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¿Issue between Elementor and XSTore Theme?

This topic has 6 replies, 3 voices, and was last updated 1 months, 3 weeks ago ago by Jack Richardson

Lantalau

Participant

February 26, 2025 at 13:23

Hello,

I am experiencing an issue with the global typography functionality in Elementor. I don’t know if this could be directly related to the XStore theme because it doesn’t happen in my other projects.
In Elementor, I have defined global fonts in the site settings and applied them correctly to text elements on my page. However, once a global font is assigned to a text, I am unable to modify attributes such as size, weight, or spacing within the Elementor editor.

I have tried several solutions, including:

Regenerating CSS from Elementor’s tools.
Clearing the browser cache.
Could you confirm whether this is expected behavior or if there is an additional solution to allow style customization without losing the global typography assignment?

Thank you in advance for your help.

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5 Answers

Rose Tyler

Support staff

February 26, 2025 at 13:39

Hello,

Thank you for getting in touch with us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

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Lantalau

Participant

February 26, 2025 at 20:18

Here you have the video. Thanks!

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Rose Tyler

Support staff

February 27, 2025 at 09:11

Hello,

We appreciate your prompt response.

We have attempted to replicate your actions but were unable to identify any issues. Kindly review the video we have attached in the private content area for further clarification.

What browser do you use? What device?

Best regards,
8Theme’s Team

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Lantalau

Participant

February 27, 2025 at 10:10

Thank you very much for your quick response. The difference between what I sent you in my video and yours is that YOU HAVE NOT ASSIGNED A GLOBAL TYPOGRAPHY.
If you drag the text tool and directly manipulate it (font family, size, color…) it does it correctly.
The problem is when you assign one of the predefined global fonts (which we use as a base for all parts of the web) and you try to customize it in size, thickness or color.
Attached is a link to another video of a different project, which uses another base theme, so you can see what we mean.
Regarding the device and browser, we use Chrome and I have tested on several computers (Mac and PC).
Thank you very much

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Jack Richardson

Support staff

February 28, 2025 at 08:54

Dear @Lantalau,

We hope you are doing well.

We have conducted a test on our local website using the latest version of the XStore theme along with all required plugins, and everything is functioning correctly. Please see the results here: https://gyazo.com/ced4b7bf6fcbe9e12bcb995876699b3d.

Since the issue appears to be occurring only on your website, it is likely caused by a custom snippet you have implemented https://prnt.sc/Dkj67JQppJqj or an additional plugin that has been installed.

Could you kindly test your website with only the required plugins activated to check if the issue persists?

We appreciate your cooperation and look forward to your response.

Best regards,
Jack Richardson
8Theme Team

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