is going on. thanks

Please, contact administrator
for this information.

#270383 Copied Theme version: 7.2.4 WooCommerce version: 4.9.2

2 Answers

Olga Barlow

Support staff

January 27, 2021 at 14:00

Hello,

Could you, please, provide us with FTP access to your site and also server error logs?
We need to check the issue in more detail.

Regards

#270559 Copied

Olga Barlow

Support staff

January 27, 2021 at 14:06

P.S. Before reply back with the FTP access and error log contact your hosting provider and ask to fix the server settings to make it work ok with the Elementor as described here https://github.com/elementor/elementor/issues/11035#issuecomment-653585976
Because you have js errors https://prnt.sc/xpmflx caused by the Nginx server settings.

Regards

#270561 Copied
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