Return to previous page

Issue in emil builder subject - by mohamed aly

This topic has 7 replies, 2 voices, and was last updated 1 years, 12 months ago ago by Rose Tyler

mohamed aly

Participant

December 18, 2022 at 11:50

Hi
reset password email subject send in English lang even current language is Arabic pls check https://prnt.sc/1gh4XNNXoCTS
pls check

Please, contact administrator
for this information.

#341760 Copied Theme version: 8.3.8 WooCommerce version: 7.1

6 Answers

Rose Tyler

Support staff

December 18, 2022 at 15:23

Hello,

A specialist will get back to you after a detailed review. Please be patient and do not change access.

Regards

#341781 Copied

Rose Tyler

Support staff

December 19, 2022 at 16:35

Hello,

Please temporarily disable our Email builder and check how it works with default woocomerce emails.
Let us know the results.

Regards

#341853 Copied

mohamed aly

Participant

December 20, 2022 at 11:09

Hi
thanks for your replay when deactivate Email builder and sent password reset we got email in right language with arabic subject pls check https://prnt.sc/FTShoa28Et9T
when activate email builder again got email with english subject in Arabic email pls check https://prnt.sc/Ohm40YPnL95v
waiting your support

#341923 Copied

Rose Tyler

Support staff

December 20, 2022 at 15:12

Hello,

It seems you are in debugging mode now because as we see you have another theme active on your web-site -> https://prnt.sc/L8d6PEv-Hu0g
Please, notify us when you will have the XStore theme active and XStore core on your website. We need to check those issues only with our projects installed and activated.

Regards

#341940 Copied

mohamed aly

Participant

December 21, 2022 at 11:45

Hi
now you can check , pls note many issues come from email builder when add new product no new order email send to admin and no email send to customer ! only receive email from WCFM to vendor contain error pls check https://prnt.sc/2HOVD7IywtcA
also when update order status no email sent
note: all default woocomerec emails send correct when deactivate email builder
kindly check

#342022 Copied

Rose Tyler

Support staff

December 23, 2022 at 15:56

Hello,

Sorry for the delay in answering.
It is never possible to make something as perfect as we have in our imagination. If you have too many issues using our Email builder is not it a better idea to disable it and use default Emails without those all bugs.
We cannot work only on fixing the issues you find in Email builder because we have to separate our developing time for different things and new features creating. Thanks for understanding!
About your issues, we found that some emails on your end are titled in english language when they should in arabic -> https://prnt.sc/9BR5YZAISFc6 (arabic version of email chosen but few of your titles are still in english, please, write them correctly and check again.)
Also interesting thing that the email is sent only in last language you saved your email template (I resaved arabic translation of reset password template and it was sent me from arabic language on my email -> https://prnt.sc/tlLehUVFSBcp but from english version is didn’t) – it seems like WPML issue so please, contact them also or just disable the email builder to prevent issues you have now.

Regards

#342236 Copied
Tagged: email builder, issue, persuasive, seo friendly, templates, woocommerce, wordpress
Viewing 7 results - 1 through 7 (of 7 total)