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Issue nft demo design doesnt load to not logged in users

This topic has 29 replies, 2 voices, and was last updated 1 years, 2 months ago ago by joebuston

joebuston

Participant

October 7, 2023 at 15:37

Hello using the nft when there is not logged in user he don’t see the css but logged in user see it.

Please, contact administrator
for this information.

#369641 Copied Theme version: 9.1.14 WooCommerce version: v.8.1.1

28 Answers

joebuston

Participant

October 7, 2023 at 16:34

another issue, on product names is not displayed the variants for example product is called T-shirt and it have variants – Yellow and green so every product should have name like Tshirt – Yellow and Tshirt – Green

#369642 Copied

Rose Tyler

Support staff

October 8, 2023 at 12:34

Hello, Joebuston,

Thank you for contacting us and for using XStore.

1/ When the LiteSpeed Cache plugin is disabled all is fine, so we would recommend you contact support of the plugin.

2/ Theme Options > WooCommerce > Shop > Products design > Variations As Simple Products (Beta) > Off

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#369650 Copied

joebuston

Participant

October 8, 2023 at 15:48

1 – it worked thanks

2 – it was always off and it dont work, its issue on theme end ! https://i.imgur.com/QTQvl7S.png

#369676 Copied

Rose Tyler

Support staff

October 8, 2023 at 15:51

Hello, Joebuston,

Sorry, but on what page does the issue persist, and from where this screenshot was taken https://imgur.com/QTQvl7S ?

Kind Regards,
8theme team

#369678 Copied

joebuston

Participant

October 8, 2023 at 15:59

I will put it on private content area, so this is license manager and it works with other themes to show like – variation but with this it dont, its not because of the demo because i have bought this theme on other site with other demo and still doesnt work!

Please contact administrator
for this information.

#369680 Copied

Rose Tyler

Support staff

October 8, 2023 at 16:07

Hello, Joebuston,

Sorry, but your question was unclear to us from the start.
You installed an additional plugin – License Manager for WooCommerce, and the question is related to products displaying in this plugin settings, so did you try to contact the support team of the plugin first?

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

How products are displayed when not our theme, but the default WooCommerce theme – Storefront is activated?

What is the answer from the License Manager plugin support team?

Kind Regards,
8theme team

#369681 Copied

joebuston

Participant

October 8, 2023 at 16:10

Sir when I am using different theme I can see the variation of the product, your theme doesnt display the variation of product in product title! If you fix to display variation of product in title it will fix everything!

#369683 Copied

joebuston

Participant

October 8, 2023 at 19:23

Okay, I found 1 more issue which could be the main problem, look private content area so the variations are marked as

Please contact administrator
for this information.

#369692 Copied

joebuston

Participant

October 8, 2023 at 19:25

the thing above is when they are being searched by product id, but the variation should display on title for example T-shirt – Green so when you search for t-shirt you see T-shirt and T-shirt – Green

#369693 Copied

Rose Tyler

Support staff

October 9, 2023 at 07:05

Hello, Joebuston,

Please provide temporary FTP access. We will check what can be done to help you.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#369706 Copied

joebuston

Participant

October 9, 2023 at 14:05

its in private content area also dont forget if you need wordpress login to test the issue i have provided up in the first message

Please contact administrator
for this information.

#369760 Copied

Rose Tyler

Support staff

October 9, 2023 at 14:44

Hello, Joebuston,

We can’t connect, unfortunately. Please click credentials, we need FTP host, FTP username, FTP password, FTP port, FTP encryption only.

Kind Regards,
8theme team

#369768 Copied

joebuston

Participant

October 9, 2023 at 15:26

look https://support.hostinger.com/en/articles/4480505-how-to-connect-to-your-account-using-ftp

Please contact administrator
for this information.

#369772 Copied

Rose Tyler

Support staff

October 9, 2023 at 16:42

Hello, Joebuston,

We have resolved your issue. The fix has been implemented in the following [file: /wp-content/themes/xstore/framework/woo.php](file: /wp-content/themes/xstore/framework/woo.php”‌). This fix will also be included in the next theme update.

We also recommend using a child theme – https://www.8theme.com/documentation/docs/child-theme/

Kind Regards,
8theme team

#369783 Copied

joebuston

Participant

October 9, 2023 at 17:20

Thank you so much, great team and support!

#369784 Copied

joebuston

Participant

October 9, 2023 at 17:27

Last thing, could you check why when someone go to Shop page the breadcrumbs say “Home”, I have redirection enable from main link to /shop because my home page is under construction but yesterday was showing “shop”

Please contact administrator
for this information.

#369786 Copied

Rose Tyler

Support staff

October 10, 2023 at 07:03

Hello, Joebuston,

What result do you get when the redirection is disabled and the cache is cleared?

Kind Regards,
8theme team

#369800 Copied

joebuston

Participant

October 10, 2023 at 14:13

same, could you try you too?

#369829 Copied

joebuston

Participant

October 10, 2023 at 14:35

Also could you tell me how to add widget like https://i.imgur.com/ewyAJJ5.png in shop because I don’t see option and I need it? (Thats different theme but its just refference and im sure your theme have that option but its probably somehow bugged in this demo because i did my best to find it and couldnt while on my other site with other demo it have it by default)

#369830 Copied

Rose Tyler

Support staff

October 10, 2023 at 15:12

Hello, Joebuston,

Please open up new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review.
We apologize for the delay, as our developers are currently handling a high volume of requests.

2/ Enable Sidebar via Theme Options > WooCommerce > Shop > Shop page layout.

Kind Regards,
8theme team

#369831 Copied

joebuston

Participant

October 10, 2023 at 15:45

Is there a way to hide the products amount on category and just display the category name? https://i.imgur.com/K2hb6eA.png

#369835 Copied

joebuston

Participant

October 10, 2023 at 15:49

okay ill open, so could you answer to the question above and we leave this ticket open to see what the dev will say?

#369836 Copied
Rose Tyler

Support staff

October 10, 2023 at 15:56
Hello, Joebuston,

The next custom CSS code can be used to hide the products amount on category:
```
.category-grid .categories-mask .count {
    display: none !important;
}
```
Kind Regards,
8theme team
#369837 Copied
joebuston

Participant

October 10, 2023 at 16:34

thanks, once there are news from the developer please text here

#369839 Copied

Rose Tyler

Support staff

October 12, 2023 at 20:27

Hello, Joebuston,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#370027 Copied

joebuston

Participant

October 13, 2023 at 12:41

thanks, i had that snippet because when i click category it show Home>Shop>Shop>Category name and i dont want twice shop, is there any fix? https://i.imgur.com/J75j6XH.png

#370081 Copied

Rose Tyler

Support staff

October 13, 2023 at 12:46

Hello, Joebuston,

Please try to add the following code to your child-theme/functions.php:
add_filter( 'etheme_breadcrumbs_shop_step', '__return_false', 999);

Kind Regards,
8theme team

#370084 Copied

joebuston

Participant

October 13, 2023 at 13:03

it work well

#370091 Copied
Tagged: issue resolution, nft demo design, non-loading issue, seo friendly, user login, woocommerce, wordpress templates
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Issue nft demo design doesnt load to not logged in users

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