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Issue in Sticky Header - by Sam - on WordPress WooCommerce support

This topic has 9 replies, 4 voices, and was last updated 5 months ago ago by Andrew Mitchell

Sam

Participant

July 15, 2024 at 20:22

Dear team!

Please check the sticky heady still active in mobile view.

https://prnt.sc/NKfOBxmdjvK8

Please, contact administrator
for this information.

#404927 Copied Theme version: 9.3.15

8 Answers

Rose Tyler

Support staff

July 16, 2024 at 08:03

Hello Sam,

Thank you for reaching out to us.

Unfortunately, we are unable to view the screenshot you mentioned in your message. Could you please resend it along with a more detailed description of your requests? This will help us assist you more effectively.

Best Regards,
8Theme’s Team

#404978 Copied

Sam

Participant

July 16, 2024 at 09:12

Even though Sticky Header was deactivated on mobile, it still appears on the mobile as Sticky.

See the attachment plz.

Files is visible for topic creator and
support staff only.

#405004 Copied

Rose Tyler

Support staff

July 16, 2024 at 12:47

Hello Sam,

Could you please make the following adjustments to the header template?

Navigate to:
– Container Settings
– Advanced
– Motion Effects
– Sticky, and disable it.

Best Regards,
8Theme’s Team

#405118 Copied

Sam

Participant

July 16, 2024 at 12:58

I did as per your instruction but still Sticky. Please check the do the needful.

I want it to be sticky in Laptop, Tablet and Disable in Mobile.

#405121 Copied

Rose Tyler

Support staff

July 16, 2024 at 13:33

Hello Sam,

Please provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#405139 Copied

Sam

Participant

July 16, 2024 at 13:48

Check this plz

Please contact administrator
for this information.

#405147 Copied

Jack Richardson

Support staff

July 16, 2024 at 15:31

Dear @Sam,

We hope this message finds you well. We would like to inform you that we have noticed the Motion Effects feature was activated on your header for one of Containers. For reference, please see the screenshot here: https://www.awesomescreenshot.com/image/49423710?key=6d490e3dd46c43357f40799608fc8a34.

As a precaution, we have deactivated this feature. Could you kindly verify if everything is now functioning to your satisfaction?

Thank you for your attention to this matter.

Best Regards,
Jack Richardson
The 8Theme Team

#405178 Copied

Andrew Mitchell

Support staff

July 16, 2024 at 15:56

Dear Sam,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#405192 Copied
Tagged: best woocommerce themes, fix woocommerce sticky header, sticky header issue, top selling woocommerce themes, woocommerce header solution, woocommerce themes header problem
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