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Issue in quick view panel doesn’t close probably

This topic has 9 replies, 3 voices, and was last updated 2 days, 11 hours ago ago by Andrew Mitchell

saleh

Participant

November 24, 2024 at 07:11

after i press quick view and i want to return to archive products when i press on the left space on the red colour its moving me to the pressed product, i want it to only hide or close the quick view panel

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#424882 Copied Theme version: 9.4.5

8 Answers

Jack Richardson

Support staff

November 25, 2024 at 15:09

Dear @Saleh,

We hope this message finds you well.

We have thoroughly checked the issue you described using our devices and were unable to replicate the problem. To assist us in resolving this matter, could you kindly try accessing the functionality from a different device and also through an incognito browser? Additionally, we would appreciate it if you could provide the details of the device you are using for testing.

Thank you for your cooperation. Please let us know if you need any further assistance.

Best regards,
The 8Theme Team

#425140 Copied

saleh

Participant

November 26, 2024 at 12:48

I tried with different devices and different browsers the problem is in your theme in product archive and this video may clarify the problem

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Jack Richardson

Support staff

November 26, 2024 at 16:00

Hello @saleh

What devices did you use for such testings ? What browsers did you tested the issue from ?
We should ask you one more time those questions and seems you just ignored them for us.
Thanks for understanding our position !

Kind regards, Jack Richardson
The 8theme’s team

#425328 Copied

saleh

Participant

November 27, 2024 at 12:09

the browser is safari and the device is iphone 11 pro

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for this information.

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Jack Richardson

Support staff

November 27, 2024 at 15:52
Dear @saleh,

We hope this message finds you well.

Could you kindly try adding the following custom CSS code in Theme Options -> Theme Custom CSS -> Global CSS?
```
body:has(.et-quick-view-wrapper) .template-container {  
    pointer-events: none;  
}
```
If you encounter any issues or require further assistance, please don’t hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team
#425526 Copied
saleh

Participant

November 28, 2024 at 14:30

body:has(.et-quick-view-wrapper) .template-container {
pointer-events: none;
}

didn’t solve my issue

Please contact administrator
for this information.

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Jack Richardson

Support staff

November 28, 2024 at 16:27

Hello @saleh
Unfortunately, we are unable to provide you the solution as we cannot reproduce it from our side. So, we can suggest you few solutions that you can choose from:

1/ Hide the quick view button on products for mobile devices. If so, then you can add custom CSS to your Archive products Elementor widget.

2/ Change the quick view type to popup design (You can find the settings in your Theme Options)

Kind regards, Jack Richardson
The 8theme’s team

#425729 Copied

Andrew Mitchell

Support staff

January 18, 2025 at 14:28

Dear saleh,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

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Issue in quick view panel doesn’t close probably

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